Customer Service Manager

MONTANA BRILINSKI

**** ******** **, **********, ******** 48721 989-***-**** **********@*****.***

Professional Summary

Responsible and mature Assistant Home Manager who thrives in fast-paced environments. Enjoysworking as part of a team to achieve company goals. High-performing Manager with 2 years ofmanagement experience, 5 years of healthcare experience, and 4 years of retail experience. Skilledat communicating, organizing and solving problems to raise structure!

Work History

Assistant Home Manager Nov 2017 - Sep 2018

Beacon Specialized Living Services Alpena, MI

Analyzed departmental documents for appropriate distribution and filing.Responded to customer requests via telephone and email.Verified data integrity and accuracy.Obtained documents, clearances, certificates and approvals from local, state and federalagencies.Copied, logged and scanned supporting documentation.Developed new process for employee evaluation which resulted in marked performanceimprovements.

Electronics Sales Associate Sep 2015 - Sep 2017

Walmart Alpena, Michigan

Stayed up-to-date on current promotions, sales and special events to impart such information tocustomers.Utilized highly developed interpersonal and people skills to approach customers and engagethem in conversations.Processed credit and debit card payments in an effort to complete the customer buyingexperience. Checked to see if requested items were available from the store's inventory.Verified that all customers received receipts for their purchases.Handled all customer relations issues in a gracious manner and in accordance with companypolicies.Welcomed customers into the store and helped them locate items.Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.Worked with the management team to implement the proper division of responsibilities.Actively pursued personal learning and development opportunities.Answered customer telephone calls promptly and in an appropriate manner.Determined customer needs by asking relevant questions and listening actively to the responses.

Residential Care Worker Jan 2015 - Jul 2015

Gathered data, analyzed it and compiled it into reports which were distributed to the appropriate

Alpena

Northeast Michigan Community

Supervised residents within the facility and on community outings.Monitored client medications and adherence to individual treatment plans.Conducted resident checks during the day and overnight hours.

personnel.Helped build important life skills such as cooking and cleaning.

Skills

Customer service Stocking

Active listening skills Goal-orientedPeople-oriented Sales experienceExcellent communication skills Employee relations

Motivated team player MerchandisingOpening and closing procedures Detail-orientedCredit card transactions Staff training and developmentRetail sales Cash register familiarity

Basic administrative knowledge Strong work ethic

Customer service-oriented Friendly demeanorRetail merchandising specialist Computer literateUpselling techniques Skilled problem solver

Natural leader Outstanding interpersonal skills

Consistently meets sales goals Inventory managementCustomer-oriented Superior organization ability

Education

Working towards GED

Aces Academy

Certifications

CPIFirst Aid/CPR & AED certified Gentle Teaching Recipient RightsMedication Administration

Alpena, MI

Current, Michigan

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