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Customer Service Medical

Clarksville, Tennessee, United States
September 24, 2018

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Belinda Hooks

**** ******** *****

Clarksville, TN 37042

Mobile: 931-***-****



Job Type: Permanent, Temporary, Recent Graduates, Internships, Telework

Work Schedule: Full-Time, Part-Time

Desired locations:

United States - KY - Fort Campbell

United States - TN - Clarksville

United States - TN - Nashville

Work Experience

State of Tennessee Department of Human Services

1850 Business Park Drive

Clarksville, TN 37042 United States

02/2018 - present

Salary: 1,800.00 USD Per Month

Hours per week: 50

Eligibility Counselor

Duties, Accomplishments and Related Skills:

Prioritize and organize daily, weekly, and monthly activities to ensure all work is completed by the established deadlines. Processing online applications. Triage over 100 calls daily. Providing administrative and clerical support such as mailing, copying, faxing, filing, and scanning. Carrying out office activities and functions pertaining to one or more of the program areas administered in the counties of Tennessee. Preparing and editing documents like letters, reports, memos, and emails. Compile customers' identifying information and other data and compares it against multiple sources to ensure accuracy. Document required verifications, services, benefits provided, and other case-related activity using a computerized case record and/or paper case files. Resolve general customer concerns regarding agency programs, policies, and procedures to assist customers. Interview applicants to obtain information related to their eligibility for government assistance programs. Promotes a positive image of the department by focusing on great customer service while fulfilling the Department's mission.

Develops and maintains healthy working relationships with co-workers and vendors to enhance productivity and effectively serve customer needs and promote self-sufficiency. Processed pay transactions using standard rules and regulations; Processed requests for pre-payment and back payment of services; Verified and corrected appropriate data regarding account balances; Inputted, deleted, retrieved, manipulated, scanned and corrected information in database and automated records; Operated telephone system, communicated with callers and visitors in a professional, friendly and efficient manner, striving to minimize the amount of time spent on hold; Eliminated conflict in office procedures; Demonstrated behaviors consistent with Company’s Vision, Mission, and Values in all interactions with clients and co-works.

Supervisor: Rebecca Stewart 931-***-****)

Okay to contact this Supervisor: Yes

Fedex Custom Critical

1475 Boettler Road

Uniontown, OH 44685 United States

08/2015 – 12/2017

Salary: 15,000.00 USD Per Month

Hours per week: 50


Duties, Accomplishments and Related Skills:

Customer service focused. Multitasking and time management. Clear communication written and verbal skills. Ability to work with a variety of team members to get the job done quickly and effectively. Coordinating cost-effective logistics. Updated work log daily and tracked all deliveries. Followed company procedures, safety regulations, and traffic laws. Communicated consistently between warehouse and customers. Delivered time sensitive loads to required destinations. Ensured that all deliveries have been signed and delivered to the correct recipient. Maintained vehicle cleanliness . Performed preventative and regular maintenance on vehicle.

Supervisor: Lysa Byham 877-***-****)

Okay to contact this Supervisor: Yes

Ashford University

8620 Spectrum Center Blvd

San Diego, CA 92123

4/2014 – 6/2016

Salary: 0.00 USD Per Month

Hours Per Week: 18


Duties, Accomplishments, and Related Skills

Analyzed the legal and ethical issues of healthcare systems. Explored cultural and social-demographic variables influencing the delivery of healthcare services. Examined the provision of healthcare services within a regulatory environment. Analyzed the major financing systems of the US healthcare services. Analyzed the major forces driving change in the healthcare system. Assessed the major issues confronting community and public health services. Applied the theoretical dimensions of leadership within the health care environment. Evaluated internal and external organizational environments and the impact of their interrelationships on human-resource functions. Analyzed the process of job analysis, staffing, appraisal and compensation, training, career planning, and organizational development. Examined the interaction among management, labor, and labor law. Assessed and develop methods designed to prevent employer liability and labor-relation issues (i.e., anti-discrimination statutes, employee and labor relations, union and non-union environment issues). Analyzed the ethical, legal, and safety challenges faced in the workplace.

Supervisor: Shannon Venema 877-***-****)

Okay to contact this Supervisor: Yes

United States Army Reserve

006678 Jordan Springs Rd.

Fort Campbell, KY 42223

1/1993 – present

Salary:850.00 USD Per Month

Hours Per Week: 16

Logistic Supervisor

Duties, Accomplishments, and Related Skills

Prepared all related documents. Maintained automated supply system for accounting of installation supplies/equipment. Requisitioned, stored, issued, conducted inventory control, scheduled and conducted inventory as well as completed disposition of equipment. Reviewed, updated to unit material condition status reports. Followed procedures for relief from responsibility for lost/damaged/destroyed supply items. Researched policies and regulations regarding storage space controls, stock location systems, layouts, and storage techniques related to military supply. Monthly Inventory of rations in warehouse to include the receiving and issuing of supplies, maintained rotation of supplies, proper storage of supplies on pallets, and quality control. Provided excellent customer service, directed daily operations. Responded to all requests according to the army regulation. Kept oversight of workflow, procedures, instructions; designed logistics and integrated support plans, conducted training groups of 10 ensuring their understanding of lesson plans. Implemented and controlled the filing system, inventory functions. Maintained accountability of supplies and control of the supply management system. Organized inventory of all assets; reorganized inventory section, increasing office efficiencies.

Supervisor: Troy Shoemaker 615-***-****)

Okay to contact this Supervisor: Yes

DynCorp International

13500 Heritage PKWY

Fort Worth, TX 76117

10/2010 – 10/2011

Salary: 6,500.00 USD Per Month

Hours Per Week: 84

Dining Facility Supervisor

Duties, Accomplishments, and Related Skills

Managed and provided oversight of two contract dining facilities. Assisted with new hire, pre-employment drug screening. Ensured all policies and procedures were adhered to; including the

Performance work Statement, TB MED 530, FAR, and both Army Regulations and DA 30-22.

Prepared and provided guidance to eight staff and two Managers on the numerous reports that were due daily, weekly, and monthly. Served over 8000,000 meals without incident of Food Borne Illness or Out Break. Ordered over $4,000,000 worth of rations and practiced first in first out when receiving rations. Collaborated with other managers to facilitate minimum waste and maximize full use of equipment and storage of rations. Provided annual evaluations, interim evaluations, as needed, and create performance improvement plans for staff members as required.

Supervisor: Tonya Parham

Okay to contact this Supervisor: N/A

Yongsan Outlying Clinic

19 Hangangno=dong

Yongsan, South Korea

1/2009 – 7/2010

Salary: 12.75 USD Per Hour

Hours Per Week: 40

Medical Support Assistant

Duties, Accomplishments, and Related Skills

Thorough knowledge of the policies, procedures, general and special requirements applicable to the operation of several specialty and general outpatient clinics/services to function as appointment clerk in any and all of these clinics, involving receiving and acting on patient requests for treatment, scheduling patient appointments and providing preparatory instructions for special procedures or exams, making referrals to other clinics, or services, maintaining waiting lists, and providing general and specific information in response to inquiries on services available, procedures, and policies. Knowledgeable of medical terminology, medical problems, and established practices applicable to all clinics supported, sufficient to screen requests, identify conditions which warrant priority or emergency treatment, and initiate action according to established department policy. Skilled in the operation of automated data processing equipment and have the knowledge of coding to enter, store, revise, retrieve and printout data. Used hospital and department standing operating procedures for which assigned in order to receive and refer patients, maintained logs and records, stamp records with patient identification data, and provide general clerical support for the clinic such as answering telephone, taking and referring calls, or relaying information to professional staff. Possessed the knowledge of the spelling and meaning of commonly used medical terminology of the clinics to enter accurate information on logs or records and to communicate with the professional staff. Skilled as a qualified typist 40+ wpm to type forms, schedules, reports, and correspondence containing some specialized correspondence. I also use the required formats, grammar, punctuation, spelling and I do use Microsoft Office as the word processing equipment. Performed numerous administrative, record keeping and receptionist responsibilities within hospital clinics associated with patient care and treatment. Book travel arrangements. Coordinated scheduling with patients for appointments with various clinics, ensuring that necessary treatments were scheduled and conflicts were avoided. Composed a variety of written materials – progress reports, memos and medical summaries from oral instructions and written drafts.

Supervisor: Major Judy Elsbury

Okay to contact this Supervisor: N/A

Blanchfield Army Community Hospital

650 Joel DR

Fort Campbell, KY 42223

11/2006 – 12/2008

Salary: 12.75 USD Per Hour

Hours Per Week: 40

Series: 0679 Pay Plan: GS Grade:04

Medical Assistant

Duties, Accomplishments, and Related Skills

Takes and records vital signs, weight and other measurements. Obtains specimens and blood for laboratory from venipuncture, wound, throat, and skin specimens. Performs simple tests and records results or labels specimens and forwards to laboratory. Received telephone results from laboratory and reports results to physician. Assists the physician with diagnostic examinations by holding the patient; positioning and draping the patient; setting up the necessary equipment, instruments, and supplies and passing these to the physician. Observes patient for reactions to medications and/or treatments. Fills out lab slips based on instructions from physician. Cleans and wraps instrument, monitors supplies, and pulls outdated items for turn-in. Checked equipment and reports defects. Carries out aseptic technique.

Performed nasal smears and obtains specimens for sputum and throat cultures; forwards these and any other specimens requested by physician to the laboratory. Recognized emergency situations and responds in accordance with appropriate procedures by initiating codes and operating equipment. CPR certified. Assured patient safety and that of others to include clinic visitors, other staff and self (e.g., wipe up spills, observation of other safety measures). Promptly reported any adverse reaction (vasovagal or anaphylactic) to the physician and assisted in the administering of emergency treatment. Obtains and records patient information (i.e., medications, complaints, allergies, etc) from patient or significant other. Recorded pertinent information on the patients' chart. Observes patient flow, watching for patients in distress or exhibiting signs of untoward reactions and reporting to physician. Ensured that the patients are rescheduled by the receptionist for follow-up appointments or referrals as necessary. Assisted in monitoring availability of specialized forms utilized by the clinic. Maintained required patient data reporting purposes. In the absence of the medical receptionist, retrieves consults and books appointments for the physician. Ensured that patients are booked in the appropriate slots.

Supervisor: Cynthia Requena 270-***-****)

Okay to contact this Supervisor: Yes


Ashford University San Diego, CA United States

Bachelor’s Degree


GPA: 3.42 of a maximum 4.00

Credits Earned: 135 Semester hours

Major: Health Care Administration Specialization: Human Resources Management

Relevant Coursework, Licenses and Certifications:

Analyze the legal and ethical issues of healthcare systems. Explore cultural and social-demographic variables influencing the delivery of healthcare services. Examine the provision of healthcare services within a regulatory environment. Analyze the major financing systems of the US healthcare services. Analyze the major forces driving change in the healthcare system. Assess the major issues confronting community and public health services. Apply the theoretical dimensions of leadership with the health care environment. Public Policy, Strategic Human Resource Management Practices. Employment Law and Labor Relations Public Management, Program and Acquisition.

University of Phoenix Phoenix, AZ United States

Associate’s Degree


GPA: 3.67 of a maximum 4.00

Credits Earned: 54 Semester hours

Major: Health Care Administration

Relevant Coursework, Licenses, and Certifications:

Skill for Professional Development. Organizational Behavior, Statistical Applications, Health Care Delivery in the United States, Health Care Communication Strategies, Concepts of Health and Disease, Health Care Management Strategies, Human Resources: Principles and Practices in Health Care.

Texas School of Business Houston, TX



GPA: 3.71 of a maximum 4.00

Credits Earned:

Major: Medical Business Specialist: Billing & Coding

Relevant Coursework, Licenses, and Certifications:

Anatomy, physiology and pharmacology. Data information processing. Medical billing and coding, insurance verification, Medicare and Medicaid procedures, Medical terminology. Medical office management. Laws and ethics related to health care.


Name Employer Title Phone Email

Anedra Owens United States Unit 270-874-

Army Administrator 0480

Patrice Barner Daycare Secretary 931-338-


Peggy Burns Emory College Supervisor 404-783-


Additional Information:

Microsoft Office 2007-2013 (Word, Excel, PowerPoint, Outlook). Excellent communication skills, and expertise in encouraging and building confidence of the students. Finance/Accounting Operations: Data Entry/Processing, Auditing Paying Vouchers, Process Payroll, Operate Cash Register. Type 40 words per minute. Experienced in office administration, organizational skills, and time management.

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