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Software Desktop Support

Apex, NC
September 24, 2018

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John K. Lanzer

**** ***** ***** ** ****, NC *****

Mobile – 919-***-****


To obtain a position as a Desktop Support Technician / IT Support Specialist


Graduated 2013 University of North Carolina at Chapel Hill Chapel Hill, NC

Bachelor of Science in Information Science


IT/Network Support Specialist Xpert Computer Service & Repair, Inc. Cary, NC

May 2006 – Present

Acted as the on-call technician for over 75 local area businesses traveling to various offices throughout the Triangle.

Configured and maintained network hardware and software, routers, switches, firewalls, wireless access points, printers and other network peripherals as needed.

Diagnose and quickly resolve a wide range of hardware, software and networking problems to help minimize downtime.

Manage and purchase IT inventory and track licensing requirements while providing strong documentation.

Perform all computer repair related tasks including virus removal, hardware installs/repairs/upgrades, custom PC builds, software troubleshooting/setup (on phone, remote session or in person) as well as iPhone and iPad screen repairs.

Install, upgrade, support and troubleshoot Windows, Mac, Linux, Microsoft Office 365, mobile devices, printers, computer hardware and any other authorized desktop applications or peripheral equipment.

Document work requests within our ConnectWise ticketing system.

Maintain adequate knowledge of operating systems and application software used to provide a high level of support.

Responsible for configuration and deployment of customer PC’s, including all customer required software, and other peripheral hardware.

Functional Verification Tester Alliance of Professional Consultants (APC) RTP, NC

August 2004 – April 2006 (Subcontracted to IBM in Research Triangle Park)

Comprehensive testing of IBM pre and post-production BladeCenter servers in the e-Series Server Group. Executed extensive manual and automated testing performed in various environments locally and remotely as well as regression, load, performance, and stress testing.

Performed software test installs, CMOS/BIOS flash, and driver audits to ensure installation, compatibility, quality, and functionality.

Examined and tested the functionality of all BIOS software for the e-Server development team.

Contributed timely and accurate feedback to the development and test community concerning all active and pre-market/development of all BladeCenter Server series, as well as various hardware add-ons.

Extensive installation, configuration, and troubleshooting of operating systems: Win2000 Server, Win2000 ADV Server, Win2003 Server, Linux Red Hat Adv. Server 3.0, Linux Red Hat 8.0-9.0 Workstation, VMWare 1.5-2.0, SuSE Linux Enterprise Server, and Novell Netware 6.5. Performed extensive hardware testing on pre-release firmware.

Opened/tracked defects utilizing CMVC Bug tracking tool.

Network Technician City of North Augusta North Augusta, SC

May 2000 – July 2004

Responsible for supporting/maintaining all City computer equipment and troubleshooting/correcting network problems as well as Active Directory/Exchange account maintenance.

Responsible for disaster recovery procedures, backups, software testing and recommendation, antivirus, and patch updates.

Facilitated the hardware and software conversion to meet current NCIC 2000 standards for the Public Safety department.

Supported and maintained various third-party software programs for the Accounting, Planning, City Administration, and Public Safety departments.

Created and maintained an updated inventory of all computer/network equipment and related peripherals.

Installed and terminated network cabling.

Trained employees on the use of new software/hardware.

Perform the duties of the Systems Administrator when he is unavailable.

Achieved A+, N+, and Certified Novell Administrator (CNA) certifications.

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