Manager Customer Care

Amina P Bhat

Flat#***, “Lakshmi Nanda” Apartments, #47

7th Main, I Cross, Nandakumar Layout, Arehalli,

Bangalore - 560061

Mobile: +919*********

Email: - *************@*****.***

Date of Birth: 17th September 1978

Career Objective

To pursue a successful and challenging career in the field of Customer Relationship Management & Banking Industry and to offer to an organization, the best of my knowledge & skills through dedication and hard work.

Summary

9 years of Banking and finance work experience. Was working with ING Vysya Bank as Customer Care Manager and HDFC Bank as Deputy Manager.

Team Player and Good Client Interaction Skills

Strong Communication skills and desire to work hard in any field and to learn.

Teaching the subordinates and training them in office work.

Education

Bachelor of Law - LLB (April 2002)

V.M Salgaonkar College of Law, Goa University, Goa

Bachelor of Arts - BA (April 1999)

English Literature, Goa University, Goa

Higher Secondary College - HSSC (March 1996)

Maharashtra State Board of Secondary & Higher Secondary Education, Pune

Secondary Schooling - SSC (March 1994)

Maharashtra State Board of Secondary & Higher Secondary Education, Pune

Academics

Received “Hall of Fame award” for my outstanding performance from ICICI Prudential in 2003

Secured 2nd rank in Dhempe College-Panaji in BA in English Literature

Practising law under a lawyer- Mrs Shubhalaxmi Naik.

Attended Legal Cases in Lower Courts and High Courts.

Secured 1st Class in Rashtra Bhasha Prathamic Exam conducted by Mumbai Division Rashtra Bhasha Prachar Sabha in 1999.

Computer Knowledge

Completed the “Vidya” Diploma Course in computers through Aptech Computer Education, Panaji in 1999. It covered the computer Fundamental Training in Windows 95/98/NT/XP, MS Office Suite & Internet

Partly done Software Management Diploma Course through Aptech.

Work Experience

Sowmya and Associates

Duration: May 2018 till 31st July 2018

Position: Associate Advocate and Marathi and Hindi Translator

I was handling legal drafting of documents, preparing sale deeds, lease deeds, and also translating legal documents from Marathi and Hindi to English. I also scrutinized legal documents.

GERA Developments Pvt Ltd, Panaji Goa

Duration: March 2014 till March 2015

Position- Legal Advisor and CCM (Customer Care Manager)

Was into Legal Drafting of sale deeds and agreements and registrations of sale deeds and also handled customer queries and complaints. Accounting of books and handled the office administration department work.

SPECTRUM CONSULTANTS, Panaji Goa

Duration : August 2013 till January 2014

Position-Legal Advisor and Operations Manager

Handling company legal cases and drafting .Also handling customer queries and operations work in the company.

HDFC Bank, Ponda Goa

Duration: Nov 2012 till June-2013

Position-Deputy Manager

Job Responsibilities:

Acting as a back up for BM

Authorising of MICR Cheques, managing of cash below the retention limit

Creating a supportive work environment driven by people centric values.

Preparing the subordinates & handling the responsibility for audit purpose.

Adherence to audit & compliance requirements.

Identifying & eliminating the pain areas to ensure quality in the operations.

Build & maintain professional relationship with colleagues & superiors.

Handling customers who come for account opening, Term deposits opening, to redress customer grievances, queries & catering to the needs /requests of the customers.

Building & maintain professional relationship with colleagues & superiors.

Authorising RTGS/NEFT, PALMS, preparing Demand Drafts & Pay orders.

Submission of monthly reports during month end by submitting in time.

Training new joinees in learning of new dept work

Actively participated in promotional campaign

Interacting with customers & help them in acquiring knowledge about banks new products by delivering exceptional quality service to the customers

ING Vysya Bank, Panaji & Mapusa Goa

Duration: - Oct 2005 – Aug-2011-Panaji Branch

Sep 2011-Sep-2012-Mapusa Branch

Position: Assistant Manager cum Customer Care Manager (Retail, Liabilities & Payment, Cash Management)

Job Responsibilities:

Clearing of MICR cheques, managing of cash below the retention limit

Creating a supportive work environment driven by people centric values.

Preparing the subordinates & handling the responsibility for audit purpose.

Adherence to audit & compliance requirements.

Identifying & eliminating the pain areas to ensure quality in the operations.

Build & maintain professional relationship with colleagues & superiors.

Handling customers who come for account opening, Term deposits opening, to redress customer grievances, queries & catering to the needs /requests of the customers.

Building & maintain professional relationship with colleagues & superiors.

Handling RTGS/NEFT, PALMS, preparing Demand Drafts & Pay orders.

Submission of monthly reports during month end by submitting in time.

Training new joinees in learning of new dept work

Actively participated in promotional campaign

Interacting with customers & help them in acquiring knowledge about banks new products by delivering exceptional quality service to the customers.

HDFC Bank (erstwhile Centurion Bank of Punjab)

Duration: - Feb 2004 – Aug 2005

Position: Universal Banking Officer (UBO)

Job Responsibilities:

Opening of Saving Accounts, Current Accounts, Fixed Deposits, Mutual Funds, Life Insurance etc.

Primarily Office Work and Interacting with Customers (Customer Relationship Officer)

Managing the sales team, providing them with the customer data

Providing the customers their account statements, updating their passbooks, interacting with the customers regarding the latest bank products.

India Infoline.Com (Corporate Agent of ICICI Prudential Life Insurance), Panjim-Goa

Duration: - Aug 2003 – Jan 2004

Position: Office Executive

Job Responsibilities:

Selling policies of ICICI Prudential and making deals with the clients

Received “Hall of Fame award” for my outstanding performance from ICICI Prudential.

My function being to sell the policies such as Cash Plus, Secure Plus & Smart Kid Policies and I have done a good job. My issuance of policies was exceeding 1 lac 15 thousand a month.

Languages spoken & understood: English, Hindi, Marathi & Konkani

Declaration:

I hereby declare that the above information is true to the best of my knowledge.

Contact this candidate