Data Entry Customer Service
Resume:
SUSAN BRADSHAW
Wood Village, Oregon *****
Phone: 503-***-****
Cell: 503-***-****
Email: *******@***.***
*************@*****.***
HIGHLIGHTS
Proficient computer skills- Data Entry/Word Processing (65wpm), MS (Word, Excel,), Google Docs. IPRO, Infanview, FileZilla, SmartFTP and Internet Research
Experienced in telecommuting (home office includes 21” monitor, XP Office Professional, fiberoptics, printer, fax machine, mic)
Extensive experience in collection and data entry of customer information and updating of customer and inter-company database records
Highly skilled in coding documents for law firms and corporations
Ability to adapt and learn quickly
Expertise in multitasking
Flexible and able to handle constant change and interruptions
Excellent organizational skills
Work well under pressure in a fast paced environment and complete jobs in a timely manner
Highly effective in communicating with a diverse customer base
Ability to function effectively as a member of a team, or independently on tasks and assignments
Strong work ethic and commitment to excellence
WORK EXPERIENCE:
Print2Web LLC/OwnLocal
Production Supervisor December 2013-Present
Manage/Monitor Workload
Set up & process work for ad building-Data Entry
Assist Employees with their work
Print2Web LLC
Remote Ad Builder February 2007-1/1/2018
Company provides online advertising publishing services that allow clients to customize their advertising categories online
Responsibilities
Extract/Map information from ads and code fields according to advertisers’ specifications for online publication-Data Entry
OnSite3 May 2004-April 2009
Remote Coding Specialist/QC/Specials Team
Company was a provider of electronic litigation support solutions for law firms and corporations
Responsibilities
Coding documents for law firms and corporations
Quality Check/Editing of other coders work-Data Entry
iBridge LLC July 2010-October 2010
Remote Coding Specialist
Coding documents for law firms and corporations-Data Entry
ACV Litigation LLC January 2008-August 2012
Remote Coding Specialist/QC
Responsibilities
Coding documents for law firms and corporations-Data Entry
Quality Check/Editing of other coders work
High-Tech Professionals November 2004-February 2008
Recruiter
Company provides executive search services in the high-tech field to help companies find talent for their permanent, temporary, and contract positions in the Engineering and Information Technology sector
Responsibilities
Recruited and placed a wide spectrum of candidates in the technology, financial, and engineering industries
Conducted extensive research and recruiting via the internet, job boards, networking, and cold calling
Educated selected candidates about the position's objectives and requirements
Emphasized features and benefits of a career with a particular client.
Performed pre-employment references
Identified, screened, recruited and submitted IT job candidates such as Project Managers, Architects, Technical Leads, DBA’s, Systems Administrators, Developers, Functional/Technical Experts, etc. in diverse technologies and industries
Christopher Hill, PC November 2003-January 2004
Personal Injury Attorney
Paralegal
Responsibilities
Client Intake
Obtain and organize all medical documents and other documents needed for cases
Update clients on progress of their cases
Provide discovery documents to other attorneys
Qwest Communications 1975-2001
Screener/Technical Consultant, Dispatcher/Maintenance Administrator, Staff Clerk/Supply Attendant, Cashier/Word Processor, Data Entry/Reports Clerk.
Responsibilities
Customer Service
Received & successfully handled thousands of repair calls in 14 states
Collaborated between many departments to successfully solve
customer issues
Research Technical Information
Use of Windows NT Database to identify customer facilities &
programmable features
Diagnose problems related to facilities and features.
Find solutions to repair problems
Subject Matter Expert to peers
Sought out by others for consultation and leadership
Trained new employees
Lead classes and worked one on one with peers to increase quality
and quantity of work
Testing/Verification
Running tests on customer phone lines to detect shorts, grounds, crossed lines, etc.
Verifying features are programmed and/or programmed properly
Verifying with customers correct usage of programmable features
Dispatch/Scheduling appointments
Data Entry/Word Processing
Detailed entry of all work done and communications with customers and company departments
EDUCATION
Portland Community College Associate of Applied Science in Paralegal Studies
Training in Business Law, Corporate Law, Criminal Justice, Juvenile Law, Employment Law, Family Law, Forensics, Law Research (manual and computer), and Interviewing Clients.
Contact this candidate