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Customer Service Human Resources

Lake Wylie, SC
September 27, 2018

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Monique M. Brown

Lake Wylie, South Carolina ***10 803-***-****

Human Resources Training & Development Accounts Coordinator Customer Service

Recent graduate (M.A./Human Resources Development) with transferrable skills in: facilitating new hire orientation, familiar with HR Information Systems, administrative duties, staff development, conflict resolution, records management, daily business operations, staff training on new objectives, technical support, partnered with HR management in corrective actions of employees, and excellent customer service experience.

Education & professional development

Masters of Arts – Human Resources Development, Webster’s University, Columbia, SC

Bachelors of Science-Business, University of Phoenix, Charlotte, North Carolina

Train the Trainer Certified – Midlands Technical College, Columbia, SC

Professional Experience

Carolina Healthcare Systems, Charlottee NC 09/2017-Present


job summary – Assists with the front desk responsibilities of a medical practice.

Verifies insurance and demographic information.

Checks patients in and out and makes appointments as indicated.

Collects co-pays and patient payments.

Answers phones.

Answers basic patient billing questions and/or directs to PBO/UBO. monitors and resolves registration errors.

Completes referrals and authorizations as needed.

Assists with some financial counseling duties as needed.

Completes charge entry in a timely manner, as needed.

Carolina Healthcare Systems, Charlottee NC 8/2017-9/2017


job summary – Responsible for establishing patient financial account records, development, processing and submission of accurate claims to third party payors and clients.

Maintains orderly system of client records, maintains and meets daily productivity.

Reviews weekly and monthly edit reports for accuracy, reviews preliminary billing lists and adjusts and corrections.

Generates patient accounts monthly statements, negotiates pricing with subcontracted nursing agencies and case managers

as assigned, maintains year-to-date reports of funding sources, patients

and services.

Prepares aging reports of unpaid claims and submits per policy, maintains confidentiality of all patient, client and agency information.

Audits accounts and general ledgers, discuss financial responsibility to patient prior to services, process payments.

Monique Brown 803-***-****

SC Works, Rockhill, SC 7/2017-Present


job summary-Provides support to workforce team with various aspects of employee recruitment,screening,record keeping and compliance.

Provided support to Branch Managers, Client Service Supervisors, Executive Director

Assist Applicants with hiring process and ensures completion of each step on the road to employment. ?

Maintained up to date employment records (personal and medical/confidential, I-9, WOTC, etc)

Completes data entry, maintaining HR information systems( HRIS), employee records management

Local recruiting in required employment, payroll (ADP),initiatives/onboarding,facilitating new employee orientation, coordinates required trainings and certificate completions ?

Ensured compliance with Federal, State, & ResCare requirements

Conducted periodic/scheduled audits of employee files, conducts suspicion of use screening facilitate on site drug/alcohol screening

Verizon Wireless

Technical support Coordinator, Charlotte, NC 2009-2015

job summary - Responsible for day-to-day technical support in an inbound call center environment.

Handled high volumes of incoming calls on a multi-line phone system how many

Provided quality service by comprehending procedures and continued product knowledge

Used communication skills to resolve customer’s concerns related to service activation, changes and trouble reports for all voice service features, data service PC configuration, home router configuration and email/internet applications


job summary - Responsible for providing a successful learning environment that implements orientation of employees to the organization using training materials and resources.

Facilitated new hire initial orientation training 25 -30 employees per session? How many sessions?

Partnered with management for strategic/ recruiting process for continuous improvement

Developed presentations and other training materials to successfully train employees

Provided the initial and ongoing product training to Customer base

Structured presentations to fit the customer’s needs and circumstances customer or HR

Prepared and schedule virtual training sessions

Served as a SME (subject matter expert) to what

Customer Service Representative, Columbia, SC

job summary – Supported customer inbound call with billing, technical, and products and services.

Supported 40-60 customer service inbound calls per day

Provided 1st call resolution and performed high ranks in department

Used your troubleshooting and problem-solving skills to come up with solutions

Used your great communication skills to resolve customer’s device, billing and services concerns

Provided customers with new solutions that can positively impact their lives

Built customer relationships- proactively earned their loyalty and trust by being polite and helpful

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