Customer Service Manager

P R O F E S S I O N A L

S K I L L S

OMS-*, Level 6, Fresh

Amazon Vendor Central

Oracle Platforms:

- JD Edwards EnterpriseOne

- Adobe Photoshop CC

- Adobe Lightroom

- Adobe Illustrator CC

MS Office

Team management

Market research

Communication skills

Collaborative nature

P E R S O N A L S K I L L S

Bilingual (Spanish)

Creative spirit

Reliable and professional

Organized

Time management

Team player

Fast learner

Motivated

C O N T A C T

C: +1-765-***-****

H: +1-626-***-****

************@*****.***

1152 Samar Ave. Hacienda Heights

CA 91745

P R O F I L E

Extremely motivated to constantly develop my skills and grow professionally. I am confident in my proactive ability to develop interesting ideas to resolve problems and yield improvements in the face of a rapidly evolving and changing market.

E X P E R I E N C E

SPECIALTY ORDER ASSOCIATE

Supervalu Inc. Sep 2017 – Current

Primary contact for end-users providing timely resolutions to concerns and service needs

Client support to meet customer satisfaction goals and service level agreements, Develop and update procedures, Provide consistent and reliable customer service, Review data to make decisions within guidelines and instruction

ACCOUNTS MANAGER

Jakks Pacific Inc. Oct 2013 - Sept 2017

Managed domestic customers for company that designs and Work with multiple department managers to ensure adequate inventory, Draft purchase orders

Extensive coordination with warehouse department on product fulfillment

Liaison between vendors and distribution center to track shipments Process sale returns, credit requests, samples, donations, & replacement parts

Executed sales training programs

Developed monthly budget reports, Analyzed trends in sales to order on predicted demand

Partner with team members on reorders, markdowns, allocations & special requests

CHANGE OF TITLE ASSOCIATE

Nations Direct Mortgage, LLC. Jan 2012 - Sep 2013 Case fact investigation

Research relevant laws, regulation, and legal articles Collect and arrange evidence and legal documentation for Attorney review and Case preparation, Organize and maintain hard-copy documents or electronic file, Draft contracts, mortgages, and relevant legal documents or correspondence, Procure affidavits and formal statements to be used as court evidence, Create change of title documents for clients

E D U C A T I O N

BACHELOR OF ARTS, BUSINESS ADMINISTRATION

California State University, Fullerton 2012 - 2016 ASSOCIATE OF SCIENCE POWERLINE MECHANIC

Los Angeles Trade Technical College 2015 - 2016

ASSOCIATE OF ARTS BUSINESS ADMINISTRATION

Rio Hondo College 2010 – 2012

CHRISTOPHER ALVAREZ

ACCOUNT MANAGER

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