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Customer Service Sales

Birmingham, AL
September 24, 2018

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Team Rock Coordinator - January **** - ****

Managed all departments revenue

Managed all departments activity boards

Monthly newsletter

Scheduled all department weekly meetings

Quarterly meetings with the President of the company

Service Department Administrator - May 1992 - 2003

Dispatched all service calls to 16 servicemen

Input servicemen daily activities

Created all new accounts in the computer system

Placed all equipment (drink, snack, fountain, coffee, food and slush machines) at customer locations

Scheduled meetings and travel arrangements for management

Dispatch Operator - April 1989 - 1992

Operated a 15 line switchboard

Dispatched all calls to route men and servicemen

Part-Time/American Family Care – January 2017 - Present

American Family Care

120 Colonial Promenade Pkwy

Alabaster, AL 35007


Customer Service/Reception

Front desk

Checking in patients

Verify all insurance

Closing out end of day

Volunteer Work

Regions Golf Tournament, Junior Achievement Bowling, Boys and Girls Club of America, Girls Incorporated

Hand and Hand (Children and Adults with Cerebral Palsy), the City of Birmingham Carnival Event Planner, Greater Shiloh Missionary Baptist Church Activity Planner, Magic City Classic Planner and SEC Volunteer

Interests and Activities

Member of the Eastern Stars, Family Book Club, Event Planner

Computer Skills

Microsoft Products Word, PowerPoint, Excel, VMMS System, Multi-line Switchboard, Fax, Copier, Publishing,

Internet, VIP, Citrix, V-5 System, UXT, Oracle, Margin Minder, Picture Perfect, Printer, Calculator


I have extensive experience in the Marketing Sales and Customer Service industry. I’m also an excellent team

player with the abilities to multi-task while also working efficiently on my own. I have also been noted for my

outstanding organization skills


Available upon request

Mai-Lin Russell

Phone: 205-***-****


3532 Chestnut Ridge Lane

Hoover, Alabama 35216


I am seeking a challenging position in Marketing Sales and Customer Service that will allow me to further enhance my business management and administrative skills


Debbie’s Cosmetology School – 1983/1984

Lawson State Community College – 1986/1988

UAB – 1990/1994

License Cosmetologist

Associates Degree

Marketing and Sales Degree

GPA 3.8

Work Experience

Buffalo Rock Company (Pepsi)

34 West Oxmoor Road

Homewood, AL 35209


Administrative Coordinator – February 2014 – Present

Supervisor to the dispatchers and receptionist

Input all Service Department daily calls

Responsible for Service Department payroll

Take care of the company annual Business License

Place all equipment at the correct customer in the computer system

Back-up Human Resources

Conduct orientation for all new employees

Issue out all invoices to each department head

Keep all event boards updated

Order all office supplies

Business Development Coordinator - September 2008 - 2014

Severs as a primary business consultant and liaison for both new and old customer accounts

Responsible for initiating first contact and conducting follow up activities on potential and new customer accounts

Serves as public relation representative and outreach coordinator while attending all customer sponsored activities

Responsible for managing and tracking the status of all customer expense/revenue accounts to ensure accurate reporting

- Team Rock Coordinator - February 2005 - September 2008

Responsible for planning and coordinating all departmental meetings and on-site business functions.

Ensured the timely publication and distribution of Corporate and Division monthly newsletters

Responsible for tracking and ensuing that all training requirements, by department, is conducted annually

Actively participates in bi-monthly web-cast meetings that are designed to highlight functional activities throughout the company

Responsible for maintaining G: drive structures and divisions folders, in-addition to operating a multi-line switchboard when needed

Severed as special events coordinator, responsible for organizing sporting events, holiday gatherings and retirement parties.

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