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Administrative Assistant/Human Resource

North Little Rock, Arkansas, United States
September 27, 2018

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Jennifer L Houser

***** ********* *****

North Little Rock, AR 72118


Objective: To work and grow in a professional environment where my knowledge and skills can be put to good use.


UPS Nov 2016-Present

Hired as Helper Coordinator for peak season (temp) was moved to Human Resource Department in January 2017 (temp), was hired on part-time with UPS Security Department in June 2017:

Duties included:

HR Department: New Hires, general office duties, updating database for employees, created database excel for proper documents for employees. Answer main phone, assist all HR employees with different projects, other duties as assigned.

Security Department-High Value Clerk:

Generate reports daily, collect High Value packages for drivers, filing, and daily paperwork:

Ace Sign Company June 2016-August 2016

Project Coordinator: Work with 3rd parties to make sales for company, maintain documents, sales folders, answer multi-phone lines, other duties as assigned.

Vital Records Control Nov 2015-June 2016

Imaging Clerk: Duties include prepping of documents, running main scanner for all documents, quality control of documents, warehouse, and other duties as assigned.

Heifer International Oct 2014-June2015

Was hired to work in Facilities Management after working at the Heifer International Site through previous company (Securitas).

Duties included but not limited too are as follows: I still served as contact for the security company I had been employed with, also continued to supervise guards to a level of contacting the company when needed. Title Facilities Associate, handled all new hires for badges, vehicle tags, rules on parking, when and how you would be permitted into the building, photos, etc. Maintained security cameras and badge access computers, oversaw who gain access to building and who was removed from access level. Handled the in-house web pages for current employees all over the world, responsible for all shipping weather in country or international. Handled invoices, making sure they were paid in a timely manner, credit cards, petty cash etc. Handled the supplies for our department and also the supplies that Heifer gave to employees (break area supplies) ordering, supplies getting delivered weekly. Weekly meetings with other department heads to discuss upcoming events, (we rented out Heifer Village and meeting rooms in main headquarter building) we had to work many of the bigger events just in case if anything came up. We worked a lot of fund raiser etc. that would be for Heifer International. Among many duties that could change at any time, we took care of the two buildings and employees issues. Facilities is the backbone of keeping the building and grounds running. I also worked on Security Guards Standard Operations Procedures, put together Heifer Employee Emergency Response Procedures. Many other duties as assigned:

Securitas Inc. USA Oct 2011-Oct 2014

Duties include supervising staff of security guards, weekly timesheets, setting up patrols of property, meeting with client contact daily, monthly meetings, monitoring property, maintain computer at site, meeting with supervisor weekly, maintain cameras and view footage as needed, keep working relationship with client and employees of Heifer International, and maintain confidential information. Other duties as assigned.

City of North Little Rock/Police Department May 08-May 09

Duties included taking police reports from citizens either by phone or in person at the main Police Department, Arkansas Crime Information computer, National Crime Computer, entering, deleting, and serving warrants of arrest, multi-phone system, in-house computer, security of main police building, shift paperwork from each police sub-station, copy documents, general office, handling of property, responsible for evidence, maintain confidential information and records.

City of Maumelle/ Police Department March 95-Nov 06

March 1995- Dispatcher/Jailer: Duties included dispatching for police and fire department, 911 dispatch, Arkansas Crime Computer, National Crime Computer, logging all police and fire calls, in-house computer, weather warning system, court payments, court office computer, answering main phone lines, BAC computer, intake for prisoners, monitoring prisoners, maintain prisoner log, led prisoners to and from court, fingerprinting of prisoners and new hires, AFIS system for fingerprinting, new hire trainer in dispatch-all new male employees, overseeing federal prisoner while city had contract.

1997- Patrol Division, protect the citizens of the city, arrest citizens, serve warrants, and patrol the community. Other duties as assigned.

1998- Administrative Assistant: Duties included court and fines payment window, reports for public, court records, entering traffic tickets, warning tickets, daily paperwork for police and fire department, yearly audit, other duties as assigned.

2000- Administrative Assistant to Chief of Police: Duties included answering main phone line in office, accounts payable, in-house computer, scheduling all appointments for Chief, preparing all letters and documents, ordering office supplies, ordering supplies for police department, yearly audit, petty cash for department, maintained in-house server, yearly budget, meetings, duties also included training new personnel in office. Internal Affairs records, maintain confidential information and records. Also was Administrative Assistant to the Fire Chief until city hired him an assistant.


High School Diploma (1990)

Jacksonville High School

•Other Skills and Achievements

Ten years Administrative Assistant experience, four years Dispatcher/Jailer experience, four years supervisor experience, one year desk officer experience, Microsoft, Excel, Word, Windows 10, accounts payable, accounts receivable, Windows XP, main system server, yearly budget, general office, customer service. Human Resource experience, Security experience.

References available upon request.

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