TAMIKO A. PANNELL

**** ********* **** ********* *** #5 Washington, DC. 20018

Cell: 202-***-**** Home: 202-***-**** Email: ac65pa@r.postjobfree.com Professional Objective: To obtain a position in customer relations that will allow me to lead positive changes within an organization. It is my goal to employ with a company that will use my ability and skills to aid in producing satisfactory work to advance their mission and vision. Professional Skills & Abilities:

Microsoft Office (Excel, Word and PowerPoint), Word Perfect and Alpha/Numeric Entry Professional Employment Experience:

Assistant Store Manager

Save-A-Lot Food Stores/Super Value Oxon Hill, MD (2008-Present)

• Provide exemplary customer service by greeting and assisting customer, and respond to customer inquiries and complaints

• Direct and supervise employees engaged in sales, inventory-taking and reconciling cash receipts

• Monitor sales activities to ensure that customers receive satisfactory service and quality goods

• Inventory management and reorder when inventory drops to a store specified level.

• Train all staff on customer relations, positive customer interfaces and customer support

• Train Front End Clerks, Assistant Managers, Produce leads and evaluate their performance.

• Assign employees to specific duties while enforcing safety, health, and security rules.

• Hire all new employees for the district.

Night Porter

Architect of the Capitol, Derkeson Senate Building Washington, D.C. (2002-2010)

• Cleaned offices and buildings at night by emptying all trash receptacles, vacuuming carpets, mopping floors and dusting furniture.

• Cleaned restrooms, cleaned fixtures, mirrors, dispensers, door handles and light switches.

• Disinfected toilets and urinals and restock paper materials as needed.

• Properly managed master facilities for the next day such as changing calendars, monitoring lights and adjusting heating and air conditioning units.

• Ensured the facility was secure after each shift Human Resources Assistant

Washington Center for Aging Washington, D.C. (1997-2001)

• Greeted and instructed applicants on completing employment applications.

• Prepared monthly summaries of new hires, status changes, and terminations.

• Placed, answered and screened telephone calls.

• Maintained an office filing system.

• Ordered supplies and forms for departments to ensure office effectiveness EDUCATION:

Computer Office Skills Employment Program Washington, D.C. –1998 University of the District of Columbia Washington, D.C. –1996 Greater Washington Urban League Information Processing Center Washington, D.C. –1995 McKinley Technology High School Washington, D.C.--1991