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Manager Project

Reading, PA
September 24, 2018

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Mark Heberlein


Summary of Qualifications

International program manager and supply chain leader with 15 years of professional experience in manufacturing, architecture, construction, and government program management. Technical and process skillsets reinforced by both engineering and MBA education. Proven ability to work collaboratively with all levels from shop floor to senior leadership to deliver complex projects. Experience demonstrated in the following:

- Global Program/Project Management

- Global Logistics and Procurement

- Supply chain planning

- Warranty and Service Parts Management

- Government Policy/Contracting

Professional Experience

Ross Technology Corporation, Leola PA, Nov 2003-June 2018 Manager, Architectural Security Products, Jan 2013 – June 2018

Managed $15M in annual revenue encompassing up to 10 projects in 8 countries simultaneously supervising 7 to 10 direct reports in Engineering, Project Management, Production Planning, and Procurement.

Developed processes, tools, and training for ERP system implementation, process improvements, ISO/quality, user friendly quoting, and export control compliance

Negotiated contracts with domestic, international, and government clients to ensure compliance, profitability

Created and taught accredited course in architectural design of high threat fenestration products

Cross functional responsibilities included budget projections, new product introductions, and marketing material / strategies

Project Manager, Nov 2003-Jan 2013

Managed projects totaling up to over $10M per year

Served as primary liaison between customer and Ross

Designed and released shop packets and addressed warranty claims

Coordinated international shipments (air and sea) to ensure project timetables met

Actively deployed to client sites to oversee issues and provide training in 9 countries Pfizer Global Manufacturing, Lititz, PA, Aug 2002 – Oct 2003 Associate Database Administrator, HR/Training, Sep 2001 - Jan 2002, Mar 2003-Oct 2003

Engaged in streamlining business processes, including documentation and workflow

Monitored and controlled new process improvements

Coordinated training records for GMP’s and SOP’s Medical Department Coordinator, Medical Department, Sep 2002-Mar 2003

Served in office manager capacity for nursing staff

Accurately consolidated, tracked and reported FMLA, STD, Attendance

Organized wellness events for the site


Lehigh University, Bethlehem, PA

Masters Business Administration, Supply Chain Concentration, August 2016 The Pennsylvania State University, University Park PA BS Mechanical Engineering May 2002

Honors, Activities, & Memberships

Speaker/Presenter at ASIS International (Dubai) 2017

American Society of Industrial Security (ASIS) 2012-present

Habitat for Humanity Volunteer

Asst. Powerlifting Coach, Special Olympics, Lancaster County, 2001-2011

Academic Excellence Scholarship Recipient, 1997-1999

Eagle Scout, Boy Scouts of America

Competitive Congressional Nominee, US Naval Academy, 1997

Commencement Speaker JP McCaskey High School, 1997

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