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Manager Customer Service

Location:
Daly City, California, United States
Posted:
September 23, 2018

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Resume:

FRANCIS KANTROWITZ

*** ******** **, **** **** CA, 94014

347-***-**** ac65ff@r.postjobfree.com

http://www.linkedin.com/pub/frank-kantrowitz/40/16a/a80

RETAIL MANAGER

Highly motivated store manager with proven track record of surpassing expectations for revenue goals and stimulating profit growth in multi-unit retail. Proactive leader with a positive, hands-on approach to managerial and sales staff mentoring & training, modeling exemplary customer service resulting in increased sales and improved consumer ratings. Personnel motivator, continuously inspiring success and building exceptional, productive, and efficient workforces. Innovative sales planner, expert at handling high-volume retail while maximizing revenue through strategic merchandising. Active change manager, seeking out areas for improved efficiencies, developing growth strategies, implementing new processes, evaluating outcome, and making adjustments to ensure success both onsite and companywide.

Operational Efficiency Customer Service Marketing Retail Management Personnel Development

Inventory Control Purchasing & Distribution Merchandising Revenue Growth Networking Productivity

Interpersonal Communication Dynamic Leadership Team Building Recruitment Training & Mentoring

Change Management Scheduling / Time Management Problem Solving Adaptability Sales Optimization

PROFESSIONAL EXPERIENCE

INMOTION ENTERTAINMENT GROUP San Francisco, CA 2017-Present

Store Manager

Directed business and retail functions for short and long-term goal achievement. Supervised managerial staff and sales personnel to boost compliance with company guidelines and policies & procedures.

Selected Achievements

Continued improvement of sales metrics

Collaborated with other team members with regional onboarding/training

LORD & TAYLOR, New York, New York 2016-2016

Sales-Women’s Shoe

Complete Customer Service Experience

Visual Merchandising

SAVERIA USA, Queens, New York 2014-2015

(Hugo Boss, Tumi, Longchamp, Swarovski, Guess, Puma, Oakley, Juicy Couture, Time to Fly, and others)

Airport retail company operating 13 locations in JFK airport

Assistant Operations Manager

Improve employee engagement

Open and close all locations

Track employee attendance

Maintain company policies and procedures

LS TRAVEL RETAIL NA, Boston, Massachusetts / Queens, New York 2008-2013

(Virgin Books, Artizan, Porsche Design, IStore, Offsite Trainer)

Airport retail company operating in 90 locations throughout Canada and the United States.

Area Manager

Directed business and retail functions for short and long-term goal achievement. Maintained continuous communication with home office to ensure timely stocking of all stores. Supervised managerial staff and sales personnel to boost compliance with company guidelines and policies & procedures. Consolidated vendors for improved efficiency and cost control. Collaborated with other team members to rollout new, modernized register software.

Selected Achievements:

Expanded company presence and dramatically increased revenue by utilizing close relations within Logan Airport to promote store operations.

Built superior sales teams through effective recruitment, interviewing, and hiring, as well as by training new area managers to develop success companywide.

Increased sales through exceptional customer service and product knowledge.

Consistently awarded with high marks in numerous international company selling contests.

SAM FLAX, New York City, New York 2005-2008

Art and office supply retailer with 2 locations.

Assistant Manager

Led retail operations and employee activities of 20-member workforce. Managed art supply department, office furniture department, and framing department, including product displays, store presentation, and opening / closing store. Determined sales items and promotions, bringing in new clientele and enhancing customer loyalty. Monitored staff to ensure adherence to company goals, standards, and policies & procedures.

Selected Achievements:

Spearheaded sales through proactive promotions in furniture department and custom framing department.

Boosted staff retention and led team motivation by tailoring projects for groups and individuals based on abilities and interests, thereby creating positive work environments of self-directed personnel.

MYSTERIOUS BOOKSHOP, New York City, New York 2004-2005

Independent bookstore specializing in rare book sales.

Hardcover Manager

Directed promotional activities, ordering, reordering, inventory, and rare book procurement. Maintained superior customer service, answering questions and completing requests for phone, internet, and in-store orders. Researched trends and increased sales through marketing and creating displays that fostered customer interaction.

Selected Achievements:

Drove sales by setting up book signings and author events, which engaged the public, brought in new customers, and promoted company brand.

BARNES AND NOBLE, Greenville, North Carolina 2002-2004

Leading bookstore chain operating nationwide.

Assistant Manager

Headed business functions of large bookstore and coffee shop, supervising 40 employees. Managed payroll, purchasing, inventory, receiving, stocking, and reorders. Oversaw both sales floor and cash room, opening and closing store. Recruited, hired, and trained employees, conducting performance evaluations to ensure alignment with company policies and procedures.

ADDITIONAL PROFESSIONAL EXPERIENCE

LAURIAT’S / ROYAL DISCOUNT BOOKS, Massachusetts / New England Store Manager / Site Trainer Led staff operations, specializing in training workforce for operational efficiency, performance enhancement, and career development. Advanced 3 employees to store management level. Restructured underperforming locations, evaluating operations / sales, identifying areas of improvement, and implementing new procedures to ensure success.

DOUBLEDAY BOOK SHOPS, New York / Connecticut Assistant Manager Oversaw store activities, including promotions, displays, marketing, purchasing, and inventory. Managed personnel, payroll, scheduling, and training.

PROFESSIONAL DEVELOPMENT

Management Training

General Education College Coursework

FRANCIS KANTROWITZ

123-25 82nd Avenue Apt. 2D Kew Gardens, New York 11415

347-***-**** ac65ff@r.postjobfree.com

Dear Sir/Dear Madam:

With an established record exceeding sales achievement goals and generating substantial revenue growth across multi-unit retail sites, I now seek the opportunity to bring my retail management expertise to your company. A collaborative leader, I have extensive experience in all aspects of retail sales financial accountability, employee operations, customer service, sales strategies and I feel confident that my skills in cutting costs and building an exceptionally trained sales workforce will make me a valued asset to your team.

My past roles have ranged from store manager to area manager / off site trainer in a variety of retail landscapes. My ability to foster a customer-centric environment, as well as my results-driven methods and self-motivated approach to surpassing organizational achievement goals have consistently bolstered company profits. A sample of my key contributions include:

Driving sales by setting up book signings and author events, which engaged the public, brought in new customers, and promoted company brand.

Being consistently awarded with high marks in numerous international company selling contests.

Ensuring product release to store despite cash flow issues by cultivating vendor relations, making all payments within agreed timeframes, and maintaining ongoing communication.

Boosting staff retention and leading team motivation by tailoring projects for groups and individuals based on abilities and interests, thereby creating positive work environments of self-directed personnel.

For a more detailed account of my professional experience, please refer to the enclosed resume. I have included my contact information and I would welcome the opportunity to discuss my qualifications. Thank you in advance for your consideration, and I look forward to your call. Salary is negotiable.

Sincerely,

Francis Kantrowitz



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