Customer Service Representative

Shannon Frith

*** * ********* ** ****** IA ****0 916-***-**** *****.****@*****.***

Objective

To strengthen my abilities in the working environment and to increase my knowledge in customer service

Education

DIPLOMA 2013 ANTELOPE HIGH SCHOOL

SOME COLLEGE KIRKWOOD COMMUNITY COLLEGE

Skills & Abilities

Microsoft windows trained

MANAGEMENT

2 years of management my senior year of high school on the football teams and was in charge of keeping the boys in line and making sure they followed directions given to them and to keep stats organized for the coaches and made sure everything ran smoothly for less stress on head coaches.

SALES

5 years of customer service experience

Counting large amounts of money

Independent worker

Excellent team worker

Ability to work fast

Typing skills

Creative skills

Ability to keep the customers calm and collective

Check out the customer in a timely manner

Made sure all merchandise they purchased was in bags after purchased

Helped the customer find what they were looking for in the store

Kept the store organized and clean

COMMUNICATION

Customer service taught me to speak up and when something needs to be done to make sure it gets done by the department in charge. Taking calls constantly helped my verbal skills in a work environment. Keeping a calm and steady head while dealing with a temperamental customer is a big part in communications as well

LEADERSHIP

Was in Leadership club from 8th-10th grade

Natural born leader when in charge of a group project at work made sure everyone had a task to complete or to make sure everyone was on the same page and was working as a team to get the task ahead done in a timely manner to keep it efficient in the store

Experience

Kohl’s jewelry consultant May 16th 2018 to Aug 4th 2018

Selling merchandise

Counting money/ closing the department

Customer service: Aerotek contractor January 2018 to April 6th 2018

•Answering phone calls

•Customer service representative

•Computer skills

PACKAGING PROCESSOR NORDSTROM FULLFILMENT CENTER JUNE 2016 TO OCTOBER 2017

•Packing out merchandise for customer online orders

•Making merchandise presentable when the customers open the package

•Making sure all merchandise was in order to complete process to get to them correctly and fast

SALES FLOOR ASSOCIATE KIRKWOOD COMMUNITY BOOKSTORE DECEMBER 2015 TO APRIL 2016

Helping students find the materials they need for their classes in a timely manner

Selling supplies for classes

Selling snacks and beverages

CUSTOMER SERVICE REPRESENTATIVE/ Cashier/ Jewelry consultant KOHLS SEPT 2013 TO AUGUST 2015

2 years of customer service skills

Opening and closing registers

Counting draws up to 2000 dollars every night after closing

Making money change requests during the day for draws with no money

Making returns as painless as possible for customers

Checking out merchandise for the customers

Jewelry consultant

Point of sale associate

Xoxo Bridal

11-25-15 to 3-1-16

Bridal consultant

Helping the customer pick out the wedding dress of their dreams, selling jewelry and tuxedos, measuring the clients and helping with whatever else they need help with

References

Cristal Adams old coworker 641-***-****

Bryan Krough 319-***-****

Aaron Dicken 319-***-****

Contact this candidate