PROFESSIONAL SUMMARY

Around *+ years of experience as a Business Analyst in Manufacturing, Healthcare Industry with solid understanding of business requirement gathering, business process flow, business process modeling, and quality assurance.

Strong Knowledge of Software Development Life Cycle (SDLC), development methodologies like AGILE, RUP, and Waterfall.

Assisted the project manager in preparing the project schedules, milestone tracking, and resource allocation using MS Project, Mentored and trained the junior recruits along with the SME.

Exceptional Project Management and strong interpersonal communication skills with experience in organizing weekly Project Status and Task Review meetings.

Proficient in Business Requirement gathering, Business Process flow, Business Process Modeling (BPM), Process Redesign, Business Process Reengineering, mining, Automatic and manual testing, etc. with a keen awareness of developers and end-users needs and able to deal with user groups at all levels efficiently.

Proficient in gathering and analyzing the Business Requirements, documenting System Requirement Specifications (SRS), Functional Requirement Specifications (FRS), Requirements Traceability Matrix (RTM) using Rational Requisite PRO and Software development plan.

Excellent Documentation skills to generate Business Requirement Document (BRD), Functional Requirement documents (FRD) and Functional Specification Document (FSD)

Demonstrated ability to work actively in different phases of Software Development Life Cycle (SDLC) using Rational Unified Process (RUP), Agile, Prototyping and waterfall methodologies.

Extensive Experience with process modeling using UML, Flow charts, sequence diagrams, state diagrams, activity diagrams and use case diagrams.

Facilitated of JAD (Joint Application Design) sessions and coordinating extensive communication networks (interviews, written correspondence, reports, implementation requirements, project status reports, Power point presentations, e-mails, etc.) to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.

Well versed in project management tools like MS-Project for status reporting and planning.

Expert in conducting business reviews, walkthrough sessions and facilitated monthly and weekly meetings/reviews.

SQL skills include writing queries, user defined functions, views and indexes.

Strong presentation skills and ability to tailor presentations towards different functional areas of business.

Experience in conducting walkthrough sessions with developers and testers.

Experience in providing end-user training and mentoring team members.

Expertise in distinct types of testing including unit, integration, functional, system and performance testing.

Created Test Plans, Test Cases, Test Scripts and Test Strategies to ensure Quality Assurance and to test all the business requirements.

Performed Gap Analysis to check the compatibility of the existing system with the new business requirements.

Expert in conducting User Acceptance Testing (UAT) and documenting test output.

Project management skills including strong follow-up, meeting facilitation and review.

Possess ability to multitask and pick up things faster and with minimal supervision.

TECHNICAL SKILLS

Operating Systems

Windows, Unix

DBMS

Oracle, MySQL, SQL

Methodologies

Agile/Scrum, Waterfall

Defect Tracking

HP Quality Center/ALM, Rally, JIRA

Content Management

MS Share Point

Document creation/ Management

MS Office - Word, Excel (PowerPivot), Outlook, PowerPoint, MS Project, MS Share Point

Business modeling tools

MS Visio, Enterprise Architecture

BI/Reporting tools

Crystal Reports, Business Objects, MSBI (SSRS, SSIS, SSAS)

Coding language

HTML, XML, Java, SQL

BA deliverables

Created/ revised/ executed the following:

Business Analysis Planning, Process Maps, Business Process Models, Requirements Specifications, Use Case Scenarios, User Acceptance Testing, Data Flow Diagrams, UI Wireframes

PROFESSIONAL EXPERIENCE

Ascendo Resources March 2018 - Present

Client: Cruise Planners, Coral Springs, Florida

Business Analyst/System analyst

Cruise Planners is a travel agency franchise network. The company’s travel agency franchisees specialize in booking cruises/travel to destinations around the world. The project was about re-vamping and automating internal software used by the accounting, development and services that provides engineering solutions to avoid manual errors and to ensure a safer and productive design

Responsibilities:

Responsible for gathering Business Requirements, Functional Requirements and Design Documents.

Worked with Project manager to identify best approach for gathering requirements and estimated project size.

Elicited business requirements in the form of user stories from each employee.

Conducted brain storming sessions, focus groups and personal interviews to get a better understanding of the client's business process

Analyzed the feasibility of their needs by coordinating with the project manager and technical lead.

Designed screen-mock-ups to review the user requirements and take feedback.

Extensive experience in Dashboard to streamline processes and procedure.

Used project management tools like MS-Project for status reporting and planning

Expertise in developing Process mapping documents to describe the data flow between various systems in the organization.

Conducted walk through sessions to discuss certain issues with stakeholders, architectures and design & development teams and performed GAP Analysis.

Managed the product backlog with user stories through progressive refinement applying business prioritization, solution approach, and technical delivery considerations.

Involved in creating the User Interface Specification Document and user training manual.

Designed process flow diagrams reflecting current and proposed business processes and its functionality.

Southern Glacier’s Wine and Spirit, Florida Sept 2016 – Feb 2018

Business Analyst

It is a manufacturing company. The project was about the Price 2.0 tool. This tool is used to replace current pricing tools.

Responsibilities:

Assisted the product owners in the development of standard projects methodology and strategy; suggested and implemented AGILE.

Elicited business requirements in the form of user stories from stakeholders. Conducted brain storming sessions, focus groups and personal interviews to get a better understanding of the client's business process

Refining User Stories to detailed granular level functional requirements. Documenting the cross functional processes in a swim lanes format using BPMN

Designed screen-mock-ups to review the user requirements and take feedback.

Extensive experience in Dashboard to streamline processes and procedure. Expertise in developing Process mapping documents to describe the data flow between various systems in the organization.

Conducted walk through sessions to discuss certain issues with stakeholders, architectures and design & development teams and also performed GAP Analysis.

Managed the product backlog with user stories through progressive refinement applying business prioritization, solution approach, and technical delivery considerations.

Involved in creating the User Interface Specification Document and user training manual.

Designed process flow diagrams reflecting current and proposed business processes and its functionality.

Used SharePoint extensively for document management. Analysed, maintained and updated FAQ knowledge base in SharePoint for better data accuracy and better timely data availability

Developed SQL Queries to fetch complex data from different tables in remote databases using joins, database links and Bulk collects.

Perform extensive Data Analysis, Data Requirement Analysis and Data Mapping.

Managed product backlog within TFS and Jira.

Prepared test data preparation strategy and data masking strategy for the shared test environment.

Co-ordinate with development and QA team for handling of defects with respect to data.

Analysed user behaviours by performing UAT testing.

CVS Caremark, Rhode Island Jan 2015 – Sept 2016

Business Analyst

CVS Caremark is health care company. The main objective of the project was to design an Electronics Claims Processing (ECP) system to accept the electronic claims coming from the various providers (doctors and hospitals) and process them. System also incorporates the health insurance products, which helps their employees to choose and calculate their benefits.

Responsibilities:

Daily involvement with the agile software development life cycle, documenting and working through systems issues as part of a business analysis team.

Used Scrum process for gathering requirements and facilitating user stories workshop

Translating and documenting user requirements into Agile user stories

Studied the current process and formalized the future state by going through scope documents and performed GAP analysis.

Facilitated JAD sessions and gathered requirements from business users and SME’s and documented minutes of the session.

Actively participated in, group and individual based, problem solving and decision making throughout the different phases of Agile

Authored progress and completion reports, which were then submitted to project management on a weekly basis

Involved in analysis of the technical specifications of the current system and the infrastructure needs performed Gap analysis.

Developed the “As-Is” and “To-Be” business process, data flow diagrams, processes and procedures.

Conducted workflow, process diagram and gap analysis to derive requirements for existing systems enhancements

Responsible for identification of Use Cases from Business Requirements and also responsible for scripting Use Case Specification and prepared use case diagrams to show interaction between actors and use cases using Rational Rose.

Developed mockups, wireframe and User Interface (UI) to create exact scenarios of new application.

Assisted QA team in creating Test Cases and performed User Acceptance Testing; documented in detail the defects using the Defect Tracking report.

Interacted with the developers to report and track bugs using JIRA.

Set up definitions and processes for test phases including Product test, Integration test, System test and User Acceptance Test (UAT)

Isystems, Hyderabad, India Jan 2012 - Dec 2014

Business Analyst

The online banking application was developed for the customers to enable them to manage their finances through internet and perform various transactions like accessing personal accounts, checking account balances, payment of recurring bills, such as mortgages and loan payments, transfer funds, and other products and services.

Responsibilities:

Worked with Project manager to identify best approach for gathering requirements and estimated project size using UCP analysis.

Interviewed Business Users to gather Requirements and analysed the feasibility of their needs by coordinating with the project manager and technical lead.

Performed Gap Analysis to identify the deficiencies of the current system and to identify the requirements for the change in the proposed system.

Prepared Business Requirement Documents (BRDs) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.

Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams and data flow diagrams using UML and Business Process Modelling.

Created high level End to end business process flow to help facilitate the working sessions with different teams.

Performed and evaluated the benefits of the new system and generated workflows.

Prepared Interview Questions for Stake Holders and SME's to gather maximum information in JAD Sessions.

Created and managed project templates, Use Case Project templates, requirement types and traceability relationships in Rational Requisite Pro.

Proficient in working in Microsoft Office suite – MS Word, Project, PowerPoint, Excel, SharePoint, Visio.

Used HP Quality Centre tool for issue tracking, bug tracking and other deliverables following the Waterfall methodology.

Collaborate with development architect and the business to develop both high-level and detailed application architecture to meet the business needs.

Developed and Documented timelines for Project Delivery, and managed Projects and Resources to successful completion.

Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT).

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