Objective

Seeking a position with opportunity for growth and advancement.

Experience

MEDCO HEALTH SOLUTIONS (CUSTOMER SERVICES/DATA ENTRY/CALL CENTER)

**/**** – 06/2011

Maintain Optimum customer services level for external clients, maintain communications with customer during the incident resolution process, enter information on prescriptions into the internal database, articulate pleasant telephone manner, exceptional interpersonal skills with excellent customer service, detail oriented and able to work with minimal supervision.

NORTH TEXAS TOLLWAY AUTHORITY (NTTA) CUSTOMER SERVICES/CASHIER/DATA ENTRY/BILLING REPRESENTATIVE

01/2013 – 01/2014

Set up new accounts, taking and providing information, making account changes and processing request by answering the phone and / or working in the front counter. Provide general clerical support by assisting patrons or customers, providing general or specific information, processing request for services, researching information, compiling information, maintaining general office records, processing the mail and assisting with other services, processes correspondence by receiving and responding to emails, faxes and other request for information. Processes payments by verifying information for accuracy, reviewing images, processing payments for overnight payments, and researches and resolves credit card disputes.

SANTANDER (CREDIT CARD/CUSTOMER SERVICE/CALL CENTER/COLLECTIONS

03/2014 -03/2016

Natural ability to treat customer as an individual and deliver a tailored response, problem solving skills to identify and resolve recurring issues without resorting to short term fixes, the confidence to think on your feet and the flexibility to adapt to a wide range of responsibilities, numerical and computer skills and attention to detail to succeed in a regulated environment.

AEROTEK (CUSTOMER SERVICE/DATA ENTRY /CALL CENTER

STERICYCLE/BEDFORD, (Senior Patient Experience Advocate)03/2017 -06/2017 SEASONAL

Responsible for scheduling timely and accurate appointments for multiple facilities and physicians’ offices. Also, extended periods of time logged into the phones, handling multiples call types and providing excellent bilingual customer services. Accessing accounts files, taking and processing information, asking appropriate questions and gathering information to determine patient’s needs. Demonstrate the ability to handle complex situation and demonstrate empathy and compassion.

NATIONAL GENERAL /FORT WORTH (CUSTOMER SERVICES/DATA ENTRY /CALL CENTER) SEASONAL

06/2017 -04/2018

Provide accurate and efficient service to lenders within area of responsibility by researching loan-related task queues and modifying policy information as required to meet productivity and quality requirements, resolved information gaps by contacting carriers and agencies as required to gather policy information, meet auditing requirements by accurately entering data and maintaining data, communicate with lenders by answering inbound services calls and researching within loan database to extract require information and provide comprehensive, timely response to inquiries and request.

SUMMARY OF QUALIFICATIONS

Possess strong problem-solving, project management, time management and decision making skills

Coordinates and perform multiple tasks with ease

Function equally as a member of a team or individually

Specialized in customer services and as a sales representative

Bilingual: English/Spanish

Excellent written and verbal communication skills in both English and Spanish

EDUCATION

HIGH SCHOOL: JOSE CARLOS MAREATEGUI

Some College Coursework Complete

SKILLS

Windows Typing (40 WPM)

Bilingual (English/Spanish)

MS Word

MS Excel

Outlook

CCS

Database and Spreadsheet

PowerPoint

10 Key-calculator, cash register

Keyboard speed

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