angela young

Baltimore, MD

ac65xw@r.postjobfree.com

443-***-****

Authorized to work in the US for any employer

Work Experience

Supervisor

Element Fleet Management - Sparks, MD

August 1995 to August 2018

Responsible for the operations and marketing support of assigned products in Driver & Vehicle Reporting Services; provides consulting, data management and reporting to recommend and deliver effective reporting solutions for clients’ business needs; plans, organizes and monitors processes to enable accuracy and completeness of inputs and outputs; works directly with clients’ fleet managers, tax, and payroll departments to evaluate and understand their business objectives, data requirements and computing/information needs, assigns and manages work flow and distribution, measures work output, volume, quality, and timely delivery; provides analysis, implementation support, and training of work flow process improvements, supports product development, growth, and new feature implementation by identifying and measuring client enhancement requests and ideas for product enrichment, accesses, reads, interprets, and compares fleet and driver reports to analyze client reporting, cost trends, and process improvements for clients. Developed a systems and applications knowledge of Personal Use Taxable Benefit, Vehicle Expense Reporting, FleetSense, and other products that may be created in order to provide effective product support to internal and external constituents; interacted with Information Technology and other areas to track, document, and report on system issues and problems; tracks client usage of the products, investigates gaps, resolves service issues, and keeps Business Development up to date on client status; consulted with clients, drivers, and internal personnel to establish and update client policy regarding VER, PUTB, FleetSense and other assigned products; provided processing support and knowledge to provide recommendations or resolutions for both internal and external clients, kept databases current through daily file maintenance, data input, and problem resolution. Data Entry Clerk

Element Fleet Management - Sparks, MD

September 1990 to July 1995

9/90 - 7/95 Data Entry Clerk - Vehicle Expense Reporting: Provides processing support and knowledge to provide recommendations or resolutions for both internal and external clients; keeps databases current through file maintenance, data input, and problem resolution.

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Education

HR Management

Post University

Skills

MS Word, Excel, PowerPoint,Training skills, excellent interpersonal skills.