Customer Service Representative
Resume:
April Turner
Oviedo, FL *****
*.**********@*****.***
EMPLOYMENT HISTORY:
Randstad Staffing, Orlando, FL
Dependent Verifications/Fed ex Pensions
High volume inbound call center
Dependent Verifications- requesting supporting documentation for employees health insurance companies such as marriage certificates, birth certificates for families
Fed ex Pensions- Answering retirement pensions questions for employees, running projections for while understanding the procedures and plan details
01/2017-12/2017
Ultimate Staffing, Lake Mary Florida
Roadside assistance for Enterprise Rental Cars
Provide assistance for customers needing lockouts battery boost and fuel deliveries in a timely manner while managing multiple systems within a computer logging every single call taken and providing fast friendly service to the Rental Car customer
11/2014-01/2017
Bernie’s Gourmet to Go, Oviedo, Florida
Deli clerk
Prepare customer sandwiches to order upon request. Handles daily duties in catering, calling customers for payment as well as take catering orders with accuracy
10/2011-11/2014
AUE Staffing Altamonte Springs, FL
Joan Walker Elementary Cafeteria Duty Assistant
use a cash register and also use basic math skills to count back change while maintaining student and adult accounts. Knowledge of the state program regulations cleaning a commercial kitchen and lastly calling delinquent parents regarding accounts
4/2010-8/2011
Subway Winter Springs, FL
Sandwich Artist
Making custom submarines sandwiches for customers in a timely manner Product preparing for the day cleaning the store and also using a cashier for taking payments
1/2008 – 5/2009
Convergys Lake Mary, FL
Customer Service Representative
Taking incoming calls from different clients by handling various issues that a Client may have that include taking payments, troubleshooting cellular devices and correcting problems on accounts (i.e. billing errors and system errors) and any other task related problems that the client might have.
EDUCATION:
2007- Diploma - Oviedo High School, Oviedo, FL
2009-Degree in Progress –Valencia College, Strayer University
SKILLS:
Very proficient in Microsoft office working in an environment office and can type over 35 wpm.
*References available upon request
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