Technology Consultant
Resume:
Jawad Alalawi
Kingdom of Bahrain, Manama
Email: ********@*****.*** Mob: +973-******** (WhatsApp Also), Location: Bahrain Accomplished Professional (Business Performance Improvement, Business Operations Management, IT Solution Development & Implementation, IT Infrastructure) offering more than 18 years of experience. Currently Managing Director Partner in Great Deal Real Estate since September 2013 Managing Director - Product Development Card Personalization & Logistics Systems Architecture Network & Communications Solutions Development Business Requirements Analyst
Achievements & Delivery Abilities:
Reduced customer complaints on bank statements from non-measured situation to one complaint out of 10000 statements.
Reduced staff count in card production department, raised production capacity and efficiency, and proudly shifted the staff morale to the top.
Raised the internal awareness level on information security to the level where everyone was acting as an information security ambassador.
Recovered damaged relationships with effective clients and converted the relationship from loss-loss to win-win relationship
Managed to integrate several technology systems that were almost impossible to integrate due to their fragmented business nature, and business processes disconnection.
Repeated achievement for multiple organization in facilitating healthy communication from top-to-bottom and from bottom-to-top that improved productivity quality.
Objective: Seeking to steer in Leadership position by integrating Leadership and Management skills along with Technical expertise in enhancing Organizational objectives & performance to world-class levels.
Additional Excellence in: Understanding Business Processes & Technical Development; practiced in clarifying business requirements, performing gap analysis between goals and existing procedures and employees skills sets, designing processes and system improvements to increase productivity and reduce costs. Strong interpersonal skills, highly adept at diplomatically facilitating discussions and negotiations with customers and different business organizational units. Recognized management skills, consistently deliver complex, large-scale deliverables and projects, excellent Communication, Analytical and Coordination Skills. Professional Experience
Start Services Consultancy
Founder (March 2014 – to date)
Start Services Consultancy is an independent firm focusing on delivering technology and business consultancy to SMB firms.
Successfully managed to certify a client for PCI-DSS.
Transformed a client history data into huge marketing content generating revenue.
Transformed a client from in-house infrastructure to VPN cloud.
Completed license acquisition to a new company in Iraq for Card Processing and Banking Switch.
Recovered a client by converting failed three years project into successful business oriented implementation.
Achieved raised-value business acquisition deal, by improving the business before selling. Great Deal Real Estate
Managing Director Partner (Oct 2013 – December 2015) Great Deal Real Estate is a family company for my brothers; joined the team working to transfer the company to a full independent corporate.
Reshaped Real Estate Product Delivery to structured product approach and systematic integration of Real Estate products and services.
Effectively developing new platform and portfolio models based on strong risk management basis for investors in real estate market.
AFS (Arab Financial Services)
Career Progression:
Head of Product Development – Support Services (Sep 2012 – Sep 2013)
Head of Card Personalization and Logistics Center (Mar 2011 – Aug 2012)
Senior Manager - Card Personalization and Logistics Center (Jul 2008 – Mar 2011)
Senior Manager - Systems Architecture (Jan 2008 – Jun 2008)
Manager - Network and Communications (Aug 2005 – Dec 2007) Page 2 of 2
Highlights as Head of Product Development – Support Services Effectively managing introduction of new products
Lead and manage the gap between business development unit and client relationship unit. Effective role player for out of the box management to new solutions Effective handling the relationship with Visa and MasterCard on introducing new services and solutions Highlights as Head of Card Personalization and Logistics Center Effectively managing daily credit/debit cards production, statement production and dispatch logistic operations through strict SLA’s
Unified the daily production process from 9 different processes based on different interests into single process taking care of all various special requirements.
Successfully restructured production operations from disconnected entities into one production line in 9 months.
Accomplished Personalization systems productivity improvement and special project for Building EMV certified personalization environment in AFS DR in Bahrain and AFS DR in Dubai. Sound exposure in Credit Card Processing outsourcing for the banking sector, delivering service Excellency to the clients seeking outsourcing to their credit card backend systems and related services. Highlights as Senior Manager - Systems Architecture: Managed the integration role between infrastructure and application environment, ensured integrated systems standards in line with infrastructure standards.
Coordinated BCP activities between different IT teams and business teams. As special project manager achieved PCI DSS Compliancy to AFS and rewarded by the CEO Award as very strong achievement.
Highlights as Manager of Network and Communication department: Managed technical infrastructure and Standardized infrastructure hardware and software. Budget planning and forecasting within company strategies & expansion needs, managing budgetary gaps with evolved non-planned business demands.
Developed, adopted, and maintained IT strategies & plans. Developed and enforced work standards and SLA’s.
Managed CISCO infrastructure, network, connectivity and security. Part of Core System Migration from mainframe older model to newer models Z-Series. Upgraded Visa and MasterCard authorization systems (middleware). Previous Assignments
FUTURE TRANSFORMATION
Manager - Solutions Development (Mar 2004 – Jul 2005) BATELCO (Bahrain Telecommunications Company)
Analyst Programmer (Jul 2000 – Feb 2004)
Technical Support Officer (Jun 1998 – Jul 2000)
TELESIS (Computer Hardware & Software Company)
Analyst Programmer (Jan 1997 – Jun 1998)
Education
B.Sc., (Computer Science)
University of Bahrain, Bahrain (1997)
Personal Information
Date of Birth: 19th September 1973
Languages: English and Arabic
Nationality: Bahraini
LinkedIn: http://www.linkedin.com/in/sjawad
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