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IT Engineer

Minneapolis, Minnesota, United States
September 27, 2018

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***** **** **** *****

Farmington, MN 55024


Linkedin: Dale Hoyum


Computer Professional with expertise setting up, testing, upgrading and troubleshooting both software and hardware issues. Technical liaison for all levels of organization. Known by peers and management as a technical problem solver and committed hard worker who is able to see the big picture. Experience coordinating teams together to progress towards solution.


Office 2007, 2010, 2013, 2016 McAfee EPO GroupWise

Ultra VNC Win-911 Remedy Windows XP, Vista, 7,8,10 Microsoft Front Page 2003 SCADA

Veritas NetBackup 5.1 Netmotion SCSM

HP Openview ServiceDesk Symantec Backup Exec. 11d Wave Reader

Windows Server 2003 Prism Active Directory

ihistortian R-Drive Image Proficy iFIX Workspace

Clarify mRemote 1.5 Lenel OnGuard Software Passware SCCM Pagis

Microsoft Bitlocker Embassy Security Center CAD

EPIC Dentrix VeraSMART

Ghost SCCM Remote Control Skype for business

Remote Desktop Connection Hyena


Hennepin County Mpls., MN

Senior IT Specialist 01-2014 - Present

Maintain/troubleshoot toughbook laptops, Sprint and Verizon wireless broadband laptops onsite or remotely for internal and external police agencies, VPN settings with LOGIS. Maintain license plate readers on squads.

Provide maintenance and support for desktop, data center hardware, periphery hardware, and complex systems deployed within and throughout the agency.

Provide help desk and on-call support to the agency user community by creating, working, and closing trouble tickets related to reported IT issues from users and systems.

Manage operations employees and support related IT projects involving research, business process analysis, specifications documentation, product/solution recommendations, implementation planning, and execution of implementation. Supervised and managed contractors for Windows migration.

Maintain clients through SCCM for deployment to Windows workstations, patches, and updates. Run reports to make sure clients are software compliant.

Remote to computers using SCCM Remote Control, Skype for business, Remote Desktop Connection.

Serve as an IT liaison between agency users and the county's enterprise IT Help Desk, and support resources regarding issues, functionality, and problem resolution regarding county enterprise infrastructure and applications.

Create documentation and procedures regarding agency information systems infrastructure, systems, and projects within the agency, within the appropriate knowledge database application.

Provide mentoring sessions with the user community delivering needed training, information, and "best practices" regarding IT systems deployed within the agency. Coach team members, training, managing workload schedules, Web Services, SharePoint support, Symantec Endpoint Protection.

Manage and upgrade Tightrope Carousel Digital Signage server; assist in publishing and maintaining content. Coordinate training requirements of Help Desk personnel and recommend training for staff. IT Asset management and Service Level Management.

Proactive role in priorities, resources, schedule and implementation, contracting and vendor management, IT project requirements, Cisco IP phones, AS400 tape backups.

Seagate Technology Shakopee, MN

Engineer Support Specialist 03-2012 – 12-2013

Supporting users and modify, and delete user accounts through AD, Responsible for supporting and maintaining Active Directory and Group Policy infrastructure. Reset user passwords as needed, change or assign permissions for user accounts as requested.

Manage computers in SCCM to provide software deployment, compliance settings management, and comprehensive asset management.

Provide support to users onsite or through SCCM Remote Control relating to all applications, components and peripherals.

Manage asset and inventory processes, including technology asset lifecycle.

Perform on site analysis, diagnosis, and resolution of complex desktop problems for end users, recommends and implements solutions, including on-site repair for remote users as needed.

Complete work efforts by coordinating resources and timetables with customer departments and IT teams. Work with vendor-hosted applications, supporting cloud based applications.

Experience with service desk ticketing systems such as Remedy and service now. IT Asset management and Service Level Management. Client/server applications, web based applications.

City of St. Paul St. Paul, MN

Systems Support Network Administrator 12-2006 -03-2012

Supporting and maintaining servers and network security, software compliance, audit. Maintaining the processes and protocols associated with the SCADA network and related applications that monitor and interface with water treatment, testing, measurement, tracking, security, pumping, storage, SQL 2005,

and visual basic editing. Maintain Sharepoint for ticket requests, alerts, phone lists.

Maintain the Win-911 Alarm Notification Software.

Set up new PC’s, installed and troubleshot new operating systems including desktop configuration, setting up email accounts through Exchange Server 2007.

Maintain and support Prism packaging software for deployment to Windows workstations for patches, updates.

Network Administrator Support, Desktop PC replacement, Sprint mobile broadband cards. WatchGuard Firebox VPN setup for toughbook Panasonic laptops.

Maintain and support Prism packaging software for deployment to Windows workstations for patches, updates.

Responsible for administration, schedule compliance and off-site storage for daily, weekly and monthly tape backups.

Maintain/troubleshoot wireless broadband laptops onsite or remotely for users.

Create, modify, and delete user accounts through AD, maintain and update network access forms for users.

Accomplish financial objectives by forecasting requirements for staff and consultants, including software and hardware.

Proactive role in priorities, resources, schedule and implementation; assist in budgeting, contracting and vendor management, IT project requirements.

Maintain and support the Lenel OnGuard Software for security badges and doors. Wave Reader software for security cameras.

Work with client/server applications, web based applications, firewall ports, networking, databases.

Kroll Ontrack Eden Prairie, MN

Processing Engineer 01-2005 – 12-2006

Perform electronic and paper discovery, computer forensics, and data recovery. Sort and convert files, OCR Extraction, perform post coding data standardization tasks according to project specifications and /or client requests. Network monitoring server resource allocation.


New Horizons 2015: Installing and Configuring Windows Server 2012 Certificate

GE Global Training Services 2011: Proficy iFIX Fundmentals Certificate

Bench Mark Learning 2011: 2008 Certificate

Dakota County Technical College: Database Essentials 2006

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