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Customer Service Quality Engineer

Dubuque, Iowa, United States
September 24, 2018

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Andrea Spaniol

563-***-**** Asbury, IA 52002

~ Thinking Process Specialist ~

Award-winning Business Process Analyst/ Integrator capable of using data analysis to identify areas of enhancement and the effect on company’s overall vision and goals. Process optimizer devoted to improve business processes or workflows to deliver optional efficiency.

Key Strengths: Systems, Applications & Products (SAP) Full Lifecycle Project Management Software Testing and Implementation Production Planning Quality Assurance Root Cause Analysis Policy & Procedure Development Risk Mitigation Customer Service Continuous Process Improvement User Training Masters in Project Management

Professional Overview

Business Processor Integrator John Deere: 2011-2017

Focused on delivering SAP support and maintenance for global, internal and project users for production planning, quality management, sales and distribution and manufacturing.

Professional Contributions:

Created capability of multiple capacity calendars for product modules. Increased material availability during shut down, increased floor space, and lowered overall inventory.

Pioneered and implemented custom SAP solution for tire inventory. Condensed tire inventory, freed up floor space and provided customers with a new option to reduce unit cost.

Optimized team efficiency and individual capabilities to meet organizational goals as a Global Team & Internal Factory Team Leader.

Quality SAP Consultant (Process Pro) John Deere: 2006-2011

Interfaced with diverse team regarding changes required to SAP. Headed master data and verification of parameters and master data. Provide data to cross functional teams allowing reduction of shop floor interruptions.

Professional Contributions:

Achieved President’s Award for successful on time implementation of Quality Management in ERP solution.

Awarded Trade Secret for the design of Variable Workflow for parallel program tasks.

Developed a balanced dashboard for build/warehouse statistics to establish a reliable daily production record provided to FICO to validate monthly financials for accuracy before month end closure.

IT project to relate MES (Manufacturing Execution System) to NC system to document nonconformance. Reduced labor to document nonconfromances and increase of nonconformance report quantity.

Supervisor Quality Engineer III John Deere: 2002-2005

Worked hands-on in the factory with the production module to correct production or supplier issues or defects. Supervised and evaluated 8 employees.

Professional Contributions:

Recovery dollars identified and paid, increased due to participation on a global cross functional team for the enhancement project of the nonconformance document system.

Responsibility for compliance of supplier to APQP requirements. Develop/Change supplier processes to increase supplier achievement rating leading to improved quality, delivery and cost.

Initiated new Nonconforming Material Process to decrease the PRCT (Problem Resolution Cycle Time). Reduced PRCT allowed containment actives to decrease, reduced quality defects to and provide timely feedback for suppliers.

Exercised problem resolution methods to cut purchased unit cost by resolving the highest cost quality defects.

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