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Customer Service Assistant

Thornton, CO
September 24, 2018

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Eugene Engram **** E. ***th Place

Thornton, CO **602

205-***-**** mobile


Qualified Administrative Support Assistant II Professional with 16 years of distinguished performance and experience; Committed to continuous learning to advance knowledge and skills. Versatile professional adept at changing direction when a new decisive path is needed to accomplish goals, providing exceptional customer support, and streamlining office operations for major productivity gains; Advocate for strengthening interdepartmental collaboration and for promoting high documentation standards; Proven ability to face challenges head-on and execute sound decisions while proficiently managing goals and objectives. Core Strengths:

Administrative Support

Process Improvement

Customer Service

Database Management

Communication Initiatives

Team Collaboration

Operational Streamlining Correspondence Creation, Editing, Tracking Supervisory Management Issue Resolution

Time Management Training Coordinator


State of Alabama Department of Human Resources -Food Stamp Division Birmingham, Alabama

Administrative Support Assistant II-Mail Room Supervisor March 2016 to present

Supervise and train staff support helpers

Coordinate schedules to conform efficiently and effectively to the needs of the department

Receive customer comments/complaints and disseminate to the proper departments for investigations through email or other electronic systems

Retrieves mail and faxes from designated areas according to specified pickup schedules throughout the day so that all incoming and outgoing mail is processed timely thru the mailroom without delay or valid complaint as observed and/or documented by the supervisor

Opens, date stamps, sorts and routes incoming mail; screens for case numbers as necessary, so that correspondences are timely and accurately routed to the appropriate unit area with minimal errors as documented by the supervisor

Screens mail and correctly routes and/or return unacceptable applications using appropriate cover letters and fax machines so that unacceptable forms are promptly returned to clients and applications Eugene Engram

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are received timely by the appropriate county office without delay or valid complaint as monitored by supervisor

Sorts and meters outgoing mail so that deliveries are accurate and timely to the appropriate individuals and agencies without delay or valid complaint as monitored by supervisor

Performs other duties for front desk and unit clerks; scheduled and mailed appointment letters to clients, other front office and clerical duties as related and assigned, screens applications for IEVS registration; key SCI-II/OACIS data entry, etc. as assigned so that essential program functions are maintained accurately and timely without delay or valid complaint as observed by supervisor,

Communicates with clients, co-workers, other county and state staff, as well as the general public, effectively and in a professional manner in order to maintain efficient office functions with no valid complaints

Administrative Support Assistant II-File Room Supervisor December 2001 to February 2016

Provides program and related information to applicants, clients and other individuals in order to direct them to the proper services and resources,

Maintains knowledge of Food Stamp Policies and Procedures that enables competent professional performance of duties

Receives, logs, copies and distributes computer printouts in a correct and timely manner

Ensures the timely and accurate transfer of cases between the TANF/Food Stamp Offices, Birmingham Food Stamp Office/Bessemer Office and Quality Control

Ensures the efficient and effective operation of the main file room, so that case records are readily accessible, certification packets filing is current, and records are purged according to schedule

Performs other supervisory and administrative duties as assigned

Treats clients, co-workers, State and County Staff, other agencies and the general public with professional courtesy

Accurately and timely pull expedited files for the expedited local office procedures

Performs the Emergency Welfare Response procedures statewide as assigned by supervisor so that there are no valid complaints by community partners or significant mistakes noted on supervisory reviews EDUCATION

MILES COLLEGE – Birmingham, AL

Undergraduate Studies: Business Administration

Eugene Engram

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Ability to function at a professional level, perform duties without direct supervision

Detail oriented, focused, dedicated and deadline driven

United States Postal Mail Clerk

Shipping & Receiving Clerk

United States Military - Army

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