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Customer Service Manager

Perris, California, United States
September 24, 2018

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***** **** **., ****** ********** *2570


Highly-analytical, detail-oriented and exceptional professional seeking a Receptionist position that will allow me to utilize my diverse leadership, communication and broad technological skills in a dynamic, fast paced environment. PROFESSIONAL SUMMARY

Highly engaging, collaborative, and strategic-thinking professional with 13+ years of broad-based background in diverse environments. Versatile leader that has an unyielding desire to achieve a high standard of work and above average record of efficient results in providing outstanding customer service in various fields.

Showcasing broad-based technological background needed to efficiently manage workload and improve performance as well as effectively address complaints and resolve complex customer issues.

Possess strong decision-making, conflict resolution and analytical skills needed to lead time compliance and successfully estimate and implement operational efficiency gains.

Regarded for the ability to establish and maintain good working relationships staff, co-workers, executives and management.

Stellar mentor of employees with strong motivation in the achievement of performance objectives and goals. CORE COMPETENCIES

Robust Leadership Skills

Conflict Resolution

Data Entry & Analysis

Medical Terminology

Microsoft Office Suite


Public speaking

Complex Negotiation

Customer Service Orientation

Strong Communication Skills

Technological Proficiency

Administrative Duties


OnRad, Inc. Riverside, California 2005 to 2017

Manager 2014 to 2017

Responsible for overseeing operational planning and staff budgeting operations for existing and prospective clients as well as ensuring that all proposals are efficient for company growth and development. Key Accomplishments:

Built reports from analytics for hospital management and personnel and staff productivity.

Gathered and analyzed customer and client data and feedback and maintained outstanding customer service productivity.

Hired exceptional operational technicians that put our company in line as one of the premiere TeleRadiology companies

Successfully managed 47 U.S. based employees as well as 65 overseas employees, from managers down to operations technicians.

Ensured to assist staff, radiologist, management, physicians and technicians around the clock for personalized service.

Resolve technical issues for our clients, radiologists and staff through working closely with the IT department.

Worked with account management, physician relations and billing/coding department to resolve client issues.

Handled payroll, scheduling staff work hours, hiring and training, discipline, vacation coverage and conflict resolution. Supervisor 2009-2014

Responsible for serving as a shift supervisor who handles all staff and technical issues, while conducting meetings and monitoring data entries.

Key Accomplishments:

Establish and communicate the standards to the operations team so that quality customer satisfaction is achieved.

Strategically planned, developed and directed all call center operations and customer service programs.

Implemented methods to ensure ongoing customer service and satisfaction.

Establish training related to customer service and client satisfaction and secured vacation coverage.

Handled other shift issues that arise and solved technical issued for clients, radiologists and staff.

Achieved goals and strategically planned positive interaction between customers and clients. APRIL BRAZELL

18541 Beck St., Perris California 92570


Team Lead 2007 to 2009

Responsible for providing outstanding customer service to hospital personnel, doctors, nurses and radiology technicians. Key Accomplishments:

Served as a shift lead which included assigning job tasks, assisting radiologists and facilities

Read medical reports to ER physicians, nurses and Physician’s Assistants.

View scanned images to make sure they are available to radiologist

Worked closely with IT Support in resolving technical issues for our clients, radiologists and staff. Operations Technician 2005 to 2007

Responsible for working with supervisors within the IT Department to develop specific systems and implement visions. Key Accomplishments:

Provided excellent customer service to hospital personnel, doctors, nurses and radiology technicians.

Read medical reports to ER physicians, nurses and Physician’s Assistants.

Viewed scanned images to make sure they are available to radiologist. EDUCATION

Riverside Community College Business Administration 2018 Current TRAININGS AND AFFILIATION

Director of Operations Training Currently Taking

Public Speaking Training Completed

Jehovah’s Witnesses Active


Available upon request

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