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Customer Service Manager

Georgia, United States
September 24, 2018

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Daniel Rodríguez

Duluth, GA


OBJECTIVE A position within the industry in which my experience in facilities,

warehousing, logistics and a record of significant accomplishments in previous employment will be of value.


Handled shipping and receiving logistics in excess of 100 shipments on a weekly basis. Maintained regular maintenance and OSHA compliance utilized management skills, for the training, development and problem resolution for employees under my supervision.


2018 – Present Warehouse lead - Big sky tool Norcross, GA

● Arrange LTL shipment

●Shipped orders using FedEx.

●Responsible for customer service inquires and troubleshooting returns, exchanges and refunds.


2016 – 2018 Warehouse Supervisor – Related Products. Bensenville, IL

● Pick, pull, and pack product.

●Shipped orders using FedEx.

●Responsible for all inbound receiving and arrangements for all out bound shipments.

●Monthly inventory and weekly cycle counts.

●Transfer all paper work in to electronic form via Excel.

2015 – 2016 Warehouse clerk – ATF Inc. IL

●Coordinated weekly cycle count.

●Electronically batched customers’ orders for scanning.

●Picked, scanned, palletized and wrapped orders.

●Organized and preformed outbound loading.

2014 – 2015 Warehouse Lead – AMTI Corp., IL

●Coordinated weekly cycle count.

●Organized and preformed all inbound and outbound loading.

●Processed all paperwork in Excel format.

●Worked closely with Project Manager on special projects.

●Manually packed and orchestrated shipping of all Medical, Electrical, and

heating components and equipment.

2012 – 2014 Maintenance Coordinator - Bway Corp. Chicago, IL

●Coordinated weekly Preventive Maintenance schedule

●Maintained stock rotation of Electrical components

●Created all purchase orders in SAP for Electrical/Maintenance Dept.

●Assisted Electrical Engineers in purchasing for Capital overhaul projects

●Worked closely with Electricians in component configuration

●Transferred all Purchasing & Maintenance information to Excel in detail

2005– 2012 Receiving Account Manager - Rapid Displays. Chicago, IL

Oversee all receiving functions to maintain smooth flow

Coordinate arrival of inbound freight so as not to overload the dock at any one time

Training of all material handling personnel

Implement improvements to gain efficiency in materials movement and storage

2003 - 2005 Shipping Clerk - Flash Global Logistic. DesPlaines, IL

Arranging flights for oversized packages, pulling, packing, and processing all orders

Weekly cycle counts and transferring count information into Excel

FedEx power ship, UPS World ship, creating hand written bills for both international and domestic orders, trouble shooting quantity shortages

Dealing with large volumes of paperwork, heavy customer service contact involving ability to find relevant data in assuring customer service satisfaction


2012 Coyne College Chicago, IL


Certified Forklift Operator,

Skilled in Allen Bradley Proposal Works

Electrical Motors / Components /Pneumatic controls

Problem Solving

Ability to lift over 70 pounds

Computer Literate


Inventory Management



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