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Customer Service, Retails, marketing

Location:
Doha, Qatar
Salary:
5000
Posted:
September 24, 2018

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Resume:

JOSIE REYES MERAABE

Flat * Building * Bin Omran

Doha, Qatar

Mobile No. 554-10378/302-51231

Email: ac65tb@r.postjobfree.com

OBJECTIVE:

To become part of a progressive company that will allow me to utilize my experience in Sales and Marketing, leadership and inter-personal skills and contribute to the success of the organization. I am highly organized, Approachable, well presented and able to established good working relationships with range of different peopleand have an excellent command of English, both written and spoken.

SNAPSHOT:

Over seventeen (17) years successful experience in Sales & Marketing with recognized strengths in Business administrations, Customer service, and Visual merchandising in UAE.

Almost seven (7) years solid experience in travelling to Germany for buying and assisting Operation Manager and Brand Manager for Purchase in Seasonal basis and with concentration on promotional activities and loyalty programs especially for high-net worth clients.

A team player with the ability to interface with others at all levels to ensure goals are achieved.

Proactive, Smart, Excellent communication and Pleasing personality.

EMPLOYMENT HISTORY

BOUTIQUE MANAGER

AUGUST 2014 APRIL 2017

LIPSY LONDON MALL OF EMIRATES / DUBAI MALL (LANDMARK INTERNATIONAL), DUBAI, UAE

Management

Responsible for the day-to-day tasks and administrative duties and managing of the staffs.

Analyze sales records and trends to develop accurate sales and marketing forecast.

Assist in monitoring monthly and annual sales objectives to see to it that sales targets are achieved.

Facilitates events and promos by signing the permit for any changes to the selling area and coordinates with the personnel regarding the same.

Recommends policies and procedures to address area of implementation.

Responsible for the update and implementation of mall lease contracts to ensure company interest is safeguarded.

Disseminates and implements store policies, procedures and memorandum to ensure thorough understanding and compliance.

Administers, monitors, and controls store line expenses to maximize profitability and ensure cost efficiency.

Conducts regular store meetings to discuss sales and customer service status and improvement, loss prevention and product knowledge.

Handling Staff

Oversee the personnel requisition process with assigned store to ensure vacancies are filled and properly staffed need for personnel requisition.

Ensures that proper selection of the most qualified candidates is done to maintain quality of personnel in establishing and enforcing company and store standard.

Ensures due process in the application of appropriate disciplinary actions.

Conducts investigations related to dishonesty, theft and other incidents requiring investigation.

Oversees all non-selling functions of the store, which includes monitoring of other departments in the performance of their respective jobs.

Operations - Customer Service

Assist in developing strategies that focus on customer acquisition, maintenance and retention to maintain high level of customer satisfaction.

Sees to it that excellent workmanship is rendered on all job orders accepted by the service centers.

Handles elevated customer complaints on unsatisfactory services rendered by different service centers.

Attends to VIP customers and maintains good customer relations in order to benefit from their patronage and support.

BOUTIQUE MANAGER

MARCH 2007 until JULY 2014

AIGNER BOUTIQUE -DUBAI MALL (PARIS GALLERY LLC), DUBAI, UAE

To manage the store in a manner that reflects the luxury image of the brand and company.

Monitor the performance of particular products in terms of sell through and advise the Operation Manager and Brand Manager of any slow or fast moving stock.

Prepare a strong customer database to help in creating Loyal Customers.

Organize Staff schedules and shifts.

To ensure that all stock is displayed and merchandised according to the principals standards with the coordination of the Brand Manager.

Traveled two times in a year in Germany and assist the Operation Manager and Brand Manager in purchasing products from our principals on a seasonal basis by providing structured feedback on customers comments and demands.

Ensure that all Sales Staff are in receipt of the latest copy of the Guidelines for the Boutique and Shop-In- Shop Staff and that copy is kept on display in the showroom, easily accessible at all times.

Keep stock transfers recorded and up to date, on the correct documentation. Ensure that documentation has reached the Inventory Department and that the stock has been correctly allocated.

Keep the Brand Manager updated about the issues related to stock like overstock, under stock and re-ordering.

Responsible for Shop to Shop items distribution and merchandise.

Assist the Brand Manager in implementing any after season clearance operation and work out new strategies to get rid of ageing stock and sales improvement.

STORE SUPERVISOR

FY-2004-2007

ARISTOCRAT TRADING BURJUMAN CENTRE, DUBAI, U.A.E

Provide key market feedback to the various departments with the organization.

Develop measurable Sales forecast with the plan and key milestone.

Meeting and exceeding Sales Target, Trade of Stocks by daily, weekly, and monthly.

Achieve Sales revenue goals.

Deals with the customers by selling, updating product lines and handles complaints and suggestions

Ensure product or stock availability

Maintain the highest retail standards on the sales floor at all times

Merchandising and replenishing products

Perform clerical duties as assigned involved organizing and sorting all reports regarding sales.

SALES ASSOCIATE

FY-2002-2004

AL RAWABI DAIRY COMPANY, DUBAI, U.A.E

Involved by helping the company to organize a team of promotion girls.

Dispatching of selected promotion girls into a various Supermarkets and Hypermarkets to promote the products of the company,

SALES ASSOCIATE & CASHIER

FY-1999-2002

LIVES DIERA CITY CENTRE, DUBAI, U.A.E

Involved by auditing all cash transactions at the shop, including safekeeping of the cash counter.

To ensure the Customer satisfaction and support.

Organizing shelves and keeping a warm welcome atmosphere.

Seminars / Training Attended:

2002-2003 MICROSOFT OFFICE by NADIA Training Institute, Dubai, U.A.E

(All components of MS Office Pro, including MS-Word, MS-Excel, MS-PowerPoint, MS-Access, Outlook, Emailing and General Internet Usage.

2002-2003 SECRETARIAL SKILLS by NADIA Training Institute, Dubai, U.A.E

(Involved extensive training of Communication and Correspondence Skills, Administration and Organization Words & Typing)

2010 Credit Card Network Training ( Masreq Bank & Emirates Bank)

2011 & 2012 Aigner Brand Training (Conducted by the Brand Germany)

2012- Fire Safety Training (Dubai Mall Management)

2012-First AID Training (Medic Dubai )

PERSONAL INFORMATION:

Birthday : April 14

Citizenship : Filipino

Gender : Female

Civil Status : Single

Languages : English, Tagalog & Basic Arabic

Driving License : UAE Drivers License



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