Manager Project
Resume:
Mark Heberlein
****.*.*********@*****.***
Summary of Qualifications
International program manager and supply chain leader with 15 years of professional experience in manufacturing, architecture, construction, and government program management. Technical and process skillsets reinforced by both engineering and MBA education. Proven ability to work collaboratively with all levels from shop floor to senior leadership to deliver complex projects. Experience demonstrated in the following:
- Global Program/Project Management
- Global Logistics and Procurement
- Supply chain planning
- Warranty and Service Parts Management
- Government Policy/Contracting
Professional Experience
Ross Technology Corporation, Leola PA, Nov 2003-June 2018 Manager, Architectural Security Products, Jan 2013 – June 2018
Managed $15M in annual revenue encompassing up to 10 projects in 8 countries simultaneously supervising 7 to 10 direct reports in Engineering, Project Management, Production Planning, and Procurement.
Developed processes, tools, and training for ERP system implementation, process improvements, ISO/quality, user friendly quoting, and export control compliance
Negotiated contracts with domestic, international, and government clients to ensure compliance, profitability
Created and taught accredited course in architectural design of high threat fenestration products
Cross functional responsibilities included budget projections, new product introductions, and marketing material / strategies
Project Manager, Nov 2003-Jan 2013
Managed projects totaling up to over $10M per year
Served as primary liaison between customer and Ross
Designed and released shop packets and addressed warranty claims
Coordinated international shipments (air and sea) to ensure project timetables met
Actively deployed to client sites to oversee issues and provide training in 9 countries Pfizer Global Manufacturing, Lititz, PA, Aug 2002 – Oct 2003 Associate Database Administrator, HR/Training, Sep 2001 - Jan 2002, Mar 2003-Oct 2003
Engaged in streamlining business processes, including documentation and workflow
Monitored and controlled new process improvements
Coordinated training records for GMP’s and SOP’s Medical Department Coordinator, Medical Department, Sep 2002-Mar 2003
Served in office manager capacity for nursing staff
Accurately consolidated, tracked and reported FMLA, STD, Attendance
Organized wellness events for the site
Education
Lehigh University, Bethlehem, PA
Masters Business Administration, Supply Chain Concentration, August 2016 The Pennsylvania State University, University Park PA BS Mechanical Engineering May 2002
Honors, Activities, & Memberships
Speaker/Presenter at ASIS International (Dubai) 2017
American Society of Industrial Security (ASIS) 2012-present
Habitat for Humanity Volunteer
Asst. Powerlifting Coach, Special Olympics, Lancaster County, 2001-2011
Academic Excellence Scholarship Recipient, 1997-1999
Eagle Scout, Boy Scouts of America
Competitive Congressional Nominee, US Naval Academy, 1997
Commencement Speaker JP McCaskey High School, 1997
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