Christina R Saunders

313-***-****

ac65rr@r.postjobfree.com

Great Communication Skills, Able To Work Under Pressure, Adaptable,

Team Player, Creative, Self-Motivated

WORK EXPERIENCE:

Dayton Lamina Novi, MI

Customer Service Lead 2011- Present

Interact with customers on multiple platforms to ensure high degree of satisfaction.

Stay up-to-date of competitor, NAAMS, GM, and Ford Standards

Train staff and cultivate growth and continuous improvement within team

Inside Sales

Represent customer needs internally and troubleshoot issues as they arise

Provide pricing and delivery estimates to customers

Procure pricing and delivery estimates from vendors

Lane Punch Canton, MI

Inside Sales/Customer Service 2007-2011

Inside Sales

Data Entry

Stay up-to-date of competitor, NAAMS, GM, Ford, and Opel die standards

Deliver Parts to local Automotive vendors as needed

Expedite work through production

Train Customer Service and office staff

EDUCATION:

The University of Michigan-Dearborn Dearborn, MI

Bachelor of Business Administration 2012 - Present

Major: DUAL- Supply Chain Management / Marketing Expected Graduation: 8/18

Relevant Courses:

Understanding Customers

Business to Business Marketing

Project Management and Leadership

Culture and International Business

Strategic Management

Organizational Behavior

Henry Ford Community College Dearborn, MI

Associates in Arts 2007-2011

Major: Criminal Justice GPA: 3.836

Relevant Courses:

Fundamentals in Speaking

Elementary Spanish I & II

Sociology

Political Science

Psychology

ACADEMIC PROJECTS:

Member of the Supply Chain Association - The University of Michigan-Dearborn

COMPUTER SKILLS:

Certified in Google AdWords,

Proficient in Microsoft Word, Excel, PowerPoint, Oracle, AS400, SEO through Social Media

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