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Medical Billing Customer Service

Washington, District of Columbia, United States
September 24, 2018

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Charlene Cooley

**** ********* ***** #***

Annandale, Va 22003

H:703-***-**** C:571-***-****

Work Experience

Document Control Specialist

VASTEC - Alexandria, VA

July 2017 to Present

Prep, indexing, manifest, and final quality control

Fitting Room Assistant

Forman Mills- New Carrollton, MD

October 2009-March 2012

•Assisted customer with their merchandise

•Answer the phone and direct the call to the appropriate person

•Provide excellent customer service

Temporary Document Processor

National Society of DAR-Washington, DC

January 2008-July 2008

•Assisted with the processing of older documents disposition

•Prepared transferred and processed material, records files or supporting documentation for scanning, shredding and other final disposition based on setting or experience processing

•Organized materials for merchandise preferred

Book/File Clerk

National Society of DAR-Washington, DC

October 2001-Jaunary 2005

•Maintained library's records documentation and noted publications

•Maintained accurate records of the inflow and outflow library correspondence

•find and retrieve information from files in response to the from authorized

•Ensure that daily process resolving for refilling

•Requested for removal of older documentation from early DAR application paper assigned by supervisor

•Track materials removed from files in order to ensure that borrowed files are returned

•Gather materials to be filed department and employees

•Retrieved for files used by research is strictly adhering pull

Mailroom Clerk

Byron S. Adams-Washington, DC

April 1999-October 2001

•Tabbed, labeled, collected, stuff envelopes, operated postage meter, write delivery, receipts for clients

•Xeroxed, prepared package for delivery, and filled orders

•Cleaned jams sorting equipment

•Sealed and route incoming mail and collected outgoing mail, using cart and necessary

Medical Records Assistant

Montgomery Hospice-Rockville, MD

June 1998-December 1998

•Protect the security of medical records to ensure that confidentially in maintained

•Review records for completeness accuracy and compliance with regulations

•Performed clerical tasks as required

Medical Records Assistant

Hospice Care of DC-Washington, DC

December 1996- June 1998

•Assisted the Human Resource Coordinator in research development

•Performed orientation seminars

•Personnel procedure and treatment into computer


Med Tech College

April 2014

Jefferson Business College

August 1983


Medical Terminology I, II, III, and IV, Collection Reimbursement, Medical Office Procedure, Electronic

Health Records I &II, Law, Ethic & Liability, Health Insurance, Introduction to Computer, Bookkeeping,

Fundamental Math, Medical Billing I&II, Fundamental of English, Professional Development,

CPT-4 Coding, ICD-9 Coding, Computerized Billing, Aspects of Health Information, General Office

Communications, Academic Success, Anatomy Physical I&II, Introduction of Medical Billing and

Coding Specialist, Medical Insurance, CPT&HCPCS Coding, Advanced ICD-9 Coding, Psychology,

Pathophysiology, Coding From the Operative Report, Capstone Medical Billing, Advance Clinical Coding, Inpatient Coding Under Prospective Payment System and Medical Billing & Coding Specialist, and

Externship: Kaiser Permanete

Military Service

Branch: US Army

Service Country: United States

Rank: E4

June 1979 to June 1983 Medical Supply Specialist

Additional Information


. Work well in a high pressure environment

. Well-organized and efficient

. Quickly learn procedure and method. Pleasant speaking voice

. Professional demeanor

. Demonstrated accuracy, attention to detail and ability to work well in learn environment

. Demonstrated ability to work effectively with clients

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