Customer Service Representative

Lucile Toora ***** **ave, Surrey B.C.

Cell: 604-***-**** email: ******@*******.***

Objective: To obtain an interesting position utilizing my skills in public relation.

Work Experience Rosemary Heights Senior Village

Residential Care Aid September 2009-December 2009

Caring for seniors some with dementia

Measuring vital signs, height weight of residents

Assisting residents at mealtime

Assisting with personal care and grooming/bed making

Assisting residents using transfer lifts

Experience Paramed Home Health Care Community Support Worker 2 December 2009-September 2016

Assisting clients with their everyday needs,

Changing colostomy bags, transferring clients with machine lifts

Assisting clients with all types of medical conditions such as

Dementia/Alzheimer’s, Quadriplegic, hip/knee replacement

Sodexho Call Center Customer Service Representative August 2006-November 2008

Answered calls for outpatient discharges for 15 Fraser Health facilities

Dispatched calls out to the proper hospital and housekeeper

Made sure that all housekeepers use the proper precautions at all times

Faxed and filled all paper work at the end of each shifts.

Wal-Mart

Night Crew Stocker March 2005-September 2006

Unloaded freezer trailers

Invoiced all products, as well as ordered products

Tim Horton

Assisted Manager April 2005- March 2006

Open and closed store at two gas station locations

Handled cash, ordered daily productions, stocked store

Provided good customer service with a smile

Scheduled staff

Education CDI College - RCA May 2009-December 2009

Gladstone Secondary School – Grade 12 1995

Certificates

Resident care attendant

Palliative Care

Medication Administration

Dementia care

First aid/ CPR

W.H.I.M.I.S.

Food Safe

Super Host

Reference Reference is available upon request.

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