Customer Service Active Directory

Dwight jones

*** ************ *****

VIRGINIA BEACH, VIRGINIA 23454

***************@*****.***

PHONE 757-***-****

OBJECTIVE

To obtain a position as an IT/Network Specialist that will allow me to maximize my extensive experience and training.

EDUCATION/TRAINING/CERTIFICATIONS

AAS Computer Electronics Technology w/ minor in Computer Applications, March 1999

ECPI, College of Technology, Virginia Beach, Virginia.

Health Information Technology Program, Technical Track, Tidewater Community College, March 2011

Microsoft Certified Technical Specialist (MCTS)

Microsoft Certified Systems Engineer (MCSE)

A+ Certified Computer Technician

EXPERIENCE

Senior Dedicated Systems Administrator

NASA LARC Perspecta Hampton, VA Sept 2008-Present

Provides technical support for equipment in computer labs and wind tunnels, for the Research and Development Directorate. Provides end user desk side support for all software configuration and hardware related issues. Resolve any end-user hardware, software, application and network related issues. Interact with numerous computer platforms in a multi-layered client server environment. Configure and migrates user email profiles, Outlook 2003, 2007, 2011, 2013, 2016, Entourage 2004, 2008 & Thunderbird, in an ongoing transition of PCs and Mac’s, peripheral equipment, and software with established standards and guidelines. Troubleshoot, diagnose and resolve all Windows and MAC hardware configuration, application software, and connectivity issues on HP, Dell and Mac systems. Maintains system security and vulnerabilities. Install security patches and other necessary upgrades. Transitioned all computers to Apple, Dell and HP products. Provide support services such as data protection (backup and systems security), Microsoft Windows 2012 Active Directory (to include Group Policy management), WSUS, DHCP, DNS, Microsoft Exchange services, TCP\IP client imaging, file and print services, and other server/network application services. Supports all software, hardware and Government Facilitated Equipment through the use of Remedy ticketing application system. Maintains and supports applications, licenses and smart phones.

Systems Analyst

NASA Headquarters Lockheed-Martin Washington, DC Aug 2006- Aug 2008

Troubleshot, diagnosed and resolved all Windows and MAC OS X hardware configuration, application software, and security, firmware and connectivity issues on Dell and Apple systems. Troubleshot, diagnosed and resolved all Blackberry, Treo, cell phone and wireless configuration connectivity issues. Resolved end-user’s hardware, software, network issues desk side, email, remotely or via telephone. Supervisor Customer ODIN Equipment Loaner Pool - Managed a loaner equipment inventory of 75 items; maintained 100% inventory validity. Received awards for the exemplary customer service I provided in support of the NASA Headquarters mission. Printer/Fax Reduction Project Lead – efficiently managed activities to ensure quality project delivery on schedule.

Provided support services such as data protection (backup and systems security), Microsoft Windows 2008 Active Directory (to include Group Policy management), WSUS, DHCP, DNS, Microsoft Exchange services, TCP\IP, client imaging, file and print services, and other server/network application services. Demonstrate good written and verbal communications skills to all internal levels of the organization on technical matters. Exercises advance knowledge of commonly used concepts, practices, and procedures within the field. Contributes and provides updates to documents policies, processes and procedures as necessary to accomplish task objectives.

Enhanced Systems Administrator

NASA LARC SAIC Hampton, VA Oct 2000-Feb 2006

Quality Assurance successfully proposed and implemented process improvements. Effectively coordinated the efforts of the ODIN Engineering, Desktop Services and Asset Management teams to achieve a Tivoli Client backup rating of 99.89%. Administered active directory users and computers, adding and deleting users and computers; group management. Troubleshot, diagnosed and resolved all Windows and MAC OS X hardware configuration, application software, security, firmware and connectivity issues on Dell, Compaq and Macintosh systems. Successfully completed computer refreshes/upgrades to Dell, Compaq and HP workstations and laptops computers; data transfer

Performed systems integration and analysis; found solutions to unique problems caused by interfacing multiple products in NASA’s dynamic research environment. Demonstrates good written and verbal communications skills to all of the Directorate staff on technical matters. Exercised advance knowledge of commonly used concepts, practices, and procedures within the field. Contributes and provides updates to documents policies, processes and procedures as necessary to accomplish task objectives.

Project Manager/Sys Admin

SMA Microsystems, LLC. Virginia Beach, VA July 2000-Sept 2000

Maintained LAN; promptly diagnosed and resolved all Windows, MS Office and network connectivity problems. Managed multiple network installation projects across the nation; exceeded all financial targets and time requirements. Provided a single point of contact for technical support for field service technicians across the nation.

Field Service Technician

NetTek, LLC. Norfolk, VA Apr 1999-July 2000

Custom built and configured NT 4.0 workstations, servers and RAIDS. Diagnosed and repaired all Windows 95/98/NT 4.0/2000 workstations systems and applications software as required. Provided desk-side and phone support to end users. Installed and configured OEM Gateway and Compaq laptops and workstations; Compaq OEM servers and RAIDS. Configured scanners, network printers, peripheral equipment and associated drivers. Configured VERITAS Backup Exec servers and clients, Exchange email servers, SBS servers; Primary and Backup Domain Controllers.

PC/LAN Technician

ECPI College of Technology Virginia Beach, VA Oct 1998 - Mar 1999

Configured and installed OEM computers and the associated peripherals in multiple computer labs and classrooms. Troubleshot, diagnosed and resolved suspected network connectivity trouble calls as directed. Diagnosed and repaired Windows 95/98/NT 4.0 laptops and workstations.

Dining Facility Manager/Supervisor

United States Navy San Diego, CA Jan 1983 - Aug 1997

Mess Management Specialist First Class, E6, ESWS, Supervised as many as 50 civilian personnel, cooks and/or Food Service attendants on proper food preparation, sanitation, food service records and safety. Highly decorated veteran. Honorable Discharge received

Skills

Customer Service

TCP/IP

Active Directory

NTFS Permissions

LDAP

DHCP

DNS

WINS

WSUS

SCCM

WDS

MS SQL

Swimage Encore

USMT

Remedy

Bitlocker

Bigfix

Patchlink

Connected Backup

MS Office Suites

Visual Basics

Mac OS 10-10.13

Windows Server NT 4.0

Windows Server 2000

Windows Server 2008 R2

Windows Server 2008

Windows Server 2012

Windows 10

Windows 8

Windows 7

Windows Vista

Windows XP

Apple IOS

Android

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