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Customer Service Representative

Location:
Houston, Texas, United States
Posted:
September 23, 2018

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Resume:

***** ****** **** **.

Humble, TX *****

346-***-**** Cell

ac65hw@r.postjobfree.com

TRACEY FIELDS

OBJECTIVE

To obtain employment with a company that offers a positive atmosphere to learn and implement new skills and technologies for the betterment of the organization.

SKILLS

• Extensive customer service experience, clerical, and organizational

skills

• Proficient in Windows, Word, Excel, Power Point, Outlook, Quick

Books

• Accounts Payable/Accounts Receivable

WORK HISTORY

AP SPECIALIST HOUSTON, TX

SOUTHERN SHRED

10/2011-9/20/2018

• Reconciled customer accounts and maintained accounts payable files

for auditor’s requests.

• Maintained customer database, while meeting deadlines, and

prioritizing daily tasks.

• Maintain heavy customers calls in a professional matter while staying

positive at all times.

• Handled customers problems, complaints while trouble-shooting ways

to stop re-occurrences.

• Assisted customers with billing/collection inquiries, while offering other

services and solutions.

OGLE TREE CARE FACILITY HOUSTON, TX

HEALTH CARE PROVIDER

03/2011-12/2011

• Monitors patient condition by observing physical and mental condition,

intake and output, and exercise.

• Records patient information by making entries in the patient journal; notifying nursing

Supervisor of changing or unusual conditions.

• Assists patients by providing personal services such as; bathing, dressing, and

grooming.

ACS AFFILIATED HOUSTON, TX

CUSTOMER SERVICE REPRESENTATIVE

01/2010-03/2011

• Resolve product or service problems by clarifying the customers

complaint; determining the cause of the problem; selecting and

explaining the best solution.

• Provide accurate, valid and complete information by using the right method/tools.

• Manage large amounts of incoming calls.

EDUCATION

DIPLOMA HOUSTON, TX

BOOKER T. WASHINGTON H.S

CNA Certification HOUSTON, TX

Texas Southern University Middle College for Technology Careers

REFERENCES

JAKE OVERDIEK

OWNER, SOUTHERN SHRED

713-***-****

LELA KEMP

HR, SOUTHERN SHRED

832-***-****



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