Customer Service Sales
Resume:
Team Rock Coordinator - January **** - ****
Managed all departments revenue
Managed all departments activity boards
Monthly newsletter
Scheduled all department weekly meetings
Quarterly meetings with the President of the company
Service Department Administrator - May 1992 - 2003
Dispatched all service calls to 16 servicemen
Input servicemen daily activities
Created all new accounts in the computer system
Placed all equipment (drink, snack, fountain, coffee, food and slush machines) at customer locations
Scheduled meetings and travel arrangements for management
Dispatch Operator - April 1989 - 1992
Operated a 15 line switchboard
Dispatched all calls to route men and servicemen
Part-Time/American Family Care – January 2017 - Present
American Family Care
120 Colonial Promenade Pkwy
Alabaster, AL 35007
Customer Service/Reception
Front desk
Checking in patients
Verify all insurance
Closing out end of day
Volunteer Work
Regions Golf Tournament, Junior Achievement Bowling, Boys and Girls Club of America, Girls Incorporated
Hand and Hand (Children and Adults with Cerebral Palsy), the City of Birmingham Carnival Event Planner, Greater Shiloh Missionary Baptist Church Activity Planner, Magic City Classic Planner and SEC Volunteer
Interests and Activities
Member of the Eastern Stars, Family Book Club, Event Planner
Computer Skills
Microsoft Products Word, PowerPoint, Excel, VMMS System, Multi-line Switchboard, Fax, Copier, Publishing,
Internet, VIP, Citrix, V-5 System, UXT, Oracle, Margin Minder, Picture Perfect, Printer, Calculator
Skills
I have extensive experience in the Marketing Sales and Customer Service industry. I’m also an excellent team
player with the abilities to multi-task while also working efficiently on my own. I have also been noted for my
outstanding organization skills
References
Available upon request
Mai-Lin Russell
Phone: 205-***-****
E-mail: *********@*****.***
3532 Chestnut Ridge Lane
Hoover, Alabama 35216
Objective
I am seeking a challenging position in Marketing Sales and Customer Service that will allow me to further enhance my business management and administrative skills
Education
Debbie’s Cosmetology School – 1983/1984
Lawson State Community College – 1986/1988
UAB – 1990/1994
License Cosmetologist
Associates Degree
Marketing and Sales Degree
GPA 3.8
Work Experience
Buffalo Rock Company (Pepsi)
34 West Oxmoor Road
Homewood, AL 35209
Administrative Coordinator – February 2014 – Present
Supervisor to the dispatchers and receptionist
Input all Service Department daily calls
Responsible for Service Department payroll
Take care of the company annual Business License
Place all equipment at the correct customer in the computer system
Back-up Human Resources
Conduct orientation for all new employees
Issue out all invoices to each department head
Keep all event boards updated
Order all office supplies
Business Development Coordinator - September 2008 - 2014
Severs as a primary business consultant and liaison for both new and old customer accounts
Responsible for initiating first contact and conducting follow up activities on potential and new customer accounts
Serves as public relation representative and outreach coordinator while attending all customer sponsored activities
Responsible for managing and tracking the status of all customer expense/revenue accounts to ensure accurate reporting
- Team Rock Coordinator - February 2005 - September 2008
Responsible for planning and coordinating all departmental meetings and on-site business functions.
Ensured the timely publication and distribution of Corporate and Division monthly newsletters
Responsible for tracking and ensuing that all training requirements, by department, is conducted annually
Actively participates in bi-monthly web-cast meetings that are designed to highlight functional activities throughout the company
Responsible for maintaining G: drive structures and divisions folders, in-addition to operating a multi-line switchboard when needed
Severed as special events coordinator, responsible for organizing sporting events, holiday gatherings and retirement parties.
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