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Data Entry Customer Service

Location:
Gresham, OR
Posted:
September 24, 2018

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Resume:

SUSAN BRADSHAW

Wood Village, Oregon *****

Phone: 503-***-****

Cell: 503-***-****

Email: ac65vj@r.postjobfree.com

ac65vj@r.postjobfree.com

HIGHLIGHTS

Proficient computer skills- Data Entry/Word Processing (65wpm), MS (Word, Excel,), Google Docs. IPRO, Infanview, FileZilla, SmartFTP and Internet Research

Experienced in telecommuting (home office includes 21” monitor, XP Office Professional, fiberoptics, printer, fax machine, mic)

Extensive experience in collection and data entry of customer information and updating of customer and inter-company database records

Highly skilled in coding documents for law firms and corporations

Ability to adapt and learn quickly

Expertise in multitasking

Flexible and able to handle constant change and interruptions

Excellent organizational skills

Work well under pressure in a fast paced environment and complete jobs in a timely manner

Highly effective in communicating with a diverse customer base

Ability to function effectively as a member of a team, or independently on tasks and assignments

Strong work ethic and commitment to excellence

WORK EXPERIENCE:

Print2Web LLC/OwnLocal

Production Supervisor December 2013-Present

Manage/Monitor Workload

Set up & process work for ad building-Data Entry

Assist Employees with their work

Print2Web LLC

Remote Ad Builder February 2007-1/1/2018

Company provides online advertising publishing services that allow clients to customize their advertising categories online

Responsibilities

Extract/Map information from ads and code fields according to advertisers’ specifications for online publication-Data Entry

OnSite3 May 2004-April 2009

Remote Coding Specialist/QC/Specials Team

Company was a provider of electronic litigation support solutions for law firms and corporations

Responsibilities

Coding documents for law firms and corporations

Quality Check/Editing of other coders work-Data Entry

iBridge LLC July 2010-October 2010

Remote Coding Specialist

Coding documents for law firms and corporations-Data Entry

ACV Litigation LLC January 2008-August 2012

Remote Coding Specialist/QC

Responsibilities

Coding documents for law firms and corporations-Data Entry

Quality Check/Editing of other coders work

High-Tech Professionals November 2004-February 2008

Recruiter

Company provides executive search services in the high-tech field to help companies find talent for their permanent, temporary, and contract positions in the Engineering and Information Technology sector

Responsibilities

Recruited and placed a wide spectrum of candidates in the technology, financial, and engineering industries

Conducted extensive research and recruiting via the internet, job boards, networking, and cold calling

Educated selected candidates about the position's objectives and requirements

Emphasized features and benefits of a career with a particular client.

Performed pre-employment references

Identified, screened, recruited and submitted IT job candidates such as Project Managers, Architects, Technical Leads, DBA’s, Systems Administrators, Developers, Functional/Technical Experts, etc. in diverse technologies and industries

Christopher Hill, PC November 2003-January 2004

Personal Injury Attorney

Paralegal

Responsibilities

Client Intake

Obtain and organize all medical documents and other documents needed for cases

Update clients on progress of their cases

Provide discovery documents to other attorneys

Qwest Communications 1975-2001

Screener/Technical Consultant, Dispatcher/Maintenance Administrator, Staff Clerk/Supply Attendant, Cashier/Word Processor, Data Entry/Reports Clerk.

Responsibilities

Customer Service

Received & successfully handled thousands of repair calls in 14 states

Collaborated between many departments to successfully solve

customer issues

Research Technical Information

Use of Windows NT Database to identify customer facilities &

programmable features

Diagnose problems related to facilities and features.

Find solutions to repair problems

Subject Matter Expert to peers

Sought out by others for consultation and leadership

Trained new employees

Lead classes and worked one on one with peers to increase quality

and quantity of work

Testing/Verification

Running tests on customer phone lines to detect shorts, grounds, crossed lines, etc.

Verifying features are programmed and/or programmed properly

Verifying with customers correct usage of programmable features

Dispatch/Scheduling appointments

Data Entry/Word Processing

Detailed entry of all work done and communications with customers and company departments

EDUCATION

Portland Community College Associate of Applied Science in Paralegal Studies

Training in Business Law, Corporate Law, Criminal Justice, Juvenile Law, Employment Law, Family Law, Forensics, Law Research (manual and computer), and Interviewing Clients.



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