Vanjonene (Vanessa) Klinger-Massey

Remarkable Servant Leader Consultant-PMI Member# 4236262

LinkedIn Profile: linkedin.com/in/vanessaklinger

Contact info: 813-***-**** ac65qi@r.postjobfree.com

Exceptional Servant Leader who's a motivated, adaptable, personable, emotionally intelligent business professional consultant with 20 years in Administration, Operations Analysis, and Project Management. Ten of those years has been hands-in project management experience with the development of project charters, plans and status reporting. I am skilled with identifying ways to improve and re-engineer processes effectively and efficiently. Management Approach: Diplomatic and reasonable with project team members and associates at all levels. In addition, I am accustomed to handling sensitive, confidential records in a discreet manner. I am a Flexible and Versatile individual with the ability to maintain a sense of humor which is a serious requirement in any career. I am poised, genuine, kind and competent with a demonstrated ability of working alongside multi-cultural teams and individuals on various projects. Persuasive and Clear communicator capable of building strong relationships while orchestrating and driving the successful, timely completion of programs/projects with the objective of achieving the strategic business goals. Able to identify and mitigate risks which may negatively impact overall delivery. I would describe myself as an exceptional people manager with exceptional networking skills to expand my network and sphere of influence.

Skilled: Managing cross-functional teams and participating in team meetings to set strategies, update project progress, and resolve outstanding issues. Evaluating workload and available resources to adjust schedules and priorities as required. Able to drive results through strategic planning and project leadership. Monitor developed work plans and enforces accountability by key stakeholders. Prepare strategic analysis of potential business and/or operational opportunities. Communicate purpose and vision of the project and prepares summary reports and recommendations for senior management.

Process-Coordinate and develop comprehensive, realistic, and understandable work plans, estimates, and budgets. I am able to align technical solutions with business and interpersonal factors. Proactively anticipates problems and reacts to change through a well-defined process by ensuring that proper mitigation is in place. Technology - Ensure that a rational process is used to select the right technology to improve efficiency and productivity. Cognitive-Systematically able to gather information while seeking input from several sources prior to making a decision. I am able to interpret and draw accurate conclusions from quantitative data. I am able to translate and communicate technical information to a broad audience.

I currently hold a degree in Project Management with a minor in Operations Analysis. In addition, I am preparing for the PMP-Agile designation in Q4-2018

Technical Skills: Advanced Proficiency in MSOffice2013-2016- Word, Excel, PowerPoint, Access, Project, Visio, SharePoint, Intermediate Skills-HP-PPM (Portfolio Project Management), Microsoft PowerBI-

Work Experience Summary (Contract & Consulting)

PMO Consultant- Sr. Project Mgr. Citi- Tampa Florida 10/17-Presently

Sr. IT Project Coordinator/Jr. PM PwC Tampa, Florida 02/17-07/17

Project Coordinator (PMO) Jabil Global Services, St. Petersburg, Florida 01/16-04/16

Project Manager/UAT Analyst Citi- Tampa, Florida 11/15-01/16

Sr. Project Coordinator (PMO) MetLife, Tampa Florida 10/14-03/15

Project Coordinator Therapy Mgmt. Corporation, Hattiesburg MS 08/13-02/14

ERP Training Planner City of Tampa, Tampa, Florida 02/13-08/13

Presentation Specialist-PowerPoint Franklin Templeton, St. Petersburg, Florida 02/12-08/12

Securities Ops Analyst Raymond James-St. Petersburg, Florida 11/11-02-12

Import/Export Coordinator Transitions Optical- Largo, Florida 01/11- 11/11

Jr. Review Analyst GCF Valuation – Tampa, Florida 01/10-12/10

Education

B.A. Project Management/Operations Analysis- Ashford University- San Diego, CA. 4/2018

PMP- ACP Certification in Process PMI 11/2018

A.A.- Accounting-Finance AIU Online-Buckhead, GA 08/2008

A.S- Business Mgmt./Computers Antonelli University, Jackson, MS. 03/1992

REFERENCES

Virginia Capparelli – Program Mgr – Global PMO - ac65qi@r.postjobfree.com

Howard Heapy- Director-Risk Data ac65qi@r.postjobfree.com

Christine Trebus-VP –Solutions Sr. Analyst Citi-813-***-****. ac65qi@r.postjobfree.com

Phyllis Patterson, - Sr. Program Manager – 317-***-****

Dennis Quinn, Sr.VP (FRI GP&P) Grp Mgr. Citi - ac65qi@r.postjobfree.com

Janet Hernandez-Rojas-Director of Programs MetLife -1-908-***-**** ac65qi@r.postjobfree.com

Doug Teten, Sr. Analyst-GCF Valuation 813-***-**** ext5 ac65qi@r.postjobfree.com

Mark Hansson- Elite Aero Largo, FL -727-***-**** ac65qi@r.postjobfree.com

Detailed Experience (2003-2017)

Citi (On Assignment through Real Judge Group) (Contract) October 2017- Presently

PMO Consultant- Sr. Business Project Manager/Analyst – FRI PMO and IPB US PMO

oManaged strategice projects focused on restructuring the customer experience with the introduction of digitization and CIP enhancements for the business

oFacilitate development of new or enhanced cross-functional process flows and procedures

oHelped to improve the client onboarding experience with various systemic enhancements related to the client acquisition, know your client, and client onboarding process.

oManaged multiple medium to large projects or own work-streams within larger projects, both regional and global in nature, throughout the Project Management Life Cycle

oLead conference calls and produce meeting agendas, materials and minutes

oActively participate in strategy, planning and Senior Management meetings

oAssisted with the proper definition of project scope with team members to ensure scope is aligned with the strategic goals of the business

oMaintain communication lines with all stakeholders to keep them informed and to escalate appropriately

oAssisted with promoting the business strategies defined by management

oProject Reporting Visualizations- Created project status dashboards using MS PowerPoint & MS Excel, MS Project

oProject Scheduling- Using Project Software creating project schedules and action plans

oCommunicating & translating project standards and processes to team to ensure proper governance was adhered

oEnsuring standardization of project documentation across all projects within program

oLead and Mentor/Provide guidance to more junior level team members, assign tasks, review and provide relevant feedback and knowledge sharing

oManaging resources for projects to ensure that activities were completed timely

oDelivering training and mentoring project team members where applicable

oSuccessfully driving project deliverables to completion with patience, persistence, support and kindness

Price Waterhouse Cooper (On Assignment through K-Force) (Contract) February 2017- July 2017

Jr. Project Manager-

Project Reporting Visualizations- Created project status dashboards using MS Excel & Microsoft PowerBI

Portfolio Financials- Data extraction into excel for reporting project trend analysis dashboards

Project Scheduling- Using Project Software creating project schedules

Cost Consistency(HPPPM)-Validating vendor costs and updating project cost details

Project Logistics- Resource availability reports

Service Offering Reporting-Availability, scope, and pricing availability of resources

Project Forecasts-Creating and updating project forecasts

Billing Resolutions-Ensuring that vendor billing was accurate

Jabil Global Services Janauary-2016- April-2016

Sr. Project Coordinator-HR M&A PMO (Contract/Consultant)

Created and updated project status reports from project schedule

Ensured all project requirements are gathered

Assisted in recognizing project’s Key Performance Indicators

Gathered information regarding scope, quality, time, and constraints

Assisted in updating and drafting project schedule/plan

Facilitates communication as appropriate to all stakeholders.

Escalated issues to the next level of management

Coordinated tasks involved within projects-multi-functional teams to achieve company and customer overall project success.

Assisted in creating project budget utilizing MS Project

Assisted in Process Effectiveness workshops with functional team members

Facilitated weekly status meeting

Citigroup-Tampa, Florida (Maternity Leave Coverage) November 2015-January-2016

Project Manager-UAT Lead Analyst 4

Planned, directed,and coordinated activities for projects to ensure the accomplishment of goals and objectives within prescribed timeframes and budget..

Project status report (Earned Value, Critical Path, Resource Allocation)

Interact with client, customers, and suppliers to meet the objectives of the project.

Develop a project plan with milestones and resource allocation

Assessed business implications to modify in-house software while monitoring progress resulting in attaining deadlines and corporate goals as part of the BA team in an agile environment.

Worked with implementation team at identifying and resolving testing issues

Gathered data, analyzed complex business problems, and assessed how automated systems could be implemented to solve them.

Team Meeting Facilitation

Project plan creation and update

Liaised between management and stakeholders for change management and obtained signature approvals, and incorporated feedback from clients and business to create documentation, templates, workflows, and processes.

MetLife Insurance- Tampa, Florida (Agile Methodology) October 2014- March 2015

Sr. Program Coordinator/Consultant (PM0) Embedded Value Initiative (135M)

Supported PMO with PPM responsibilities

Developed and published executive-level communications

Created & submitted weekly project status reports via presentations for program team.

Maintained document control, database management, tracked project activities and deliverables for team.

Managed multiple mailboxes in Outlook-Meeting distribution lists, Team meeting invitations

Assisted in updating project budget reports for presentation- MS Project/MS PowerPoint

SharePoint SME

Assisted with onboarding project resources-3rd party suppliers

Gathered all project information: schedules, data requests, assignments, tasks, and project meetings for submission to Project Site

Worked with program & project team to understand and assist tracking all work, task and project assignments for various initiatives/programs.

Developed, reviewed, updated, and maintained project status reports and program dashboards (Earned Value, Critical Path, Resource Allocation)

Therapy Management Corporation - Hattiesburg, MS August 2013 - March 2014

Project Coordinator/ Creative Strategist (Contract) (Agile Methodology)

Executive Support for VP of Data & Systems Integration

Developed internal/external marketing materials for social media marketing campaign

Assisted with project plans, project definition reports which housed, work plans, project goals, objectives, scope, deliverables, milestones, roles & responsibilities

Completed in house training presentation suite highlighting soft skills utilizing PowerPoint

Daily scrum meetings with development team

PowerPoint-GIMP-MS Project

City of Tampa Government (Waterfall Methodology) February -2013-August 2013

Project Coordinator/ ERP Training Planner (Contract)

Responsible for the design, development, delivery, and evaluation of training materials for the Training & Development Division of the Human Resources Department.

Established productive working relationships with functional subject matter experts (SME’s) and technical staff

Developed courses that included instructor-led video on demand and print learning resources.

Supported Training & Development Management with defining solutions and strategies to assure cross training objectives were met

Supported the user community and ERP governance structure including, but not limited to: Administrative support, Meeting coordination, and Facilitation of weekly status meetings

Updated project budget in MS Project

Generated project status reports for various project team members (Earned Value, Critical Path, Resource Allocation)

Supported large scale training efforts, assisted functional staff with delivering training and developed training materials

MS Project-Excel-MS PowerPoint-Oracle OLM

Franklin Templeton Investments January 2012 – August 2012

PowerPoint Specialist (Contract)

Created and designed PowerPoint product materials

Modified and audited marketing products before being transmitted

Utilized Adobe to modify marketing materials

Advanced PowerPoint/Adobe

Raymond James Financial November 2011 - January 2012

Securities Ops Admin (Contract)

Assisted in the successful deposit and entry of securities into cost basis database

Assisted Securities Ops Specialist in the processing of securities before deposited into the DTC

Ensured that securities were correct before deposit

Access support admin

Provided executive support to Securities Mgr.

Scanned and electronically filed all securities received before being forwarded to DTC

Utilized Access, Excel & PowerPoint

Transitions Optical, Inc., January 2011 – November 2011

Import/Export Coordinator (Contract)

Executive support to import/export manager

Responsible for interaction with both internal and external executives concerning the import/export process

Managed customer service electronic communications with brokers, team members.

Reviewed and audited entry documents to ensure compliancy before approval

Improved auditing process by introducing systematic approach to reviewing and auditing broker invoices to ensure accurate billing before billing approval (reduced cycle time by 50%)

Advanced Excel, PowerPoint

GCF Valuation January 2010 - December 2010

Jr Review Financial Analyst (Contract)

Responsible for calendar management, requiring interaction with both internal and external executives

Communicated and handled incoming and outgoing electronic communications on behalf of the Partners

Assisted Partners with preparation of presentation materials

Reviewed and summarized miscellaneous reports and documents

Prepared background documents and outgoing mail as necessary

Assisted in proper set up of project files upon arrival

Time & Expense management & reporting

Processed project financial spread reports before analyst assignment

Prioritized and managed multiple projects simultaneously, and followed through on issues promptly

Arranged travel schedule and reservations for executive management when needed

Closely worked with the Partners to coordinate and launch hard copy or email project to: consultants, clients and potential clients

All other duties deemed by Partners and Management

Access support admin

Advanced Excel & Access

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