Salesforce admin/business analyst

Sindhuja Dasararaju

Email: ***********@*****.***,

Mobile: +1-650-***-****

Work Authorization status: Green Card EAD (EB1)

SUMMARY

Self-motivated professional with extensive real time experience in the field of Information Technology as a Salesforce admin using Force.com.

Work with end users and management to document, design, test and deploy complex processes

Prepare training material and provide in person training, and also training via web conferencing

Monitor new Salesforce released features and functionality to provide recommendations for process

Conduct business analysis by working with end users to identify system, operational requirements,

Certified Force.com Administrator.

Created and deployed several reports for different user profiles based on the need in the organization.

Experienced in Salesforce.com application development, including coordinating ground-up planning, workflow automation and implementation for core modules.

Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.

Worked on Cases, Accounts, Contacts, Leads, Opportunities, Activities, Other standard and Customized objects for additional fields, layouts, record types and validation rules.

Excellent experience in Salesforce.com configuration in creating the Custom Objects, various types of Custom fields, buttons, links, Record types, Page layouts, User Profiles, Workflows approvals and Validating Rules.

Proficiency in SFDC Administrative tasks like creating Roles, Profiles, Users, Page Layouts, Email Services, Workflow Alerts and Actions.

Installed and managed AppExchange packages from Salesforce.

Experience in creating the relationships/junction objects like Master-Detail, lookups, Email alerts and business logic.

Proficient in salesforce security and access management. Solid knowledge in creating Custom Reports and Dashboards. Experienced in customer requirement gathering and writing user stories.

A very good team player with the ability to work independently, a competent, cooperative and result oriented IT consultant possessing excellent interpersonal, written and oral communicational skills.

CERTIFICATION & EDUCATIONAL QUALIFICATIONS

Salesforce Administrator Certification (201) May 2017 - Jan 2018

Bachelor of Computer Science and Engineering Apr 2009 - Apr 2013

Jawaharlal Nehru Tech University, Kakinada, Andhra Pradesh, INDIA

TECHNICAL SKILLS

Salesforce Technologies

SFDC Certified Salesforce.com, Salesforce CRM, Custom Objects, Workflow & Approvals, Dashboards, Analytic Snapshots.

SalesforceTools

Eclipse, Force.com Eclipse IDE Plug-in, Data Loader, Force.com, Force.com Platform (Sandbox and Production)

PROFESSIONAL SUMMARY

Client: Cloud Gate Systems India Pvt. Ltd, Dec 2013 – Jan 2017 Location: Bangalore, India Role: Salesforce Administrator/Business analyst

•Involved in various activities of the project, like development meeting, requirement gathering, and analyzing requirements, documenting the functional and non-functional requirements.

•Designed various types of email templates for auto response to customers.

•Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Chatter & App-exchange applications.

•Worked closely with business operations, sales/marketing managers, and others business leaders to determine project requirements.

•Worked with the user group for requirement gathering throughout the planning and implementation and designed the data model to transform the existing business process to salesforce.

•Designed, deployed the Custom Apps, Custom objects, Custom Fields, Custom buttons, Page layouts, Custom tabs, Components, profiles, roles to suit to the needs of the application.

•Created work flows, approval processes, to support business process automation.

•Maintained data cleanliness and accuracy by adding various Custom validation rules and Custom formulas.

•Created Profiles, Roles and Permission Sets for all the users in the organization.

•Defined lookup and master-detail relationships on the objects, established many to many relationships among objects.

•Involved in creating record types based on organization requirements and for the ease of business users.

•Involved in designing different views and page layouts for different profiles.

•Responsible for creation of users, roles, profiles and customization of reports and dashboards as per the client requirement.

•Customized page layouts for Campaigns, Leads, Opportunity, Contacts, Cases and Accounts depending upon user roles, and groups.

•Worked on Data Mapping using excel sheets to map all the existing fields from Client and Mainframe Applications to Salesforce.

•Worked with Data Loader to update, insert and delete records using excel sheets as a part of the data migration.

•Developed and maintained custom reports and dashboards as required.

•Executed data management strategies such as data imports and exports and data standards and de-duplication

Client: LogixHealth Pvt. Ltd, Oct 2013 – Nov 2014

Location: Bangalore, India

Role: Provider Reimbursement Specialist

Responsibilities:

•Investigated and resolved issues with Medicare, Medicaid, Veterans Administration, Tricare, PHCS and other commercial insurance carriers.

•Audited electronic claim filing process to ensure timely payment for Professional claims.

•Assisted patients in understanding their charges and responsibilities, set payment plans, collections, and A/R productivity

•Performed the appeals and denial process; re-billed and researched discrepancies

•Assisted in web-based program All-scripts to monitor claims for rejections, insurance eligibility, and remittance notices for electronic payment.

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