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Manager Project

Old Hickory, Tennessee, 37138, United States
September 24, 2018

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Resume of Tamera Brown


Tamera is a highly skilled professional with over 20 years of IT Project Coordination experience with billing analysis, financial reporting, project management and account management in both telecom and healthcare industries consulting for clients like Verizon, Community Health Systems and Hewlett Packard.

Over 3 years of Healthcare IT Project and Program Coordination experience with HP and CHS consulting on multiple enterprise wide software implementation and integration projects

oCoordinated project specific events, timelines and communications for Program and Project Mangers, Business Owners, Directors, AP Departments and multiple hospital sites

oDeveloped and updated multiple Go-Live, Training, and Testing schedules

oCoordinated on projects budgets of up to $9 Million working with up to 7 PMs at a time

Able to coordinate and effectively manage deadline-driven projects in a highly visible environment

Superb leadership, management and coaching skills. Possess strong oral and written skills with a keen attention to detail

Technical Skills

MS Office, Google Docs, Global Deploy and Access using the PC platform, Outlook, Excel, Power Point, HMS/MedHost, Sparta, QuickBase, Swift Track (Norad), Siterra, FST, Ontario Artiva, Remedy, Daptiv, SharePoint, Hyland OnBase


Independent Business Owner 3/2017-Current

Designs by Tamerah

Project/Program Coordinator 9/2014-3/2017

Community Health Systems

Responsible as the sole Program Coordinator for the enterprise wide Ontario-Artiva Patient Accounting and Hyland - OnBase Document Imaging implementation projects with a combined budget of $9 Million. Implementations standardized and consolidated enterprise wide Hospital Business Offices into 1 of 6 Shared Services Centers (SSC).

Daptiv-Tracked Projects, Time and resource allocation, Tracked Time sheets for department-coordinating submission and approvals, Program Mgr created Project shell, I maintained project and time and resources as well as upload project documents and track milestones.

SharePoint-Created Project Folders and uploaded pertinent documents for the various projects into SharePoint.

Coordinated project specific events, timelines and communications for Lead Program Manager and the 3 Project Managers consulting on the project.

Developed and updated Go-Live, Testing, and Training Schedules as needed per facility

oResponsible for Weekly Post Go Live calls with each SSC to confirm all work and conversion completed to their satisfaction and get approval for moving the facility to Support for future ticket issues

oAssisted with trouble shooting issues for Go Live scenarios of new implementations

oCoordinated Go Live information from 200+ hospitals for multiple users per hospital for new software

Held weekly calls with each of the 6 SSC’s for updates and outstanding issues for each facility being moved, which includes tracking tickets, updating the Dashboard, completing Task in Daptiv

Opened and Followed up Remedy tickets for each component of the transition (HMS Access, Printers, Queries, Scanning, Email)

Set up Bi-Weekly Calls with Senior Project Manager to help coordinate the DAR Facility conversions which in many cases coincide with the CBO conversions

Assisted with Hyland OnBase Project as needed, coordinating with the Vendor on Invoices

Maintained and Follow up with A/P on All Project Invoices (Artiva, CBO, Hyland OnBase, Telephony, DAR)

Audited site by site analysis, reports for completed work and all documents inventory required

Project Coordinator/Support 5/2013-8/2014

Alcatel-Lucent Sprint Vision Upgrade Project

Processed, Reported and Updated over 14,000+ sites for Sprint on Network Upgrade daily.

Daily conference calls with Management as to progress of site upgrades

Weekly audits of Sprint and Alcatel Lucent field reporting vs System statistics

Finance Manager/Project Coordinator 2/2011-5/2013

Nsoro/Mastec Wireless, Inc. Close Out Projects

Assisted vendor with development of customized software for Project Management and Provisioning Departments to implement procedures for flow-through and completion of client services

Completed Inventory/Warehouse overseer, audits

Assisted vendor with development of customize software for Project Management and Provisioning Departments to implement procedures for flow-through and completion of client services

Closed out sites onsite with AT&T Corporate for payment ($15 Million) of work completed for the TN/KY Region

Project/Program Coordinator/Support 12/2009-2/2011

Hewlett Packard

Managed application installs, onsite cutover coordination and support, Conference Calls, Cut Sheets Data, Reports and Statistics Globally for HP/Agilent project, working with up to 7 PMs at a time.

Developed and managed weekly Team Statistics and Reports as well as Executive Management presentations for the HP/Agilent Project

Developed and managed weekly Team Statistics and Reports as well as Executive Management presentations for the HP/Agilent Project

Managed IPT documentation and posted for all Management, Team and Customer contacts to view as needed

Produced weekly conference call minutes for each Project Manager and their respective calls

Assisted with BOM inventory for the project

Travelled to Go Lives in some US cities to support and assist with onsite trouble ticketing and Go Live progress/reporting

Owner 6/2009-12/2009

Client Account Manager 8/2008-6/2009

FocusOne Services (short term project)

Developed training guides for provisioners, client account managers, and customer service consultants and data entry

Trained customer service consultants to input data, analyze bills and for relationship building

Telecom Project Consultant 8/1990 – 8/2008

MCI, WorldCom, Verizon National Accounts

MCI was bought by WorldCom, which was bought by Verizon

Customer Support Mgr National Accounts 11/2000-8/2008

Carrier Relations/Provisioning Manager 6/1999-11/2000

Provisioning Manager Project Coordinator and Trainer 8/1997-6/1999

Project Coordinator/Project Manager 8/1990-8/1997

Coordinated client service specs with technical consultants by facilitating our internal specialist and the client’s IT specialist to assure proposed services were best fit, most cost effective and made the most sense for the customer

Facilitated on-site client/vendor service installations and implementation for seamless MACDs

Built and managed strong client relationships with multiple national clients with regular on-site meetings and collaborated work days. Worked with the hundreds of individual sites to track MACD’s and billing (CHS Being one of those customers)

Coordinated on-site network migration for more than 175 clients

Escalated and tracked orders, provided internal and external reports to clients and management to include timeline intervals and SLAs

Developed RFPs for contract renegotiation across all telecom services

Coordinated response to client RFPs by facilitating technical, legal, sales and support department feedback to ensure all components were addressed and approved

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