Customer Service Inside Sales
Resume:
Christina R Saunders
********@*****.***
Great Communication Skills, Able To Work Under Pressure, Adaptable,
Team Player, Creative, Self-Motivated
WORK EXPERIENCE:
Dayton Lamina Novi, MI
Customer Service Lead 2011- Present
Interact with customers on multiple platforms to ensure high degree of satisfaction.
Stay up-to-date of competitor, NAAMS, GM, and Ford Standards
Train staff and cultivate growth and continuous improvement within team
Inside Sales
Represent customer needs internally and troubleshoot issues as they arise
Provide pricing and delivery estimates to customers
Procure pricing and delivery estimates from vendors
Lane Punch Canton, MI
Inside Sales/Customer Service 2007-2011
Inside Sales
Data Entry
Stay up-to-date of competitor, NAAMS, GM, Ford, and Opel die standards
Deliver Parts to local Automotive vendors as needed
Expedite work through production
Train Customer Service and office staff
EDUCATION:
The University of Michigan-Dearborn Dearborn, MI
Bachelor of Business Administration 2012 - Present
Major: DUAL- Supply Chain Management / Marketing Expected Graduation: 8/18
Relevant Courses:
Understanding Customers
Business to Business Marketing
Project Management and Leadership
Culture and International Business
Strategic Management
Organizational Behavior
Henry Ford Community College Dearborn, MI
Associates in Arts 2007-2011
Major: Criminal Justice GPA: 3.836
Relevant Courses:
Fundamentals in Speaking
Elementary Spanish I & II
Sociology
Political Science
Psychology
ACADEMIC PROJECTS:
Member of the Supply Chain Association - The University of Michigan-Dearborn
COMPUTER SKILLS:
Certified in Google AdWords,
Proficient in Microsoft Word, Excel, PowerPoint, Oracle, AS400, SEO through Social Media
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