IT Production Support Operations
Resume:
Giovanna Saiter – NY
*******@*******.***
Tel: +1-929-***-****
EXPERIENCE
ATOS IT SOLUTIONS & SVCS Home Office in US
(5yrs 8mths) 4705 Duke Drive. Mason, OH 45040
/Work Remotely - from home October 2012-June 2018
●Skills/Operating Systems:
- SUN UNIX Servers - Middleware functions supporting the UC4 Appworx environment.
- CA Workload Automation AE - Autosys operating environment
●Application Server(s) Support
- Access servers via PuTTY
- Proficient using Unix commands
●Adhere to SLA (Signed Legal Agreement) and escalation process
●Adhere to time constraints set via the scheduler
●Ensure all internal and external customers receive exemplary service
●UC4 AppWorx 9.1 Automation Application Manager Scheduler:
- Create chains and modules as needed
- Re-schedule chains/modules as needed
- Alter chains/modules condition status as needed upon request by developers
- Continuous monitoring of all platforms running via UC4 AppWorx for S&P Global Market Intelligence
- On-line live data file transfers from multiple sites
- Work with the QA Development teams on ad-hoc testing and live initiation of programs
● ServiceNow ticketing and Securities DataManager- SDM12/Remedy Ticketing
- Customer requests handled via phone and/or email
- SDM12 and Service NOW ticketing
●Accountability:
- Assist in monitoring and problem solving to reduce trouble shooting time
- Share updated information to insure continuity within the OPS Group
- Incorporate cross training and staff integration
- Work along with developers testing for production release
●Office Applications:
- Abode Reader XI
- Micosoft Excel 2010
- Microsoft OneNote 2010
- Microsoft Word 2010
- Microsoft PowerPoint 2010
McGraw-Hill
55 Water Street, Manhattan, NY
1995-2012
January 1984-September 2012
●Skills/Operating Systems:
-SUN UNIX Servers - Access via PuTTY
-Alpha – MWS – Marketscope
-IBM 3090 – PCICS – JCL Support – Console Operations; IBM3380 DiskStorage; IBM3174 Control units
-IBM3480,IBM3490 Cartriage Drives; IBM3422 Tape Drives
-Hewlett Packard
-Concurrent Systems
●Adhered to SLA (Signed Legal Agreement) and escalation process
●Adhered to time constraints set via the scheduler
●Ensured all internal and external customers receive exemplary service
●Managed/Supervised a team of 6
●UC4 AppWorx 5.1 and UC4 AppWorx 7.1 Scheduler Applications:
- Created chains and modules as needed
- Re-scheduled chains/modules as needed
- Altered chains/modules condition status as needed upon request by developers.
- Continuous monitoring of all platforms running via UC4 AppWorx for McGraw-Hill/S&P Global
- On-line live data file transfers from multiple sites
●Remedy ticketing opening/resolving issues:
- Customer requests handled via phone and/or email
- SecuritesDataManager -SDM12 Ticketing
●Application Server(s) Support
-Monitored URL’s for various Platforms and Applications for:
MHE, MHF, PLATTS, RATINGS, Disk capacity, Maintained Bond, Web Solutions, Advisor Insight, Reuters
Plus, Comstock, Bloomberg, Credit Scope, MSA, InfoPath,, Business Center, Exchange, Widgets, CreditWeek
Aviatio
n Week, Risk2Price (R2P) Domain Process, CUSIP, ANNA, LSTA, ISIN, Access, Fax Server,
SCORE, Xpressfeed, Compustat/CIQ data, Xpressfeed Loader, CreditWire, RatingsDirect,
●Accountability:
- Generated Daily status reports
- Assisted in monitoring and problem solving to reduce trouble shooting time
- Production Control Documentation on Pine site
- Coverage schedule updated weekly
- Weekly Remedy/ticketing report generated for Managerial statistics
- Shared updated information to insure continuity within the OPS Group
- Incorporated cross training and staff integration
- Worked along with developers testing for production release
StandardandPoors
55 Water Street, Manhattan, NY
1990-1995
●Skills/Operating Systems:
-SUN UNIX Servers - Access via PuTTY
-Alpha – MWS – Marketscope
-IBM 3090 – PCICS – JCL Support – Console Operations; IBM3380 DiskStorage; IBM3174 Control units
-IBM3480,IBM3490 Cartriage Drives; IBM3422 Tape Drives
-Hewlett Packard
-Concurrent Systems
●Adhered to SLA (Signed Legal Agreement) and escalation process
●Adhered to time constraints set via the scheduler
●Ensured all internal and external customers receive exemplary service
●Managed/Supervised a team of 6
●UC4 AppWorx 5.1 and UC4 AppWorx 7.1 Scheduler Applications:
- Created chains and modules as needed
- Re-scheduled chains/modules as needed
- Altered chains/modules condition status as needed upon request by developers.
- Continuous monitoring of all platforms running via UC4 AppWorx for McGraw-Hill/S&P Global
- On-line live data file transfers from multiple sites
●Remedy ticketing opening/resolving issues:
- Customer requests handled via phone and/or email
- SecuritesDataManager -SDM12 Ticketing
●Application Server(s) Support
-Monitored URL’s for various Platforms and Applications for:
MHE, MHF, PLATTS, RATINGS, Disk capacity, Maintained Bond, Web Solutions, Advisor Insight, Reuters
Plus, Comstock, Bloomberg, Credit Scope, MSA, InfoPath,, Business Center, Exchange, Widgets, CreditWeek
Aviation Week, Risk2Price (R2P) Domain Process, CUSIP, ANNA, LSTA, ISIN, Access, Fax Server,
SCORE, Xpressfeed, Compustat/CIQ data, Xpressfeed Loader, CreditWire, RatingsDirect,
●Accountability:
- Generated Daily status reports
- Assisted in monitoring and problem solving to reduce trouble shooting time
- Production Control Documentation on Pine site
- Coverage schedule updated weekly
- Weekly Remedy/ticketing report generated for Managerial statistics
- Shared updated information to insure continuity within the OPS Group
- Incorporated cross training and staff integration
- Worked along with developers testing for production release
JJKenny Inc
65 Broadway, Manhattan, NY
January 1984-1990
●Skills/Operating Systems:
-SUN UNIX Servers - Access via PuTTY
-Alpha – MWS – Marketscope
-IBM 3090 – PCICS – JCL Support – Console Operations; IBM3380 DiskStorage; IBM3174 Control units
-IBM3480,IBM3490 Cartriage Drives; IBM3422 Tape Drives
-Hewlett Packard
-Concurrent Systems
●Adhered to SLA (Signed Legal Agreement) and escalation process
●Adhered to time constraints set via the scheduler
●Ensured all internal and external customers receive exemplary service
●Managed/Supervised a team of 6
●Accountability:
- Generated Daily status reports
- Assisted in monitoring and problem solving to reduce trouble shooting time
- Production Control Documentation on Pine site
- Coverage schedule updated weekly
- Weekly Remedy/ticketing report generated for Managerial statistics
- Shared updated information to insure continuity within the OPS Group
- Incorporated cross training and staff integration
- Worked along with developers testing for production release
Evan-Picone (7yrs. 3 months)
7801 Tonnelle Avenue, North Bergen, NJ
September 1976 – December 1983
Supervisor - Operations/Data Entry:
●Supervisory Duties/Responsibilities:
-Supervised a team of 8
-Supervised Data Entry Clerks and Console Operators
-Scheduled data input for processing and distribution of daily, weekly and monthly reporting
-Trouble shooting customer orders
-Tracked work load and distribution products
-Trained new personnel
-Responsible for inputting and uploading accurate Payroll information/data for external customer
-Backups and storage disks maintained and managed daily/weekly/monthly
●Skills/Operating Systems:
-Machine types: IBM12, IBM15, IBM15 DCCP IBM System 38.
-Data Entry: IBM 5251, 3741,3742
-Basic.Assembler.Lanuage BAL, RPG III and COBOL
EDUCATION
Teaneck High School Teaneck, New Jersey Graduated June 1975
ECPI Computer Programming Institute Paterson, New Jersey Completed Course January 22nd, 1976
Bergen County Vocational School Hackensack, New Jersey Completed Course July 16th, 1976
ADDITIONAL INFORMATION
Bonding and background check requirement completed in 1984 for JJ KENNY, INC.
References:
Michael Siegwarth
ATOS IT Services
Service Delivery Manager II, NAO
Office: 682-***-****
LORI SORENSEN - LEAD SOFTWARE ENGINEER
Intercontinental Exchange ICE Data Services
55 East 52 Street 41st Floor New York, NY 10055
Tel: +1-212-***-****
****.********@******.***
www.intercontinentalexchange.co
Scott Arnson
Principal I
AHS Customer Operations
Production Control, S&P Global
Office: 303-***-****
*****.******@*****.***
Evan Lander
AHS-Production Control
Manager I - IDM IT
********@*******.***
Contact this candidate