JACK R. ADESMAN
** ****** ***** *****, ****** Island, New York 10306
A dynamic and highly motivated professional, offering extensive experience in banking operations and problem resolution. Performance demonstrates efficiency, versatility and a high level of commitment. Cultivate positive and productive relationships with all contacts through solid communication and interpersonal skills. Maintain composure and efficiency under highly demanding conditions. Continually strives to increase knowledge and expertise. Versed in Microsoft Word, Excel, CERS, Intellitracs, GMS and MTS; easily learns new programs. Seeking a challenging, growth oriented position utilizing applicable skills and experience.
STANDARD CHARTERED BANK- New York, NY (July 1993- Nov 2015)
AML/OFAC/Fraud/Sanctions Investigations and Analyst (2005-2015)
Processed wire inquiries daily relating to Anti Money Laundering, Fraud, OFAC and Sanctioned payments.
Reported sanctioned, blocked and rejected payments directly to OFAC.
Identified and reported trends of fraudulent inquiries to senior management for escalation.
Received 120+ client inquiries daily via SWIFT and FED messages; validate research and route for processing to completion.
Processed multicurrency payments utilizing the daily Federal Fund Rate.
Attended and participated in monthly staff meetings to assure full compliance with policies and procedures.
Assessed situations and options to determine the most appropriate/expeditious course of action.
Utilized discretion to successfully adapt and meet objectives.
Maintained quality assurance standards ensuring customer satisfaction in all respects.
Tested the CERS system for future implementations.
Processed SWIFT Check and ACH investigations for the department.
Communications/Incoming Message Manager Specialist (2000-2005)
Processed incoming messages; monitored reject queues utilizing Intellitracs.
Researched and created methods to improve the auto agent function in Intellitracs.
Maintained the Swift Bilateral Key Exchange process.
Created desk instructions for the purpose of processing various of IMM processes and missing telex messages.
Audited Intellitracs cases to ensure accuracy and successful completion.
Client Services Representative (1993-2000)
Researched and resolved client inquiries regarding money transfer and reimbursement products.
Utilized root cause analysis to improve systems operations.
Assisted in the successful implementation of the Intellitracs investigations system.
MERRILL LYNCH- Somerset, NJ (January-March 1993)
Customer Service Consultant
Communicated with clients regarding investment portfolio tax inquiries.
Completed training on federal and state income tax codes, procedures and regulations.
Ensured excellent customer service at all times.
HONG KONG AND SHANGHAI BANK- New York, NY (Feb 1982-Dec 1991)
Supervised the Investigations and Funds Transfer Department.
DONALDSON, LUFKIN AND JENRETTE- New York, NY (Nov 1980-Sep 1981)
Stock Transfer Clerk.
Recipient of the Chairman’s Award: 2006 & 2007.
Recipient of the Special Achievement Performance Award: 2001.
Recovered an $18.5 Million potential loss to American Express: 2007.
Intellitracs Auto Agent Project: responsible for improving the straight through rate from 60% to 85%.
Received numerous Customer Service Awards for outstanding performance.
Recovered an $11.00 Million potential loss to Standard Chartered Bank: 2012.
Participated in Compliance Legal Project: 2015.
TRENTON STATE COLLEGE- Ewingville, NJ (1977-1978)
MERCER COUNTY COLLEGE- Mercerville, NJ (1975-1977) Associates Degree
Child Abuse Identification Workshop (2017)
School Violence Prevention Workshop (2017)
Dignity For All Students Workshop (2017)
New York State Assessment of Teaching Assistant Skills (2017)