Educational Background

Bachelor of Arts, Towson University, Towson, MD

**/****

Summary of Experience and Major Accomplishments

Over seventeen years’ experience in full lifecycle definition and development of IT projects; including the creation and implementation of complex projects and being a strategic JAD session leader and project lead on various projects, in addition performing project management and project lead functions. Experience also in requirements development and testing on multiple websites and systems, as well as, conducted interviews and documentation for various projects within the State of Maryland. Experience also includes developing Requests for Proposals for both state agencies and private industry, documenting internal procedures, including Security Policy, Security Plan, Disaster Recovery plan and Help Desk Procedures.

Employment History

ManTech International Corporation, Owings Mills, MD

2/2015 – Present

Senior Business Analyst, BI/ETL

5/2017 - Present

Senior Business Analyst for the BI/ETL Program. Developed documentation for the Esri ArcGIS project. Including running test cases and updating existing documentation. Developed and maintained a project plan for the Informatica project. Updated documentation for the Metadata for a variety of projects including PBAR, PEAR and COPR.

Senior Business Analyst for the BI/ETL Program. Developed user stories and test cases for the Disproportionate Share Hospital Extract Automation project.

Senior Business Analyst, PMBR, Hospital Quality Reporting

2/2015 – 6/2017

Senior Business Analyst for the Hospital Quality Reporting Hospital Value Based Program. Developed standard requirements for the Hospital Value Based Program.

Senior Business Analyst for the Hospital Quality Reporting External Files project. Developed user stories for the external files for public reporting and standard requirements for the hospital reporting external files.

Senior Business Analyst for the Public Reporting project. Developed user stories and worked with a variety of stakeholders to meet the client’s needs in an Agile environment.

Towson University Division of Innovation and Applied Research, Towson MD

1/1997-2/2015

Senior Business Analyst, Maryland State Department of Education, Race to the Top

5/1/2014 – 2/26/2015

Contributed to the delivery of the final Race to the Top Evaluation Analysis. Through meetings and independent research helped to finalize an independent evaluation of the State’s Race to the Top initiative. This project was contracted through the Center for Application and Innovation Research in Education.

Senior Business Analyst, Maryland Department of Information Technology

11/23/2013-04/30/2014

Developed requests for the proposal used by the state of Maryland in a variety of areas including, but not limited to: GIS Training, HVAC Engineer, Emergency Generator Service, State-wide Call Center.

Senior Business Analyst/Project Manager, Maryland Department of Housing and Community Development

7/25/2011-9/30/2012

Determined the need for a new Energy Assistance software package, through meetings with members of the Energy Assistance division of DHCD as well as independent research regarding existing software packages. Developed a Business Impact Analysis to help guide DHCD in their software decision.

Senior Business Analyst/Project Management, Maryland State Department of Retirement

06/28/2012-11/27/2012

Developed a data cleansing methodology and business rules for the Maryland State Retirement data cleansing project. Met with members of SRA to develop a process for updating their current database and providing a cost estimate for a member services website.

Senior Business Analyst, Maryland Office of the People’s Counsel

09/01/2011-06/30/2012

Developed and tested the Office of the People’s Council Case Tracking System, which included requirements elicitation and documentation, creation of As-Is and To-Be diagrams for a new system, QA testing, screen design and coordinating data migration and system roll out.

Senior Business Analyst, University of Maryland Health & Homeland Security

05/10/2011-01/31/2012

Developed the Montgomery County Business Impact Analysis document for IT Services in conjunction with University of Maryland’s Health & Homeland Security. Duties included creating and administering a survey, and then conducting analysis of the survey date with regards to all aspects of Montgomery County’s IT infrastructure. Worked with team members to produce a detailed BIA, which included a SWOT analysis.

Senior Business Analyst, Maryland Department of the Environment

9/20/2010-6/30/2011

Developed Water Permitting System RFP, which included conducting interviews and JAD sessions, as well as requirements gathering. This RFP elicited 10 responses; this project was then delivered on time and on budget.

Senior Business Analyst/Project Lead, Maryland Transportation Authority

9/24/2010-12/31/2011

Wrote and managed the writing of Standard Operating Procedures for all aspects of MdTA, this included but is not limited to: finance, IT, tunnel operations, equipment operations, toll booths, construction.

Maryland Department of Business and Economic Development

7/1/2011-6/30/20012

Project Manager and Business Analyst for the Maryland Department of Business and Economic Development mobile friendly website. Developed requirements, documentation and conducted testing for the www.choosemaryland.org mobile friendly site.

Assistant Project Manager/Business Analyst, Maryland Department of Disabilities

7/1/2010-6/30/2012

Assistant Project Manager for Maryland Department of Disabilities EID web application. Oversaw creation of a 508 compliant internal web applications, which included requirements elicitation, screen development and testing.

Business Analyst, Maryland Motor Vehicle Administration

08/11/2006-08/12/2008

Assisted with the development of the MVA’s Investigative and Security Services (ISS) Manual and Communications Manual, including a maintenance plan. This project involved extensive interviews and documentation on all aspects of work conducted by the ISS including internal investigations.

Business Analyst, Maryland Department of Transportation

7/11/2008-7/10/2010

Team member for the Maryland Department of Transportation Primavera Project, which involved extensive interviews and documentation on an existing and “to be” system. This deliverable was then presented to the Sectary and garnered further work for the organization, as well as being instrumental in MdTA’s decision to purchase the software.

Business Analyst/QA Tester, Maryland Correctional Enterprises

07/30/2008-07/30/2009

Team member for the Maryland Correctional Enterprises website redevelopment, including leading client through requirements gathering and design process, defined design and content of web pages for the e-commerce site and performed validation testing.

Project Manager/Business Analyst, Maryland Motor Vehicle Administration

08/11/2006-08/12/2008

Developed “As Is” documentation for the MVA Warehouse during the conversion from an in-house FoxPro program to Maximo.

Business Analyst, Maryland Motor Vehicle Administration

08/11/2006-08/12/2008

Assisted with the development of the Scope of Work for the MVA’s Central Scheduling RFP. Worked with client to develop a RFP Scope of Work through interviews and JAD sessions.

Project Manager/Business Analyst, Maryland Motor Vehicle Administration

08/11/2006-08/12/2008

Project Manager for the Maryland Motor Vehicle Administration’s InfoMVA Maintenance project. Documentation, maintenance and billing. This involved monthly reviews of sets of documents for each division within the MVA.

Business Analyst, Maryland Motor Vehicle Administration

08/11/2006-08/12/2008

Team member for the Maryland Motor Vehicle Administrations’ TARIS 2/REAL ID project. Conducted interviews, JAD sessions with client to develop requirement for a new titling and registration web application.

Business Analyst, Maryland Motor Vehicle Administration

9/2001-7/2006

Assisted with the Development of the Conventions and Guidelines for the Maryland Motor Vehicle Administration’s InfoMVA project. Developed the template and standardization for all InfoMVA Standard Operating Procedures (both internal and external). This was a multi-year project and required documenting all processes that involved an outside customer. Processes where documented on three levels: technical; MVA Employee and customer. Customer versions were displayed on the MVA website. After documentation was completed, the maintenance of documentation was overseen.

Administrator, Office of Client Services/Administration

1/1999-7/2001

Developed and maintained tracking methodology for client deliverables and proposals, as well as developed and maintained all current and past client files, provided text and editing for proposals and contracts. Oversaw database management and development for client and prospect lists.

Marketing Assistant, Corporate & Public Affairs

1/1997–1/1999

Planned, marketed and conducted the largest economic outlook conference in Maryland Assisted increasing sponsorship by 40%. Developed and initiated marketing plans for publications. Sought out government and private sector Request for Proposals.

Maryland Stadium Authority

2/1992-12/1996

Legal Assistant, Baltimore, MD

Responsible for developing agreements for use of the Camden Yards Sports Complex

Oversaw trademark use of “Camden Yards”

Assisted in events such as the Papal Visit, Give Baltimore the Ball and Opening Day Ceremonies

Assisted with the development of the Agreements between the Baltimore Orioles and the State of Maryland and the Cleveland Browns and the State of Maryland.

2/1992-12/1996

Skills and Technical Expertise

Business Analysis Methodologies, including but not limited to interview, JAD and the use of user story development

Quality Assurance Testing

Project Management

State of Maryland SDLC

RFP Development

Microsoft Office Suite, including Visio 20 years

Sharepoint

Serena RM

Serena SBM

Awards, Recognitions, and Publications

Blogger of the Year – Blogs dealt with business analysis including a video blog on creating Standard Operating Procedures

2010

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