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Customer Service Manager

Lowell, MA
47,000. yearly
September 24, 2018

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Lowell, MA *****


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Financial Accountant in A/R, banking, collections, cash analysis, with clerical functions, type with accuracy. Customer service experience. Logistics


SAP, Adv. Excel pivot tables, lookup, Oracle, PowerPoint, QuickBooks, PayPal, Get Paid, Paper vision/MS office suite, lotus. Word-processing, Tax-ware, Mass 90, Visional, QAD, High Radius, Macola software program.

July 2015- Nov: 2017:

Watts Water Technologies North Andover, MA:

Cash Analyst / Admen to collections: Posting payment to customer accounts. Clear disputes on accounts with customers. Variables discounted for customers. Assistant to collectors, releasing orders, hold reports. Debits, credits created on customer accounts. International and domestic. Bank reports/ statements of accounts for D&B reports for credit manager. Incoming correspondence

by mail, fax email. Invoicing. Maintain records and reports. Global layoff reason

for leaving.

January 2012 –July 2015:

Evoqua Water Technologies LLC/ formerly Siemens Technologies:

Contracted by National Engineering Service Corp.

Assistant Administrator in finance. Jobs included but not limited to:

Integrated the company went from Oracle to SAP software. Handled discrepancies, adjustments, refunds. Monthly reports to upper management. Worked in master data base. Changes on customer credit limits running D&B’s .Worked in tax dept. Worked with customers closely to rectify any problems. Worked in tax dept. to request customers to provide any tax forms need in their profile for federal and state laws with our company standards.

January 2011- Dec. 2011:

Stayed home to take care of terminally ill family member.

September: 2004- Dec.2010:

Henkel Corporation Billerica, MA

Title: Senior Credit & Collections Specialists: Worked from aging for reporting and monitoring customer accounts to collect. Discrepancies, refunds, applied credit limits. All A/R cash. Banking reports, checks, wire, ach and lock boxes. Reason for leaving: Layoff job went over sea.

Company merged from Tra-Con, Inc. to Emerson & Cumming to Akol bought by Henkel Corp.

Tra- Con, Inc. Bedford, MA:

Title: Manager of Credit & Collections Dept. merged with Henkel.

Allocated accurately all incoming cash: credit card processing, refunds, processed debit

credits. Created international Proformas international. Reconciliation

customer's accounts. Monthly reports to global finance dept.on relevance impact on business. Had a $2,500 limited on D&B's for credit lines. Before forwarding to upper management. Tracked couriers billing, monthly. Reporting on RA’s. Was able to maintain 2% deficit’s in collections of accounts. Worked on the integration with Emerson&Cumings. Reason for leaving finance dept. Job was Global went over sea.


Lowell High School completed:

College courses in Business accounting, bookkeeping @

Middlesex College.


Mrs. Norma Hanson

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