Tejaswini Chitimalla 312-***-**** firstname.lastname@example.org
Nearly 7 years of IT industry experience as a Business Analyst/Project Manager (working with PMO), handling multiple projects (Agile and Waterfall methodology) in Financial/Banking and Health Care domain.
Hands-on in-depth experience in Analysis, Design, Development, Testing, Deployment and maintenance of various Custom Applications and Implemented projects leveraging Agile project management principles.
Good analytical, organizational, interpersonal, ownership and team skills, able to work with minimum supervision, can deal creatively with complex situations and can adapt to change quickly.
Masters in Information Technology and Management [3.7/4.0 GPA]
Illinois Institute of Technology, Chicago, IL 2016
Bachelors in Mechanical [3.6/4.0 GPA]
Sreenidhi Institute of Science and Technology College, JNTU University, Andhra Pradesh 2011
Project Management Tools: Microsoft Project Plan (MPP), Clarity management, Microsoft Visio, SharePoint, Workflow management Site, OPPM tool, Blueprint, Sizing tool
Agile Tools: Rational Team Concert (RTC), JIRA
Software Methodologies: SDLC models, Agile methodology, ITIL(ITSM).
Windows Applications: Microsoft Office products (Word, Excel, Access and PowerPoint) and MS Outlook.
HealthCare Technologies: Pharmacy Benefit Management, HIPAA, Medicare, Requirement Solution Analysis(RSA) level1&2.
Requirements Traceability Tool: HP Quality Center (QC), Application Lifecycle Management(ALM)
Change Management: Service Now
Business Management software: Enterprise Resource Planning (ERP)
Incident Management Tool: HPSM, Impact Communicator.
Microsoft management Tool: Access Management-Identity Management tool (IDM).
Prototyping Software: Balsamiq
Application Monitoring Tool: Site scope.
Programming Language: C, Java, SQL.
Collaboration Software: Confluence
Unix Tools: Tectia, Putty.
Operating Systems: Windows 10/8/7/XP/Vista and Linux
Database Technologies: Relational Databases, DBMS concepts.
Database Tools: Oracle Toad, MySQL
Development Tool: Visual studio 2010, Eclipse
Web Development/Web Service: HTML, CSS, Java Script, SOAP UI, XML, WSDL.
Certifications: Certified Scrum Master
PROFESSIONAL EXPERIENCE (near to 6 years in IT industry):
CITIBANK March 2017
Senior Business Analyst/Scrum Master
Managed various projects in following Agile(Scrum & Kanban) and Waterfall methodology. Using Clarity tool tracked all the budget allocations for all the teams and Project as a whole and tracked Project progress.
Assisted the Business Process, elicited the risks, priorities and clearly communicated to the Technology team. Followed Agile methodology standards and all the Project management abilities in driving the Project.
Communicate with customers/vendors and deliver the Projects on time and present monthly reports management.
Reactive Credit Line Increase – Commercial Customers (The Home Depot, Sears, RPL, Oil).
RCLI Project is to provide Credit Line Increase for Commercial users (The Home Depot, Oil, RPL, Sears) real time. Documented current & proposed processes, gaps and scope analysis.
Scheduled meetings with the Policy team(Business), vendors and all involved teams to build the Strategies, pre-credit line edit checks, variable’s (Data mapping) and bureau calls for Commercial accounts.
Led the team while Design document creation, various project related document in the Work flow management (WFM) site and conducted Design walkthrough with the entire team and Presentations using PowerPoint
Created User Stories in Product Backlog using RTC tool as a Product Owner. Collected E0, E1, E2’ s (effort estimates) for the Project and scheduled Scrum Calls, Grooming Sessions and Retrospective meetings.
Guided various teams in different Portfolios while preparing Data Mapping document for all the new variables added to the Big Data project using Tectia, SAS & SOAP.
Understood Strategy growth improving financial operations with customized Enterprise resource Planning(ERP) oriented methodology in Financial dashboards, reporting and Analytics System for Management Presentations
Scheduled regular meetings by engaging Testers, Audit resources and Developers in testing phase for creating test cases and test plans. Worked with Business partners from Project Initialization to Implementation plan
This Project is to automate the process of Job failures reports on the Weekly Status dashboard.
Designed all the Jobs since 2011 to 2017 according to pattern and consolidated the data required.
Lead the validation for the Manual Jobs to Automated Jobs result and delivered the Project successfully.
Performance Statistics Dashboard
This Project is to automate the process of Performance Statistics reports on the Weekly Status dashboard.
Designed the Dashboard template, helped in HLD creation and collaborated with all the involved teams.
Big Data (Consumption Layer)
Driven the Project to create new elements as per logic need for all the variables from various Data marts using SAS Enterprise Guide, Tectia and followed consistent abbreviation format for element naming convention.
Engaged all teams to Analyze KPI’s while creating the Consumption Layer elements and all the Data sources from various input files for mapping the elements in the Consumption Layer using Excel & Microsoft Visio.
Partner’s Health Dashboard
This Project is to automate the process of populating the Dashboard to the required Distribution List for all the Portfolios (Sears, RPL, OIL, The Home Depot, Macy’s, BestBuy) with all the Statistics representing the health of each portfolio in the reports on the Weekly basis
As a Senior BA driven the team to create and complete report processing to be built on Consumption Layer.
DISCOVER FINANCIAL SERVICES October 2015 - August 2016
Business Analyst/Project Manager
Application Redesign Project – Personal Loans
Scheduled monthly Sprint planning meetings, maintained Product Backlogs and conducted brain storming and JAD sessions with the business on regular basis for effective deliverable while working as a Scrum master/release manager.
Increased the application functionality with incremental method of managing the design by conducted daily Scrum calls with all the technical application teams in the project and participated in user stories and use cases.
Collaborated more with clients to have the changes open instead of freezing the scope of the work accordingly.
Facilitated the changes per the latest deliverables in each release to adapt stakeholder’s involvement for the next deliverable progress and maintained the resource allocation and cost assessment (budget allocation).
Check Your Rate Project – Personal Loans
Check Your Rate Project is large size project and it defines new functionality for the customers to check their rate for Discover Personal Loans online without affecting their FICO score.
Led two projects simultaneously as a Business Analyst/Project Manager in all phases of Software development life cycle (SDLC). Driven the Project within the timelines as per the Business requirements by taking ownership in Project delivery and interacted with many Portfolios as a leader for representing cross functional Projects
Gathered Business Requirements, organized requirement walk through to understand the requirements(BRD) and explained to technology teams clearly by conducting JAD Sessions between Business and Technical teams.
Identified the Project dependencies as per the functionalities, code merges, testing and timeline wise aligned with the other ongoing projects and documenting as well and carried out risk assessment analysis.
Provided the task efforts for the requirements and scoped the requirements for the change of scope request and reported the in scope and out of scope requirements for approvals
Prepared the status reports and followed up on the status of the project in the Build/Development phase and pushing to complete the UNIT tested with minimal defects and escalated the issue accordingly with respect to the timeline and priority. Analyzed KPI’s in project progress using Power Excel.
Supported in preparation of test data with various test scenarios, test cases for the Project requirements, uploading the test cases in Quality center and coordinating with the Test Planner regarding test environments needed for Projects and taken the ownership in delivery of the Projects on time.
Experience in working on Quality Center (QC) and Application Life Cycle Management (ALM). Tracked and followed up on all the defects as per the priority and to ensure the critical defects are taken immediate attention to be are closed within the SLA for UAT progress.
Total Exposure Update Project – Personal Loans
Total Exposure Update is a medium size project and its functionality is that would allow applicant to pay off their existing Discover Personal Loan(s), if there’s any and proceed based on the existing loan information to reduce compliance defects, enhance customer experience and improve efficiency.
Tracked timelines for each Phase of the Project by using Microsoft Project Plan (MPP) and enhancing the requirements understanding in depth to the team with Process flow diagrams using Microsoft Visio.
Worked under SDLC phases of Project and preparing all the Project related forms i.e. PDP standard deliverables of the company such as Requirement Project Control Gate, BSafe Form from Business stand point and ISS Pre-Assessment Form, Design Project Control Gate form from Technology
Requirement Trace Matrix (RTM) preparation, root cause analysis, UI wireframes creation, identified and followed up with all the necessary application teams involved in the Project. Worked on SharePoint creation as a one stop and having access to all project related documents for all the resources of the teams as a best practice.
Worked on Clarity Tool for adding all the Projects, resources to the allocated projects, assigning the task and maintaining correlation of the tasks to the Project hours i.e. (estimated Project hours to actual hours dedicated to a project) and ensure that target hours are not extended with augmented resources in directing project progress
Interacted with all the teams involved in the project by scheduling the meetings in the design phase for Functional specification document(FSD) review and High-Level Design (HLD), Detailed Design Document (DTD) sign off.
Shared the Project status using Gantt chart and intimated the progress to higher management by scheduling stand up meetings on weekly basis to work actively with Business Partners to resolve any outstanding issues.
Scheduled and monitored Integration testing (SIT) calls and daily User Acceptance testing (UAT) calls to work collaboratively. Diligently worked in Regression Phase, Installation Phase and Post Production Issues.
UNITEDHEALTH GROUP June 2011 - July 2014
Consumer Health Portal - OptumRx
Consumer Health Portal is an application used by customers of OptumRx/UnitedHealth Care to manage their pharmacy benefit related information i.e. portal is one stop shop to manage all Pharmacy Benefit related information, Claims and get information related to different drugs for the customers.
Led a team of four associates in all phases of SDLC, engaged with the business to identify and define scope for continuous improvement activities, in scope and out of scope. Monitored the issue Log, prepared Requirement Traceability Matrix(RTM)
Implemented team coordination via high quality solutions to reduce task response and turnaround times by up to 15%, analyzing the portal and suggested solutions to improve the consumer experience.
Created use cases and resolved all the requirement gathered gaps by best practice and Prepared Draft business cases and business requirement documents as per to the Technology teams.
Supported training material development, participated in project reviews, benefits realizations efforts in analyzing expected, and actual benefits and managed budget delivery across the team
Software Engineer (Production Support)
Consumer Health Portal - OptumRx
Supported the Project activity tasks to determine which proposed projects to bring forward for development deployment and while working on incident resolution on HPSM tool, software bug fixing and system validation.
Scheduled calls to conducted Code reviews, smoke testing, quality audits for all the change requests and suggested easier solutions to resolve member issue by reducing the turnaround time to get back to the member.
Brought $114,639 to organization as a needs identification process by implementing a bright idea [faster search of drug in Drug pricing functionality idea for implementing Soundex search while pricing the drugs].
HONORS AWARDS RECOGNITIONS:
Received “SPOT” award from UnitedHealth Group for training new employees and producing quality deliverables with 0% UAT/Production defect leakage.
Received “Best Batch Representative” award for representing a team of 40 people during initial Training and presented the best Presentation in UnitedHealth Group – Academy
Hacking Humans: Done a Project presentation with a team of five explaining the work breakdown structure and milestones of the project in course of Project Management.
Jeff’s Car shop: Designed a Relational database (data modelling) by creating stored procedures and triggers for those tables. Executed queries for gathering data using joins, sub queries and created other database objects such as synonyms and indexes.
Online Ticketing System: Developed a Ticketing system (Java web application project) that can be used by IT firms for registering and solving defects raised by employees in the firm using core java, servlets, HTML5, CSS and MySQL (storing and retrieving data).
Companies Stock Trading’s: Done a Final Project presentation on Data analysis of companies’ stocks by identifying the KEI values using excel and SAS in drawing the reports.