LUIS ADRIAN GONZALEZ

361-***-****

Trilingual

(English, Spanish, and French)

**** ******** *****, ****** *******, Texas 78413 (H) 361-***-**** (C) 361-***-****

Team player who is flexible, reliable andadaptable to dynamic environments.

[Computer Technician] proficient in supporting hardware and software issues for [Windows].

Specializes in troubleshooting computer and laptop repairs.

Technical Customer Service Specialist with the capacity to quickly learn and synthesize new networking technologies.

l Fast learner

l Skilled multi-tasker

l Knowledgeable in Mac systems

l Customer service expert

l Analytical and critical thinker.

Bachelor’s Degree: Information Systems

Escuela Electronica Monterrey - Monterrey, Mexico 2011

Associate of Science: Networking Technology

Del Mar College - Corpus Christi, T X 2004

Associate of Applied Science: Electronics

Del Mar College - Corpus Christi, T X 2000

Associate of Applied Science: Electronics

Del Mar College - Corpus Christi, T X 1999

l Promoted to Senior Help Desk after two months of employment.

l Completed intensive training in database fundamentals and software engineering.

l Trained and led technical support teams of more than support specialists.

Introduction to Computer troubleshooting and repairs.

3-9-13 / 5-9-14 Contractor's Safety Council – 7433 leopard st, Corpus Christi, Texas.

l Installed software, modified and repaired hardware and resolved technical issues.

l

l Provided base level IT support to non-technical personnel within the business.

l Managed call flow and responded to technical support needs of customers.

l Evaluated and responded to incoming sales leads and requests for technical support assistance.

03/2013 to 05/2014

6-15-14 / 12-1-14 Autonation Sales, Corpus Christi, Texas.

Car salesman

My job was to answer customer questions about different vehicles and models. I used to take customer for a ride.

02-08-15 / 8-8-2015 Del Mar College, Sales, Corpus Christi, Texas.

Network technician. Computer and laptop repairs. Network software troubleshooting.

8-8-15 / 12-8-15 Radio Shack, Corpus Christi, Texas.

Sales Associate. Retail on electronics, networking, computers and cell phone accessories. Answer customer questions on all different products we carried.

12-8-15/ 1-28-2017 Ed-Hicks Nissan, Sales, Corpus Christi, Texas.

Car rental Manager. Translator. Administrator. Shuttle driver. Invoice adjuster.

03-06-2017/ 11-1-17 Sears Auto parts, Sales, Corpus Christi, Texas.

Technician. Service Advisor. Answer customer questions regarding vehicle products. Tire rotations and balances. Battery replacements. Oil changes.

11-6-17 / 1-18-18 Stevens Transport, Dallas, Texas.

CDL License. Training to become a truck driver.

02/01/18 / up to date CRST.

Delivery truck driver.

Certifications:

Dell Notebooks Certification.

Dell Printers Certification.

Dell Servers Certification.

Dell Alienware laptop Certification.

Dell Server Storage Certification.

Dell all desktop product Certification.

Dell EquaLogic product Certification.

Dell PowerEdge Certification.

Dell DCSE Alienware 14 R1 Certification.

Dell DCSE Foundation 2013 Alienware Certification.

Dell DCSE Alienware 18 R1 Certification.

Dell DCSE Alienware 51-Centauri Certification.

Dell DCSE Foundation Ruggedized Certification.

Dell DCSE ESD Field Service Kit Certification.

Dell Chromebook Certification.

Dell Ruggedized Certification.

Dell Networking Certification.

Dispatch and procedures Certification.

Network, laptop, and computer DELL certified.

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