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Medical Customer Service

Fort Lauderdale, FL
September 24, 2018

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Patrice Williams



Dedicated team player who's driven to maintain customer satisfaction while contributing to company's growth and success.


January 2017- Present Hollywood, FL

Mental Health Technician

Provide supervision and direction to emotionally, mental and behaviorally challenged children and adolescents (aged 6-15) in a compassionate and respectful manner. Ensure a safe and secure environment. Act immediately to remove all dangers or threats to the welfare of our clients and know the whereabouts of all children in your care.

Demonstrate skills in the areas of relationship building, appropriate boundaries and role modeling with children. Demonstrate care, compassion, respect, integrity, truthfulness and ethical behavior with children as well as interactions with other staff members.

Supervise daily routines and responsibilities of children in a supportive, professional manner and ensure performance of daily self-care tasks, assisting when necessary.

Utilize Verbal and Physical Interventions to ensure the safety of all clients

Communicate all relevant client information obtained by daily Supervision to appropriate treatment team members on a timely basis.

Complete all necessary documentation.

2016-2017 Kent Security Miami, FL

Security Guard

Patrolling property to provide security presence.

Detecting for suspicious activity and threats to property and people.

Daily reporting of all incidents, accidents, or medical emergencies; using deggy systems for check points

2014-Current Onsite Health Diagnostics Miami, FL

Team Lead

Monitoring and overseeing Health Screening Technicians;

Greet and introduce myself to all persons being screened while giving a brief statement of Protected Health Information.

Performing tests to determine information related to body composition, glucose, cholesterol, triglycerides and similar tests that may include capillary or venipuncture intravenous access;

Such other services and tests reasonably requested by the Company.

2001-2011 Community Blood Centers Miami, FL

Team leader Phlebotomist

Greeting donors, taking vitals and recording all of their personal and medical history. Great organizational skills and detail oriented.

Responsible for daily driving of mobile unit, van, or truck to specified location of blood drive. Meeting with contact before we begin drive and speak with them upon our departure.

Providing excellent customer service, making sure equipment is working properly. Restocking supplies and cleaning work area. Taking inventory of what supplies are needed.

Supervising and training of staff, while overseeing daily blood drives. Sending daily reports to directors on daily progress of drives. Team player, works well independently, high volume blood draws.

Excellent venipuncture. Performed variety of procedures for the collection of blood and blood specimens for different components of blood using different gauges of needles for laboratory procedures.

1998-2001 Kinko’s Miami, FL

Key Operator

Making copies to customers specifications.

Taking orders for large copy jobs.

Performed collating, binding, color copies, black and white copies, faxing, and laminating.

Answered phones and cashed out customers orders

Making deliveries.

1994-1996 Grove Medical Office Miami, FL

Receptionist/Medical Assistant

Collect patient information and symptoms to assist diagnosis.

Medical billing and coding, answering phones, filing medical records scheduling appointments, insurance verification, data entry received cash payments for services rendered

Assisted Doctor with patients.


1990 Coral Gables Senior High Miami, FL

High School Diploma

1998 Miami Dade Medical Miami, FL

Medical Record Transcriptionist

2014 High Protection Intelligence Services Miami, FL

Class D Security Officer Certification


Spending time with elderly and volunteering

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