Customer Service Sales

SELINA K. GRIFFIN

*** ****** *** #*

Brockton, MA 02301

Cell# 508-***-****

***************@*****.***

OBJECTIVE

Top- Notch assistant with over ten years of experience managing business relations and special projects at the senior management level. Serve as primary point of contact for and between management and sales teams. Maintain excellent written and oral communication skills, problem resolution, Able to handle multiple priorities in a fast-paced environment. I am pursuing a position where my diverse skills and positive track record can be leveraged to the benefit of the company and its associates while continuing personal and team development with a focused vigil in continuous improvement.

WORK EXPERIENCE

Administrative Supervisor/ Software Facilitator

The Yanow Companies, Brockton, MA July 15- Present

Responsible for the supervision of a staff of 5 people within the Administrative/Sale Support department. Performed market research surveys amongst multiple Manufacturers client base seeking feedback on sales techniques, follow-up methods and quality of after-sales service. Improved customer service based on client feedback through the development of new policies and procedures. Successful account retention record of 98%. Key duties included:

Responsible for assigning job duties to individual staff members and prioritizing workloads.

Maintaining extensive industry-specific knowledge regarding operations, policies and terminology.

Possess high level of managing competing priorities, constant change, re-prioritizing various responsibilities, while still providing an exceptional level of customer service and support for all Manufacturer and Distributors.

Administrator of the implementation of Microsoft Dynamics CRM Project.

Lead the user Interface the development of the Administrative systems, Quote Management system and Sale and Commission system in the test and development environment

Lead the company’s workflow analysis team. Directing, executing and overseeing the entire software development process within the Dynamics CRM platform.

Advertising Operations Management (The Patriot Ledger & the Enterprise)

Gatehouse Media NE, Randolph, MA Dec 04-Jan 15

Accountable for supervising two unionized teams of sales support associates. Successfully downsized by 35% of support team in a seamless fashion while increasing team responsibilities. Initiated sales support functions to include email blasts, pre-mailing campaigns, speculative ad generation, co-op support and lead generation while maintaining order entry functions, copy input for creative, interfacing with clients including quoting prices, deadline management with outsourced providers, copy control of inserts amongst other duties. Acted as the primary liaison with The Boston Globe as outsource vendor for printing the papers and inserts. Supported Sales Management team with measuring and monitoring of all special publications, interactive sales, sales person performance tracking, weekly flash reporting, contest tracking. Played key role in assisting the organization of the sales department and providing sales tools i.e.; Ready Reference Guide, upcoming deadline calendars. Held several positions within the company in the span of the 10 years. Key duties include:

Lead, direct and manage inbound and/or outbound site operations to ensure that the sales staff executes service agreements at, or above the customer's standards.

Managed and oversaw administrative functions to ensure all paperwork was processed efficiently and in a timely manner and met all compliance requirements.

Resolved administrative problems and answer inquiries.

Maximize profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer

EDUCATION

Southern New Hampshire University– Hooksett, New Hampshire

Bachelor's Degree in Business Administration 1995

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