Customer Service Office Assistant

FAHMIDA MAROYA

*************@*****.*** 646-***-****

Bronx, NY 10462

Professional Summary

Diligent and disciplined professional. Experience within the retail industries. I have more than two years customer service, cashier, tax preparer, sales & office assistant experience. Cash register and cash handling experience. Answer telephone calls and return voicemails. Complete word processing, filing and maintenance of office equipment, including computers, copy and fax machine. To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self- development and help me achieve personal as well as organizational goal. Experience

Sales Associate

Gap, Bronx, NY (US)

April 2016 - Present

Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service. Operating cash registers, managing financial transactions, and balancing drawers.

Achieving established goals.

Maintaining an orderly appearance throughout the sales floor. Sales Associate

Boost Mobile, Bronx, NY (US)

March 2018 - Present

Provides exceptional customer service to individuals visiting the store, including greeting customers, answering phones, and assessing their needs.

To create and maintaining a continuous relationship with customers after the point of sale by following up with them on a regular basis.

Building relationships with customers, developing opportunities to cross sell other products and getting repeat business and referrals from customers.

Meeting or exceeding all assigned sales and performance goals. Assist with all functions within a retail store in compliance with Boost Mobile policies and procedures. Assist in other tasks, duties, or projects as assigned by management. Assist in maintaining store appearance, inventory counts and merchandising standards. Operating cash registers, managing financial transactions, and balancing drawers. Tax Preparer & Office Assistant

Express Tax, Bronx, NY (US)

Jan 2018 – April 2018

Advise clients in the tax preparation process and prepare and file tax documents. Take incoming calls from clients to answer tax questions and set up tax preparation appointments. Ensure the confidentiality of each client by following all company procedures regarding information handling.

Grow the business by promoting our services and expanding our client base. Attend to the needs of clients to inspire them to refer the service and come back the following year. Resolved customer concerns and complaints. Advised customers of their rights and responsibilities as taxpayers. Exercised due diligence during tax interviews. Ensured the proper credits, deductions, and tax liabilities were applied to tax returns, according to Publication 17 Federal Tax Code. Perform administrative work.

Cashier

The Coffee Shop Bar, New York, NY (US)

Jan 2016 - Jun 2017

Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Greet customers entering establishments. Maintain clean and orderly checkout areas. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Issue trading stamps and redeem food stamps and coupons. Resolve customer complaints.

Cashier

Dunkin Donuts, New York, NY (US)

Dec 2015 - Dec 2016

Greeting every guest with a smile, thanking them for their business, and inviting them back. Identifying and resolving bottlenecks in food preparation to increase speed of service. Taking initiative to immediately report violations of safety, sanitation, or security policies to restaurant management and performing short-term solutions.

Completing checklists and procedures for cash reporting, inventory control, and scheduling during your shift.

Performing all duties assigned by your management team. Skills & Specialization

Decision Making, Customer Service, Time Management, Finance, Problem Solving, Quick Learner, Tax, Excellent Presentation Skills, Microsoft Outlook, Sales, POS, Marketing, Cash Handling, Microsoft Office

(Word, Excel, Power point), Communication skill, Bookkeeping, Team Work, Ability to work under pressure, Administration and Management, Mathematics. Multilingual

English, Bengali, Hindi, Urdu.

Education

Queens College of the City University of New York Jan 2017 - Present BACHELORS, Corporate Finance

Flushing, NY (US)

Studying Bachelor of Business Administration and my major is Corporate Finance. I will complete my degree at end of the year 2019.

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