Customer Service Data Entry

CAROL GARCIA

Cortland, IL *****

815-***-**** *****.***********@*****.***

SUMMARY

Accounting / Data Entry with extensive experience using multiple applications to resolve billing issues, keep accounts up to date and maintains a high level of accuracy.

Key strengths include

Strong analytical skills, proven ability to learn quickly and apply the knowledge effectively

Superior organizational skills

Ability to prioritize and handle multiple tasks

Excellent customer service skills

Proficient in multiple system applications

Processed large volume of supplier invoices.

Team player

PROFESSIONAL EXPERIENCE

RR Donnelley, St. Charles, IL,

2010-2018

Accounting / Data Entry

3 way invoice matching

Verified pricing for all supplier invoices ensuring accurate billing

Involved in Internal Audit – verifying information

Preparing Reports

Implemented TLF Cost Savings Program

Built excellent vendor relationships

Resolved all billing issues

Providing clerical assistance to accounting department

Maintained accounting documents and records

Resolved open invoice report

Processed invoices in a timely manner

Distribution of mail to all departments

Scanning and copying company documents

Matched and entered vendor credit memos /debits

Moore / Wallace, St. Charles, IL

2000 – 2010

Account Specialist

. Managed the accurate processing of vendor invoices

. Oversee supplier purchase orders

. Assessed and closed A/P end of the month billings

. Organized data information

. Researched and resolved processing problems

. Handled discrepancies

. Perform duties requested by Managers

Wallace Computer, St. Charles, IL

1988 – 2000

Purchasing Specialist

Processed billing for supplier purchase orders

Buying goods for the company

Coordinating purchases of various products

Supplied support to buyers, sales

Supported various departments

COMPUTER SKILLS

Applications: Microsoft Word, MS Excel

SAP, Pecas, Epic, Image Now

WCSS, Custom Buy, Credit Quality Tracking System (CQT)

AWARDS

Certified Service Professional RR Donnelley (2014)

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