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Customer Service Office

Location:
Orlando, Florida, United States
Posted:
September 23, 2018

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Resume:

**** ****** *****

Orlando, FL *****

704-***-****

ac65gi@r.postjobfree.com

Julia Garcia

Objective

An energetic contributor, fluent in Spanish, with a broad range of skills including:

Customer Service Lotus Notes

Administration Switchboard

Yardi Excel

Typing Microsoft Word

Mysis Athena

Experience

01/15-08/18 David C. Matthews, MD Charlotte, NC

Front Office Admin./Surgery Scheduler

Input physician surgeries into Athena system as well as maintaining the daily calendar.

Called hospital to schedule surgeries according to block time available.

Co-ordinated surgeries with the requested surgeons by physician or patient.

Obtained clearance prior to scheduling surgery, if any required.

Notified patient of any responsibility/percentage prior to surgery, if any required.

Verified all patient info and obtained copay at check-in if applied.

Made any follow up appointment if needed and gave any additional information at check-out if required.

Prepared/made charts to have prepared and ready for physician on office visit day.

Processed requests for medical records for patient, attorneys and other physicians.

Contacted/entered referrals to schedule for consultation.

Verified dictation and transferred into Athena system to the appropriate patient chart.

04/12-08/16 Plantation Park Apartments Charlotte, NC

Clubhouse Attendee

Work four days out of the week for the extended hours in Leasing Office.

Maintained a record of all work orders and contacted residents to ensure the job was done satisfactorily.

Filed all necessary documents including work orders to that specific resident and/or apartment.

Disbursed packages to the appropriate resident.

Handed out basic information to those prospective residents.

08/2012-10/2014 1nwcontact Charlotte,NC

Enrollment Specialists

Made outgoing calls to doctor’s office verifying patient information.

Accepted incoming calls and obtained information to qualify patients with Medicare for durable medical equipment.

Verified all medical insurance to be sure patient would be covered with no out of pocket cost.

Conducted conference calls with patients to doctors office to ensure approvals on all DME supplies.

10/2010-04/2014 Capitol Recovery Solutions Charlotte, NC

Collector

Made outgoing calls on all accounts that were past due.

Kept record of all payments to meet the required goal on a daily basis.

Made notes to all accounts to properly update account.

Served as a translator between collections agents and Spanish speaking debtors to successfully collect on past due accounts.

Utilized certain software to skip trace debtors to get in contact with the individual to inform of the matter and establish a resolution to bring account to satisfactory status.

3/2009-4/2010 Prince Parker & Assoc. Charlotte, NC

Collector

Abide by the FDCPA guidelines in order to properly collect on all accounts.

Made outgoing calls on all accounts that were past due.

Documented all accounts to properly update account.

Served as a translator between collections agents and Spanish speaking debtors to successfully collect on past due accounts.

Kept record of all payments to meet the required goal on a daily basis.

4/2007-3/2008 The Timbers Apartments Charlotte, NC

Leasing Consultant

Handled the processing of applications in verifying all information to receive rental approval.

Handled all move-ins and move-outs.

Served as a translator for the Hispanic population.

Maintained a marketing plan to promote the property.

Processed the weekly reports and market surveys.

Handled all renewals of leases for all residents.

Walked all vacant apartments to ensure all work has been done and ready for any potential prospects.

Made daily bank deposits.

10/2004-02/2006 Woodbridge Apartments Charlotte, NC

Leasing Consultant/Assistant Manager

Handled the processing of applications in verifying all information to receive rental approval.

Handled all move-ins and move-outs.

Served as a translator for the Hispanic population.

Maintained a marketing plan to promote the property.

Processed the weekly reports and market surveys.

Handled all renewals of leases for all residents.

Walked all vacant apartments to ensure all work has been done and ready for any potential prospects.

Made daily bank deposits.

Received all rental payments and kept record by inputting all necessary information.

02/2002-02/2003 Royal & SunAlliance Charlotte,NC

Support Staff/Admin Assistant

Served as a translator between customer service representatives and Spanish Speaking clients In order to gather information concerning insurance claims.

Maintained a record of any outgoing or incoming claim files.

Maintained a manual draft system and distributed checks to claimants, attorneys and insured’s.

Ensured that all closed claim files were properly finalized.

Distributed unaddressed mail to the appropriate party after identifying the subject of correspondence.

Provided customer service to callers at the switchboard by directing them to the appropriate representatives.

Education

Beach Channel High School

Far Rockaway Queens NY



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