Healthcare Professional
Resume:
Vivian Bowman
Shelton, CT 06484
Phone: 936-***-**** Email: ************@*****.***
Healthcare Management
Professional Profile
Senior-level management executive with 20+ years of operational management, business development, educating & training and recruitment.
Motivated leader with proven track record of evaluating operational and financial efficiencies, develop process improvement plans and oversee the projects.
Successfully leads physicians and staff into an electronic medical record system.
Delivers results on time, within budget and to the highest specification.
Negotiates difficult decisions with colleagues, senior leaders and physicians.
Restructures staff duties to streamline workflow.
Proficient in QuickBooks, PowerPoint and Excel, Microsoft Outlook, eCW, GE Centricity, Nextech, Amazing Charts, Medinformatix, in training with EPIC.
Educational instructor for HCA to increase patient experience ratings.
Areas of Expertise
Healthcare Management
Process Improvements
Multi-site Management
Education & Training
Change Management
Project Management
Recruiting & Marketing
Human Resources
Professional Experience
Site Administrator 04/01/2017 to present
Cornell Scott Hill Health Center (FQHC)
Ansonia, CT
1 location – 8 Specialties – 3 Internal Medicine APRN’s – 9 clinical staff – 3 Administrative staff
Duties include:
Maintains the daily operations of the specialty clinic.
Engage with leaders and physicians for projected change management.
Implements processes to enable maximum growth potential to ensure clinic objectives are met.
Reviews monthly financial statements and reports on the following:
oAccurate allocations
oVerify expenses, salaries and revenues. Make appropriate changes, and
oReporting changes from month to month
Meet monthly with the leadership team to improve on policies and procedures, quality and safety assurance and company financials.
Involved in the expansion of clinic, which will add 3 additional specialties including a behavioral health clinic.
Ensures regulatory compliance.
In training with EPIC for upcoming EMR transition.
Practice Manager, 04/2014 to 10/2016
Alamo City Surgeons (HCAPSG)
San Antonio, TX
2 locations - 3 surgeons, 10 FTE’s
Duties include:
Maintains the daily operations of the clinic.
District educator for all HCAPSG employees:
oDeveloped curriculum and teach Patient Experience classes
oDeveloped curriculum and teach AIDET classes
oDevelop learning activities, audio-visual materials and instructor guides for all classes
Successfully leads physicians and staff into an electronic medical record system, (eCW).
Engage with leaders and physicians for projected change management.
Trains and supervises front office and clinical staff.
Performs corrective action, discipline, and terminations as required.
Monitors EMR data entry for timeliness, accuracy, and thoroughness.
Implements processes to enable maximum growth potential to ensure clinic objectives are met.
Reviews financial transactions and processes to ensure compliance with HCAPSG policies and procedures.
Reviews patient and staff surveys and consistently maintained highest scores in the district.
Consistently interacts with physicians to ensure their practice needs are met.
Analyzed financial reports and consistently meet goals.
Oversees clinic expenditures, staffing, and overtime.
Ensures regulatory compliance.
Business/Practice Manager, 04/2010 to 04/2014
New Horizon's Medical Clinic (Spring, Texas)
1 location – 1 provider, 2-midlevels, 7 FTE’s
Duties include:
Trained and supervised front office and clinical staff.
Implemented processes to enable maximum growth potential. Areas of revision include: sales, recruit & development, customer service, and mentor staff to ensure a smooth adoption of all new programs.
Managed the HR department.
Developed and taught educational classes to all staff.
Initiated Quickbooks for a more accurate audit and inventory control process.
Patient liaison – sales of services.
Redesigned office space for a better patient flow to insure compliance, efficiency
and patient satisfaction.
Create marketing campaigns that include: Internet social media, television, print,
radio and info commercials.
Worked directly with company attorneys on legal issues.
Real-estate lease negotiations.
Project Manager for new location.
Regional Director, 10/2005 to 06/2010
IMC Medical Group (Houston, Texas)
8 locations – 4 providers, 8-midlevels, 50 FTE’s
Duties Include:
Managed a team of medical providers and administrative personnel.
Implemented processes to enable maximum growth potential.
Developed and oversaw the HR department.
Managed the daily operations of 8 medical clinics grossing over $10 million
Annually.
Managed a payroll of $2.3 million annually.
Developed and taught educational classes to all clinic managers.
Responsible for sales and marketing.
Project manager for start-up medical office, and remodeling project of various
Locations.
Practice Manager, 01/2003 to 10/2005
Doctors Weight Control Center (Spring, TX)
1 location – 1 provider, 1-midlevel, 10 FTE’s
Duties Include:
Managed a team of 25 + medical providers and administrative personnel.
Managed the daily operations of the medical clinic, grossing over $3 million annually.
Managed a payroll of 500 thousand annually.
Managed the HR department.
Developed and taught educational classes to all staff.
Managed and budgeted marketing campaigns.
Patient liaison – sales of services.
Education
Colorado Technical University completion 12/2019 Master of Science in Management / Organizational Change Management
Current GPA 3.90
Colorado Technical University 11/2010
Bachelor of Science in Business Administration / Project Management Chancellor’s list / Magna Cum Laude GPA 3.94
University of Nevada Las Vegas 06/1998
Certified Paralegal
Emphasis in Workman’s Compensation
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