Front Office Service

RESUME

Mangala. V

#***, *** “A” Cross

Muthyalanagar Email: *******.*******@*****.***

Bangalore- 54 Mobile: 974*******

Objective:

To work with an organization or team that ensures learning, growth and a challenging environment and also provides an opportunity to enhance my skills.

Career Summary:

3+ year as Front Office Executive.

4.0 + years experience as Consultant in Non voice BPO.

Quick learner and excellent team player.

Professional Experience:

Working in Symphony Services India Pvt. Ltd, Bangalore as Consultant from July 2008 to March 2013.

Skill Set:

Operating System : Windows 98/2000/XP.

Packages : MS-Office (Excel, Word, Power Point)

Educational Profile:

B.Sc (CS) : MLAW College, Bangalore.

PUC : MLAW College, Bangalore.

Projects handled in Symphony Services India Pvt. Ltd, Bangalore.

1.Project Name : “Invoice Processing”.

Team Size : 10

Role : Consultant

Description : Symphony SMS maintains and supports the client’s telecom environment through secure data center. Symphony SMS developed a customized Global Call Accounting Website that would allow users, who are generally C-level executives and site administrators, to have near real-time access to call records to help them better manage their complex telephony environment.

Clients which we handle: Edward Jones, Magellan, Tiaa, Flextronics, DHL, Convergys.

Roles & Responsibilities

Handling the complete invoice process of telecom bills of different customers.

Ensure that all incoming invoices in to the systems is as per the master production calendar, contract service level agreements

Generate reports and to do data analysis of the generated report

Educating and being a mentor to newcomers in the department.

Involved in re-energizing the team to be focused on quality and Service improvement.

Generating Daily status report and sending/presenting the same to senior management.

Active participation in creation of training manual and attending sessions to improve skill sets.

Personal Profile:

Father Name : Naik.V.D

Date of Birth : 30.12.1981.

Languages : English, Hindi, Kannada.

Hobbies : Reading Books, listening to Music.

Date : Yours Sincerely,

Place: Bangalore. (Mangala Vinayak)

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