Jeffrey Ting Project Manager
Passionate, result-driven project manager with experience leading cross-functional teams to plan, build, manage and lunch web application project and custom build software project generating $1.0 M+ revenue each year. Demonstrated expertise in system integration, software implementation, system testing and deployment. Strong risk management and problem-solving skills to prioritize and set strategy to manage multiple projects within specifications and budget constraint.
nTech Solution (3 months contract) Apr. 2018 to Jun. 2018
Senior Project Manager - PMO process
Evaluate IT department’s Project Management process.
Recommend project management process to improve project execution
•Implement project change management process.
•Recommend project management review and evaluation during project execution.
•Provide project charter, communication plan, stakeholder management plan, risk management plan template for project execution guideline.
Cloud Interactive Inc. Sep. 2016 to Dec. 2017
Senior Project Manager/Scrum Master
Lead teams of 15+ designers, engineers, and QA professionals in all phases of custom software solution deliveries (from requirements gathering through build, test phases, QA, launch and support) for banking, Internet of Things(IoT) and medical exam service clients using Scrum/Agile methodology.
Web software download project for Internet of Things(IoT) chip maker company
•Revived this project by implementing Change Request(CR) process and wining client’s trust to increase funding.
•Established Agile/Scrum backlog function to keep track of new requirements but not impacting current Sprint release.
•Improved client satisfaction by implementing client requirement sign off process and User Acceptance Testing(UAT) process to collect stakeholder’s feedback(these processes prevent requirement misinterpretation issues).
•Improved delivery schedule of every release on time.
•Assumed System Architect(SA) and QA roles when the project experienced resource turn over.
Mobile App project for banking company
•Identified design and implementation schedule risk and established the User Experience(UX)/User Interface(UI) design and system implement strategy to meet client’s target online date.
•Implemented requirements review, UX/UI design review, and API design review process to avoid missing requirements or design mismatch.
•Implemented 3 phase test plan to test back end API to anticipate API implementation schedule delay
•Established User Acceptance Testing(UAT) strategy that use UAT results as next phase improvement plan and meet system online schedule.
Function as Project Manager Lead -
•Implemented company-wide project management review process include Scope Management, Change Management, Risk Management, and Resource Management.
•Mentored company junior project managers to follow project management processes.
•Implemented company project cost and benefit review.
IBM Business Consulting Services Sep. 2005 to Mar. 2016
Managing Consultant – Project Manager, Scrum Master, Business process consultant, Resource Manager
Utilized IBM Global Business Services project management practice include project cost analysis, project revenue analysis, project risk management, and project financial management.
Engagement work for banking company
•Led engagement team to win contract.
•Demonstrated Project Management abilities to win client’s trust.
•Demonstrated how to verify requirement/design using Agile/Scrum process.
•Demonstrated Jira system can track end-to-end implementation progress to win client’s confidence.
Project Manager role:
Internet of Things(IoT) project for retail company - Web App and mobile App project using Scrum
•Revived this project by implementing modification timeframe Key Performance Indicator(KPI) for design, front end and back end development teams to improve project schedule
•Employed Change Request(CR) process to avoid scope creep.
•Successfully persuaded client to terminate current contract and utilize their internal resources for future development work to prevent cost overrun. Provided knowledge transfer that helped maintain healthy relationship after project termination.
Automatic Operating System Project for telecom company - Large system integration project
•Integrated 4 large systems, recognized no data standards between systems and instituted a data standard solution to mitigate a potential data integrity issue.
•Achieved on time delivery by establishing mitigation plan when software vender delayed new release.
•Implemented a devised-and-conquer system test strategy by integrating 2 systems a time to isolate system issues and help to save 1+ month of project schedule
Northern Star Project for General Motor company - Business process integration project
•Implemented a standardized business requirement collection process to reduced 2+ months of schedule variance.
•Deployed a sign off process to ease the missing requirements concern from client.
Business Process consultant role:
Order Management System Project for telecom company
•Conducted a strategy to design API specification in advance of each Sprint to allow extra time for specification review
•Identify missing function contributed by lack of Key Performance Indicator(KPI) for order management process during requirement collection phase and conducted a requirement collection process
Resource Manager role:
•Managed Global Business Service-Business Analysis and Operation(BAO) consultants and fulfilled all project resources requirements from IBM company consultants and subcontractors.
•Evaluated project cost and recommended on resources allocation to maximizing project revenue.
•Provided annual performance evaluation input to managers base on consultants’ utilization and project delivery outcome
Lucent Technologies, Asia Pacific Telecom Group Software Engineer: Have extensive experience in project life cycle including Business Analyst, System Architect, Software Engineer, and Quality Assurance.
Education & Other Interests
Education: Certified PMP project manager and Scrum Master
DePaul University Computer Science Master in Telecomm and Data Analysis
Benedictine University Bachelor degree on computer science
Interests: Traveling, Golfing
•Cost Benefit Analysis
•Business case development