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Customer Service Representative

Oviedo, Florida, 32765, United States
September 24, 2018

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April Turner

*** **** ******

Oviedo, FL *****




Randstad Staffing, Orlando, FL

Dependent Verifications/Fed ex Pensions

High volume inbound call center

Dependent Verifications- requesting supporting documentation for employees health insurance companies such as marriage certificates, birth certificates for families

Fed ex Pensions- Answering retirement pensions questions for employees, running projections for while understanding the procedures and plan details


Ultimate Staffing, Lake Mary Florida

Roadside assistance for Enterprise Rental Cars

Provide assistance for customers needing lockouts battery boost and fuel deliveries in a timely manner while managing multiple systems within a computer logging every single call taken and providing fast friendly service to the Rental Car customer


Bernie’s Gourmet to Go, Oviedo, Florida

Deli clerk

Prepare customer sandwiches to order upon request. Handles daily duties in catering, calling customers for payment as well as take catering orders with accuracy


AUE Staffing Altamonte Springs, FL

Joan Walker Elementary Cafeteria Duty Assistant

use a cash register and also use basic math skills to count back change while maintaining student and adult accounts. Knowledge of the state program regulations cleaning a commercial kitchen and lastly calling delinquent parents regarding accounts


Subway Winter Springs, FL

Sandwich Artist

Making custom submarines sandwiches for customers in a timely manner Product preparing for the day cleaning the store and also using a cashier for taking payments

1/2008 – 5/2009

Convergys Lake Mary, FL

Customer Service Representative

Taking incoming calls from different clients by handling various issues that a Client may have that include taking payments, troubleshooting cellular devices and correcting problems on accounts (i.e. billing errors and system errors) and any other task related problems that the client might have.


2007- Diploma - Oviedo High School, Oviedo, FL

2009-Degree in Progress –Valencia College, Strayer University


Very proficient in Microsoft office working in an environment office and can type over 35 wpm.

*References available upon request

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