Customer Service Manager

THOMAS E. ZITKEVITZ, JR.

** ********* ***** 609-***-****

Pennsville, NJ 08070 ********@*****.***

Seeking to leverage exceptional accounting skills and academic knowledge to gain a full-time accounting position. Detail oriented, highly organized independent thinker who can prioritize and process multiple tasks simultaneously. Experienced in maintaining internal controls. Ability to work in a team environment as well as independently to go beyond what is expected to achieve company goals.

Demonstrated Skills

Accurate

Organized

Detail Oriented

Financial Reporting

Customer Service

Point of Sale

SAP

SharePoint

SalesForce

Microsoft Office

QuickBooks

LotusNotes

Professional Experience

DuPont under contract from Compunnel Staffing May 2018 – Present

DuPont is a science company dedicated to solving challenging global problems, while creating measurable and meaningful value for its customers, employees and shareholders.

Customer Service Specialist Wilmington, DE

Execute precise handling in all matters related to life cycle of customer order: procurement, inquiries, orders, product availability, warehousing, shipment status, invoicing, and collections between customers and business partners.

Process billing adjustments, returns, rebates, demurrage, and resolve disputes.

Communicate with sellers, customers, product coordinators about material availability via phone and email correspondence.

Manage 100+ customer accounts (inquiries about pricing, placing orders, order management)

Coordinate orders interfacing across internal/external logistics, supply chain, business leaders, business partners, account managers, product coordinators, and customers to meet deliverables contracts.

Nine West Holdings, Inc. September 2016 – May 2018

Nine West Holdings, Inc. designs, markets, and wholesales apparel, footwear, jewelry and handbags in the United States and internationally.

Labor Management Analyst West Deptford, NJ

Prepares internal reporting to measure compliance with labor performance metrics.

Communicates performance gaps to address labor performance deficiencies.

Enhances reports to ensure readability and concise data presentation.

Interacts with multi-levels of the organization to raise issues with performance data in a timely manner.

Tests report numbers for accuracy and communicates outcomes to the department leaders.

Continuously monitors data to identify errors, equipment needs or personnel issues.

VWR International September 2014 – August 2016

VWR International is an American company involved in the distribution of research laboratory products, with over 1,200,000 items to more than 250,000 customers in North America and Europe.

Distribution Administrator Bridgeport, NJ

Prepared documentation for the transport of hazardous materials in a high paced, customer focused, and deadline driven environment.

Leveraged internal and external resources to minimize the risk of the release or loss of hazardous materials.

Interpreted special carrier instructions to ensure the accuracy of product and delivery.

Escalated violations from shippers for detailed monitoring, investigation and mitigation.

Developed a Standard Operating Procedure (SOP) for preparing hazardous shipments using demonstrated best practices

Sallie Mae Incorporated March 2014 – August 2014

Sallie Mae Incorporated is a publicly traded corporation that provides consumer banking services.

The company's primary business is originating, servicing, and collecting private education loans.

Collector I Newark, DE

Managed multiple accounts for delinquency and debt collection efforts.

Located and contacted debtors about outstanding obligations.

Investigated and resolved complaints regarding incorrect debt collection attempts.

Maintained files regarding debtors for correct and current contact information.

Compiled reports on delinquent accounts and reported missed payments to credit bureaus.

H.H. Gregg Inc. March 2011 – February 2014

H.H. Gregg Inc. was an American privately owned and operated retailer of consumer electronics and home appliances in the Midwest, Northeast, and Southeast United States.

Customer Service Representative Swedesboro, NJ

Inventory Manager

Planned and coordinated customer service requests for delivery and set-up of new appliances.

Communicated with other retail stores to confirm inventory to meet customers’ orders.

Provided friendly, courteous and attentive service when interacting with customers.

Identified and escalated resource and performance gaps in the customer service team for resolution.

Organized variance reports to ensure inventory was accurately being managed and tracked in real-time.

Managed returned products efficiently to produce quick refunds and a satisfied customer experience.

Acme Markets Inc. June 2003 – February 2011

Acme Markets Inc. is a supermarket chain in the Philadelphia and New York City metropolitan areas.

It is owned by the Boise, Idaho based corporation Albertsons.

Service Operations Manager Medford, NJ

Cash Room Associate Pennsville, NJ

Direct manager for cashiers and retail support employees.

Coordinated customer traffic to ensure well-organized customer flow at check out.

Assisted customers’ concerns with product pricing and quality.

Counted the contents of the store’s safe to cross-reference the count against the safe’s log.

Organized money for the day and documented where and to whom the money was distributed.

Wrapped cash and coins in preparation for deposits and change machine loading.

Prepared bank deposits daily for secure transport to the bank.

Education and Credentials

Bachelor of Accounting 2014

Post Bachelor’s Certificate, Accounting

Wilmington University

New Castle, Delaware

Bachelor of Science, Business Management 2010

Wilmington University

New Castle, Delaware

Associates in Arts, Liberal Arts 2007

Salem Community College

Carney’s Point, New Jersey

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