MICHAEL DAVID SCARLATA

ac65he@r.postjobfree.com

571-***-****

Objective

A challenging and rewarding position which utilizes my vast management experience combined with my superior technical ability to completely facilitate and achieve the Company objectives.

Experience

Project Coordinator II World Bank 12/2017 - present

Established and managed an Operations Team responsible for the planning, installation, maintenance and operation of IT hardware and supporting infrastructure at scale.

Worked in a highly; technical, dynamic, hands-on environment and demonstrated ability to naturally leverage technology to manage and grow environments effectively.

Responsible for delivery of World Bank products and services and for ensuring operational delivery through collaboration and partnership with both remote and local organizations.

Responsible for leading Public Relations, Public Policy and Site Operations Management on behalf of The World Bank Group by managing the ongoing relationships with local, regional and international entities.

Worked with peer organizations and regional teams that affect and deliver services to datacenter operations such as network operations, project management, facilities/maintenance management, logistics and supply chain operations in order to successfully deliver and maintain datacenter capacity to support ongoing business growth.

Built and trained a diverse, world-class operations team, developing both the technical capabilities and leadership qualities of individual contributors and managers.

Assisted and supported the Site Selection, Design and Construction Teams, as necessary with the development of the project site, from groundbreaking through construction and hand-off.

Collaborated with Managers in sites through out the world to optimize processes and approaches in a consistent way to allow The World Bank Group to grow effectively.

Found creative ways to keep operating costs to a minimum including the development and management of budgets and business plans.

Contributed to firm growth by executing business strategies using strong decision making abilities.

Data Center Manager Artech / Allergan 05/2015 – 05/ 2017

Build and lead a diverse, world-class datacenter operations team, developing both the technical capabilities and leadership qualities of individual contributors and managers

Prioritize and assign trouble tickets to data center technicians and operators.

Routinely review ticket queue for large events and address accordingly

Coordinate change management resources

Guide, train and educate data staff on the best practices related to all service owner issues

Manage and deliver mid-size projects

Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs

Manage a diverse team of data technicians with varying skills

Provide weekly report to the data center manager

Maintain the on-call schedule coordinating absence and vacations

Recruit and train data technicians to ensure appropriate staffing levels

Host weekly staff meetings

Write and deliver performance reviews for staff

Senior Data Center Technician Ticketmaster 05/2013 – 05/2015

Direct junior technicians in the Installation and trouble shooting of Data Center equipment.

Develop Documentation of Standard Operating Procedures, (SOP's).

Assist in planning and general maintenance of systems in co-location facility

Troubleshoot and fix server issues.

Ensure that all cabling follows group standards such as ITIL, BICSI, OSHA, TIA/EIA, ISO, etc.

Manage problems dispatched by systems support analysts (NOC group).

Maintain site facilities needs according to health and safety requirements

Creating & Management of Documentation, Reporting, and Metrics.

Data Center Engineer HostVentures 10/2012 – 02/ 2013

Troubleshoot layer 1 LAN and WAN connections.

Hardware maintenance on mission critical systems.

Inventory control for all equipment, components and cables

Planning and coordinating equipment moves and new equipment installations.

Documentation of operations and procedures in detail.

Proactively and independently work on projects and programs as needed.

Data Center Technician Raging Wire 04/2012 – 10/2012

Assisted in planning, organizing and facilitating the building and later the opening Ashburn Data Center.

Responsible for Documentation of operating standards / procedures for the Data Centers, (SOP's, MOP's, etc.)

Installed, maintained and repaired all Windows software on desktop and laptop PC's.

Managed company’s Active Directory adding and removing users, computers, networks and assigning and adjusting required permissions.

Managed Event monitoring tools and ticket queue to resolve operation tickets within SLA parameters Performed initial investigation and/or troubleshooting of system and network issues to determine root cause and resolution.

Provided customer service, troubleshooting, as well as incident escalation for all servers in the 24 x 7 x 365 OCC environment and acted as escalation point.

Data Center Engineer Hewlett-Packard 08/2011 – 04/2012

Escort customers to their equipment; assist the customer according to their contract.

Using standard test equipment, troubleshoot wiring schematics, signal diagnostics, and inter-networking operations.

Assist Manager in technician training; serve as technical mentor for Technicians.

Data Center Technician Switch and Data 06/2005 – 06/2010 Customer and Technical Service in a Central Office Data Center Environment; Answer customer telephone and email, open tickets with Remedy Ticketing System and escalate problems as required. Perform remote hands services for customers.

Report current status via Remedy Ticketing System, shift reports, and e-mail - Perform preventative and routine maintenance on Dell, HP and Penguin Servers operating Red Hat version of Linux

Escort customers to their equipment; assist the customer according to their contract.

Assist Manager in technician training; serve as technical mentor for Technicians.

Senior Installation Technician American Systems Corporation 02/1988 – 08/1999

Supervise teams of managers, engineers and technicians in the installation of many large and complex Cable Plant Systems in support of U.S. Departments of State, Department of Defense, Pentagon, and Naval Air Systems Command.

Responsible for installing, terminating, verifying and testing cabling systems with Category 6 Twisted Pair to Air Blown Fiber Optics technology.

Supervised 150 technicians in assembling, cabling, and equipment installation in AT&T’s World-Net Internet Network Cabinets to include; Cisco Routers, Bay- Networks Routers and Hubs, U.S. Robotics Modems and Shelves, and Voice- Over-IP equipment.

Coordinated between the customer and workforce in site planning/surveying, technical assistance, progress documentation, team leadership, and quality assurance as well as network testing/ certification

CERTIFICATIONS / EDUCATION

ITIL Foundation v3 - IT Service Management.

ITSMS Service Management Certification - ITS Change Management

Dell Server Systems - Dell Service Support and Dell Blade Servers

HP Certified Professional - Servers - HP Self Dispatch, and HP Blade Servers.

MCSE - Microsoft Certified Systems Engineer.

MCP - Microsoft Certified Professional.

Siecor (Siemens & Corning) - Fiber-Optics Architectural Design.

Verizon - Core Installation Practices and Procedures.

AT&T - Central Office Installation Specifications and Safety Awareness.

Ortronics - Twisted Pair Installation, testing and troubleshooting via.

Amp - Fiber Optics Connectors, Splice, termination and testing.

ITSMS Remedy Certification - Create and Manage Remedy

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SUMMARY

Throughout my years of hands-on experience, I have gained a thorough and detailed understanding of the Service Management Principals that top companies worldwide, have come to adopt. With my high attention to detail and overall knowledge, combined with my vast experience, I am an asset to any organization in need of my specialized skills.

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