Customer Service Manager
Resume:
SUMMARY
SKILLS
EXPERIENCE
CHELSEA RIDER
ac65fh@r.postjobfree.com
I'm a mother of 4 children looking for a new position that better suits our family's needs. I am eager to learn new skills and meet new people, I am Results-oriented successful at managing busy reception areas. Security-conscious with a methodical and focused approach. Friendly with 14-year background in customer service settings. I am able to take on multiple simultaneous tasks with excellent time management abilities and a resourceful approach. I am quality-focused and committed to approaching administrative tasks with tenacity and attention to detail. I also love to bake and would love to share my treats with some wonderful new people. Baking takes skills such as patience, attention to detail, math, generosity,risk taking, problem solving, thirst for learning and love. All of these things I hope to bring with me if given the opportunity to learn some new skills, make new friends and work with a great staff.
Reliable
Quick learner
Organised
prompt
team player
positive
cash handlig
filing
computer skills
Ordering and invoicing
Safe food handling
Customer service
Effective trainer
Written communication
Problem-solving
experience with children
calm
compassionate
understanding
experience with special needs
awesome baker
Compliance standards
Strong communication skills
Decision-making Multitasking
Prioritizing
Microsoft Excel
POS inventory system operation
06/2000 to 08/2002 Barista
Robs Video - Quincy, WA
Cash management
customer support
inventory
point of service
beverage making
08/2014 to 08/2015 Child Care Provider
private - Kennewick, WA
Maintained a safe play environment by emphasizing and maintaining cleanliness and organization.
Communicated openly with children's parents about daily activities and behaviors.
EDUCATION AND TRAINING
ACTIVITIES AND HONORS
Made nutritious breakfasts, lunches, dinners and snacks for the children. Provided safe transportation for children to and from activities. 08/2005 Shift Supervisor
Starbucks - Kennewick, WA
Helped store management meet standards of service and quality in daily operations.
Completed store opening and closing procedures, including setting up registers and checking products.
Applied security, safety and loss prevention strategies during shifts. Responded to and resolved customer questions and concerns. Worked with team members to improve performance and implement training updates.
Maintained clean dining room, lobby and service areas at all times. Updated daily logs, computer tracking systems and other relevant documentation.
Maintained accurate department signage and pricing. Developed and maintained positive working relationships with others to reach business goals.
Immediately reported accidents, injuries or unsafe work conditions to manager.
Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
Processed monetary transactions with cash, checks, gift certificates, travelers' checks, food stamps, coupons and store credit. Motivated and disciplined employees according to established requirements.
Assisted co-workers whenever possible.
Inventoried and restocked items throughout day.
Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
Resolved guest complaints quickly and efficiently. Carried out supervisory responsibilities in accordance with company policies and applicable laws.
Provided friendly and attentive service.Received, inspected and logged all products for accuracy of shipment, temperature and quality. 2002 High School Diploma
Quincy High School - Quincy, WA, USA
Honor Roll (1999-2002)
3.2-4.0 GPA
Tenured partner of 14 years
certified Barista trainer
food handlers card
Acknowledged for extraordinary service by supervisors and clients.Reading baking
REFERENCES
gardening
photography
April Griffin
Supervisor
ac65fh@r.postjobfree.com
Jake Wigley
Manager
ac65fh@r.postjobfree.com
Francie Jaynes
Family/Friend
ac65fh@r.postjobfree.com
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