Customer Service Manager

Michael Birchett

Oakland, CA

**********@*****.*** - 510-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Lead Security Guard

Sutter Health - Vallejo, CA - 2017-02 - Present

Supervising Staff of 20, Enforcement of rules, policies and procedures, Training on Daily Operations, Motivated Staff on being a professional guard, Payroll budgeting. Event Security

AEG Entertainment - Oakland, CA - 2017-01 - Present Event Security for professional teams, concerts or any event happening at Coliseum, Enforcement of Policy and Procedures of the building, Customer Service

Sales Manager

Sports Authority - Daly City, CA - 2012-07 - 2014-02 Responsibilities

Concentrated on Daily Operations, Motivated Staff on Increasing Sales, Merchandising Salesfloor, Cash Handling & Safe Operations, Dealing with Public Schools and Neighbor hood Sports Programs, Assisting Manager with Daily Operations, Customer Service Training, Increasing Overall Sales Accomplishments

Top Trainer of the Year 2013

Increase in Shoe Sales

Motivated Team to be team players

Skills Used

Leadership skills

Leader by Example

Excellent Customer Service

Retail Store Manager

Shiekh Shoes - San Francisco, CA - 1999-04 - 2012-03 Responsibilities

Personel, Scheduling & Training staff on Increase Revenue, Supervising staff of 20,Creative Merchandising, Banking Services, Presenting & Training Excellent Customer Service Accomplishments

Increase Revenue up 14%

Team Play Inforcement

Excellent Customer Service Award

Manager of the Month

Skills Used

Cash Handling

Customer Service

Training Staff

Merchandising

Assistant Manager

Shoe Pavilion - San Francisco, CA - 1996-04 - 1999-03 Responsibilities

Assist the Manager by all means

Supervise staff of 25

Lead Merchandise Team on Agenda

Cash Handling

Customer Service

Accomplishments

Increase Revenue up 10%

Employee of the Quarter

Lead by Example

Skills Used

Presented & Train Excellent Customer Service

Rapid Cash Handling

Team Play Inforcement

Problem Solver

Facility Manager

Halima House Inc - San Francisco, CA - 1996-04 - 1998-02 Responsibilities

Supervising staff of 15

Administrative IE: Banking Services

Programmed Daily Agenda into computer data

Personel

House Keeping Duties

Accomplishments

Promotion to Area Manager

Skills Used

Supervision

House Keeping Duties

EDUCATION

High School Diploma in Requirements

Reno Adult Day - Reno, NV

1989 - 1992

CERTIFICATIONS/LICENSES

Guard Card

2017-02 - 2019-02

From BSIS Services

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